Olga Querida Hostal - Hostel

Staff was very helpful.

Excelente como siempre

Mucha tranquilidad

Poca informacion cuando ingresas al hostal,no hay donde dejes tu cartera y valores me bañe prácticamente con la cartera al lado ,al salir del hostal no había nadie en recepción, creo que si entramos huéspedes deberían destinar un porcentaje a hacer mejoras y realmente que sea un hostal agradable

Nos asignaron una habitación que no habíamos pagado, mucho peor de lo que imaginamos, la App dice que incluye desayuno y es mentira. No regresaremos.

Todos muy amables

The manager is awesome! He remembered me from a previous visit and gave me a deal on a ground floor room because he had nothing available on the second floor and the third floor is a lot of stairs for me. Super considerate!

So firstly the good, we traveled on an overnight bus from Mexico city, we arrived at about 11am, they allowed us to check in early, lovely. There is an ample kitchen with plenty storage in the fridges and utensils. The coffee and bread in the morning are appreciated to make a full meal easier. The bed was comfortable. The bad. Housekeeping is non existent, we stayed 5 nights without the bathroom bin being changed. (We changed it ourselves) Our ceiling fan had about an inch of dust on it. The bathroom ceiling was covered in mould, the corners of the room felt like they hadn't been cleaned properly in months. The dish towel in the kitchen was always soaking wet and was the same each day. The curtain in the room is very thin so the light comes through easily. The advertised 24/7 reception is not a thing. Unfortunately on our last night someone must have fallen foul of this as at 1-2am (yes the whole hour) we were woken up to the telephone ringing and knocking on the front door, we do not speak Spanish nor did we want to open the door and invite people inside without knowing who they were. The neighbourhood, although very close to the centre is not the nicest. We encountered no problems however we were very safe and made sure to be back at a reasonable hour. If the hostel had been clean, had offered even a courtesy bin change daily and had actually offered the services advertised then this review would be extremely different.

The property owner was excellent

I had a lovely experience at the hostal. Alejandro, the owner, and Jesús, the employee I saw the most often, were super friendly and responsive to requests. The cleaning lady came once a week, other staff and guests kept things tidy in between, and the atmosphere was fun. Things to know before you stay: - If you need towels or toilet paper for your room, make sure to ask for them at the front desk. - There is no air conditioning (just fans) in the rooms because the climate is temperate. - Some guests there have chosen to stay for a long period of time, and they may have habits and routines set in place, so it has roommate vibes at times.

el trato personal te hacen sentir como en casa...

I had a lovely stay at this Hostel. Jesus and Enrique were very kind and helpful, even though I didn't speak much Spanish. I booked a room with a double bed and was nice to have my entire room to myself. I felt very safe in the hostel and the neighborhood, and it was only a 10-minute walk from downtown! I would stay here again!

Lo que no me gustó es que había otras personas alojadas ( o habitantes) que hacían demasiado ruido a las 2 am en la cocina o a las 5 am en el patio compartido por todos. Los colchones ya tienen demasiado uso y no se descansó mucho.

I liked my brief stay at this place. Verh friendly staff and folks.

Room is clean, and living condition is normal. However, during my stay, two toilets were broken.

Muy buena ubicación en el centro histórico, y accesibilidad al transporte público, muy buena atención por parte de los propietarios, habitación cómoda y amplia para una pareja..! Solo faltaría un aire acondicionado, tiene abanicos pero algo más fresco sería ideal..!

Excelente servicio y el mejor trato de parte del dueño, muy recomendado

My only complaint about this excellent hostel is that there are not enough electrical outlets in the dorm rooms. The breakfast offering was great and even included eggs for clients to cook for themselves. The mints at the front desk were exc lent, and Alejandro is a wonderfully friendly host!

Recommended

Lucy was very helpful and an awesome host. The area seemed generally safe to me, but make sure to use standard precautions and be aware of your surroundings anywhere in the city.