Allegro Playacar - All Inclusive

It’s very nice and super clean, buffet is tasty and the restaurants have great chefs it is a gourmet experience. The room was always clean. The property is huge and beautiful:)

La propiedad el hotel en general muy limpio pero la persona que se encarga en hacer las reservaciones para la cena ANDREA es una persona despota y mal educada nos trató mal deberían de mejorar en la recepción y tratar de mejorar.

Third time at this resort. Friendly staff and very helpful. Good food and amenities. Pool bar open till 10pm is definitely a plus.

Overall i loved our stay, the staff was nice and attentive. The food was amazingggg better than most buffet hotels and they even have a section where they cook it on the grill so its even fresher! I liked how they varied dinner almost every night, lunch was hotdogs and burgers, and they had a pizza snack bar. Breakfast was great loved their chilaquiles. The facilities were nice they had shows at 9:30 every night and sometimes they would play movies before that time :) the hotel was roomy, the onlyy complaint for us would be the AC there is hardly any air flow when its day time it feels warm inside, we had the ceiling fan running 24/7. And the buffet areas are even hotter, the best spot is inside the doors on the side where they host the restaurants, where it is slightly cold, but yup u will be sweating while eating ur food. During dinner time its not so bad since the sun is down tho. And the BEACH is great its right behind the hotel, had nice blue water came during the seaweed season but every 3 days or so they would clean up the shore, but beautiful waters. Also its close to a shopping area when u walk out go left, and a lot of the souvenirs are CHEAP there versus 5th avenue, so definitely go there first to buy ur stuff.

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The service was second to none. Although I’ve seen negative reviews about the meals, we really enjoyed them. The beach was awesome! The pool always had activities going on and a fun environment. As other reviews indicate, the rooms are dated and require some tender loving care but we were not there for the room. The grounds were kept very clean and well maintained: thw whole process for booking an a a la cartes was a bit ridiculous as they had theme nights at the buffet for the same meals.having said that, the staff were great and the meals delicious, the drinks awesome and the beach was unbelievable! What’s not to love?! We got a great price on our rooms and had a fantastic experience. Thank you allegro Playacar!

Not great; but not terrible. If you go there expecting sandals, you’re going to be upset. If you have realistic expectations about what you paid, it’s fine. The staff were nice enough. Quick check in and check out. We were in room 1112 which is literally next to the stage. They have extremely loud shows until after 10:30 every night. It you have little ones, you do not want that room. The ac went out the second day. It was hot. There was absolutely no water pressure or hot water. But, good news, the room was so darn hot that the cool water felt fine. The bar opens at 11. Fine but not great when you get to the beach at 0800. There was a huge fight between guests. Not the properties fault but it didn’t make us feel safe. We opted for full day all inclusive excursions to Xel-ha and XCARET. Absolutely worth it and it got us out of there for the entire day each time. There’s games for the kids - except there were no balls to play any of it. No tennis, basketball, soccer, or foosball. Just a few small tweaks and investments and this place could really be exceptional. The beach is beautiful. The pools were clean. The food is decent and the alcohol was cheap.

Breakfast was great! Go get the French toast. Load up on it because the lunches and dinners aren’t the best. Depending on where you sit in the restaurant the waiters may not even come to you. I strongly recommend sitting by the Italian restaurant The events coordinator was a blast

Es un ambiente familiar No tanto para ir de fiesta

Very

Me he hospedado en varios hoteles Todo Íncluido y esta fue una experiencia algo diferente. El hotel en sí es muy bonito, tiene dos albercas y una ubicación espectacular frente a la playa. Hay mucho espacio para relajarse en camastros. Todos los días organizan actividades en el área de la alberca y por la noche, hay shows en un teatro al aire libre. La habitación era amplia y cómoda, pero tuvimos un inconveniente con el agua caliente. Aunque reportamos el problema y el personal acudió rápidamente, no lo solucionarlo. Lamentablemente, no tener agua suficientemente caliente le resta puntos a una experiencia que debería ser relajante. El servicio del personal fue muy amable y atento, las mayores desventajas giran en torno a la comida. Las opciones del buffet eran bastante limitadas y el sabor nada destacable; lo más rescatable fue el desayuno. Algo que nos decepcionó bastante fue la política de los restaurantes temáticos. Se requiere una estancia mínima de 3 noches para obtener solo una cena en estos restaurantes, a diferencia de otros hoteles (como el de junto: Royal Hideaway también de Barceló Hotels) donde basta con reservar con antelación. Para quienes valoramos mucho la gastronomía, esto fue una gran desventaja. En resumen, este hotel puede ser una excelente opción para grupos o familias que buscan divertirse en la playa y no tienen mayores expectativas gastronómicas. Si la comida es una experiencia importante de tu viaje, considera otras opciones.

This is the second time we stayed at allegro playacar and it was even better than the first time! This time we brought our kiddos (12 & 15) and they had a blast too! Always something to do. The beach was perfect. The food was amazing! And the staff was extremely friendly and welcoming. We will absolutely be coming back!

The staff was wonderful! they made the experience amazing.

Excellent property with an amazing beach. The room they gave us initially smelled terrible but they quickly relocated us to a different room. The buffet for breakfast, lunch, and dinner was very good. If you stay 2 nights or less you don’t get an option for alacarte. However, I shared that we were celebrating our 28th anniversary and they were able to get us a reservation. We would definitely return!

Beautiful beach. Did not enjoy all the kids in the swim up bar area. Kids should not be sitting on the bar stools while adults have to stand or go somewhere else. Kids constantly splashing and playing on stair handles. Even after being told not to. Maybe no kids allowed in that pool at all.

Small all-inclusive in Playacar - we liked the size compared to some of the larger AIs we’ve stayed at. Fortunately the buffet dining area was very good for all three meals, because to get a reservation at one of the small restaurants was ridiculous (you have to wait in line the morning you want to dine, they start taking reservations at 9:30 but people queue up starting at 8:30am!). Adriana makes a great custom omelet and we loved having Paolo as our server). Pools were nice & clean. Beach area had plenty of chairs. Rooms were a good size and had good AC in our ground floor unit. Entertainment each night was very good. Overall a very casual resort that we enjoyed!

Abel, Umberto, Issac, Elvira, Renee. amazing staff! 😊

Réservation des restaurants à la carte est une perte de temps, plus d'une heure d'attente pour réserver.

O hotel tem uma natureza linda. Mas a parte da alimentação é muito fraca. Também necessita de reforma na área gourmet.

Very nice. Friendly staff. Out of the ordinary had lots of rain and a roof leaked.