Hotel Casa Cuenca

Beautiful building in a wonderful location and very friendly restaurant staff. There's air conditioning/heating units in the rooms, which is rare for Mexico City. The rainfall shower and water pressure were such great luxuries as well. I loved the overall hotel design - from the furnishings to the architecture. Definitely well-appreciated and well-put together. The restaurant staff, like Ricardo, were especially wonderful and welcoming throughout my stay as well. The downsides were the gaps in the room windows and doors that let in mosquitos and noise. In addition, the front-desk was a bit rude sometimes - specifically they wouldn't let another friend into my hotel (I had booked the hotel saying there would just be one person, but then when my friend wanted to drop her stuff off in my room and shower before her AirBnB's check in was available, I asked if they could let her in and I told them I'd be happy to pay for the extra person, and they said it was not possible). In addition, they gave me quite a bit of attitude when I was checking out because they said I had taken things from the mini bar, which I definitely did not do and so was disputing those items. They would not let up on thinking that I had taken the items, even though I didn't eat or drink anything from there. I was so surprised about this, considering I had spent quite a bit of money at the restaurant. I'm not sure how/why those items were marked as having been missing, considering it was just me in my room.

Absolutely beautiful hotel with wonderful staff. Truly amazing stay. The only thing that was a bit off putting was the recommended tip for the included breakfast was 100 - 200 pesos. Which seemed a bit ridiulous for a simple (but delicious) breakfast.

We loved our stay at Casa Cuenca. It's a smaller, classy boutique hotel with a lovely courtyard and restaurant. Nestled on a side street in Condesa. The staff could not have been nicer or more helpful. Great breakfast options each morning. We felt very safe and secure.

Everything was great . . . we are early risers, so waiting until 8 AM for a cup of coffee was challenging. We were only left with 3 "pods" for both of us for a two night stay, and when we requested more, they were not available. We offered to pay for them, and that was not an option either. Next time we will come with our own coffee! Otherwise, the stay was excellent!

J’ai tout adoré!! Une expérience exceptionnelle :)

Lovely rooms but loud construction noise every day of my stay and staff who were defensive about it and offered nothing by way of compensation — not even a free coffee or offer of tea when I told them I was feeling ill. Some of the staff were very sweet but overall they came across as inexperienced.

Merveilleux ! Merci

The rooms were very clean and the man who checked us in was so helpful. The location was quiet and convenient to get around.

Fresh made to order breakfast. Very nice food and lovely space.

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Room did not have a lot of circulation and had a musty smell to it. Also it was a bit loud when someone was occupying the room above us.

The hotel was furnished beautifully and the staff was very warm. My room was a larger suit on the ground floor. It had almost zero natural light and was very cold, the heating was insufficient so they gave me a space heater which worked. The location and the breakfast were excellent. I wish the room had a deadbolt

Unfortunately the rooms stay damp after showers because of a lack of fan. Cool nights

The room, the staff, the service

All good

Friendly staff, comfy bed, nicely designed hotel and great food at Maleza.

Room was clean. Staff is friendly and professional. Amenities are good. Breakfast was great, should add bacon or sausage with the egg.

Beautiful boutique hotel with attentive staff. Highly recommend!

Nice perfectly located hotel. Very quiet. Everyone was very nice and helpful.

Very cool boutique hotel in a great area of CDMX