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The St. Regis Punta Mita Resort

Resor
9,4
/10
Istimewa
373 ulasan

Kesan Menginap Tamu Lain

Jamie

10,0
/ 10
It was a wonderful place with exquisite grounds and facilities! An amazing staff that were helpful and friendly!!
Lihat terjemahan

KAREN GAILLE

10,0
/ 10
We absolutely loved our stay at The Regis. Beautiful, well maintained facilities at a private beach, as well as located in a secluded area. It was quiet, peaceful, perfect for relaxation and recharge. The food was one of the best ones I have had! Their spa was wonderful as well. Above all, the service we received was top notch! My only complain is, our vacation days were too short lol— We didn’t want to leave! :)
Lihat terjemahan

Laura

10,0
/ 10
Hotel muy bonito. Excelente servicio. Habitación muy agradable. Muy bonita el area de albercas.
Lihat terjemahan
Area Akomodasi
Lihat Peta
Lote H4, Carretera Federal 200, Km 19.5, Bahias Dehuatulco, Estado de Nayarit, Mexico, 63734

Fasilitas Utama

Selengkapnya
Kolam Renang
Restoran
Resepsionis 24 Jam
Parkir
WiFi
The St. Regis Punta Mita Resort adalah akomodasi di lokasi yang baik, tepatnya berada di Bahia de Banderas. Resepsionis siap 24 jam untuk melayani proses check-in, check-out dan kebutuhan Anda yang lain. Jangan ragu untuk menghubungi resepsionis, kami siap melayani Anda.
Selengkapnya
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Info Lokasi di sekitar The St. Regis Punta Mita Resort

Lote H4, Carretera Federal 200, Km 19.5, Bahias Dehuatulco, Estado de Nayarit, Mexico, 63734
Temukan Tempat Lainnya
Lobi The St. Regis Punta Mita Resort
Lobi 2 The St. Regis Punta Mita Resort

Lebih Lanjut tentang The St. Regis Punta Mita Resort

General


Dekat Klub Golf Punta Mita

Location


Dengan menginap di The St. Regis Punta Mita Resort di kota Punta de Mita, Anda akan berada di sebelah lapangan golf, hanya 10 menit dengan berkendara dari Pantai Punta de Mita dan Klub Golf Punta Mita. Resor yang pantai ini berada 12 mi (19,3 km) dari Pantai Sayulita dan 12,9 mi (20,8 km) dari Pantai Bucerías.

Attractions


Jarak paling dekat yang ditampilkan hingga 0,1 mil dan kilometer.

Klub Golf Punta Mita - 0,9 km / 0,6 mi
Pantai El Anclote - 2,3 km / 1,4 mi
Lapangan Golf Punta Mita - 2,5 km / 1,6 mi
Punta Mita Expeditions - 2,8 km / 1,8 mi
Lapangan Golf Punta Mita Four Seasons - 3 km / 1,8 mi
Petualangan Punta Mita - 3,1 km / 1,9 mi
Pantai Punta de Mita - 3,2 km / 2 mi
Pantai Careyeros - 4,3 km / 2,7 mi
Lapangan Golf Litibu - 7,4 km / 4,6 mi
Klub Golf Higuera - 8 km / 4,9 mi
Kolam Laut Punta de Mita - 10,5 km / 6,5 mi
Pantai Destiladeras - 12 km / 7,4 mi
Gunung Monyet - 12,5 km / 7,8 mi
Rancho Mi Chaparrita - 16 km / 9,9 mi
La Cruz Square - 17,7 km / 11 mi

Bandara yang dipilih untuk The St. Regis Punta Mita Resort adalah Puerto Vallarta, Jalisco (PVR-Bandara Internasional Licenciado Gustavo Diaz Ordaz) - 58,2 km / 36,1 mi

Facilities


Bersantailah di spa yang menawarkan layanan lengkap ini, di sini Anda bisa menikmati pijat, perawatan tubuh, dan perawatan wajah. Setelah berendam di salah satu dari 3 kolam renang outdoor, Anda bisa menghabiskan waktu Anda di pantai pribadi. Fasilitas tambahan di resor ini mencakup akses Internet nirkabel gratis, layanan concierge, dan penitipan bayi/anak-anak (dengan biaya tambahan).

Business Facilities


Fasilitas unggulan antara lain akses Internet kabel kecepatan tinggi gratis, check-in ekspres, dan check-out ekspres. Merencanakan kegiatan di Punta de Mita? resor menyediakan ruang seluas 234 meter persegi yang terdiri dari ruang konferensi dan ruang rapat. Parkir valet gratis tersedia di lokasi.

Dining


Nikmati masakan Meksiko di Las Marietas, salah satu dari 5 restoran resor, atau tetap tinggal di kamar dan manfaatkan Layanan kamar 24 jam. Bersantailah dengan minuman favorit Anda di bar/lounge atau bar tepi kolam renang. Sarapan prasmanan tersedia dengan biaya tambahan.

Rooms


Nikmati kenyamanan rumah Anda sendiri di salah satu dari 120 kamar yang didekorasi berbeda-beda dan dilengkapi dengan lantai berpemanas dan televisi layar datar. Akses internet kabel dan nirkabel tersedia gratis, juga pemutar DVD dan program saluran satelit untuk hiburan. Fasilitas mencakup telepon, serta brankas dan meja tulis.

Semua Fasilitas di The St. Regis Punta Mita Resort

Bar, Kafe, dan Lounge The St. Regis Punta Mita Resort
Bar, Kafe, dan Lounge
Kolam Renang The St. Regis Punta Mita Resort
Kolam Renang
Fasilitas Hiburan The St. Regis Punta Mita Resort
Fasilitas Hiburan
Pusat Kebugaran The St. Regis Punta Mita Resort
Pusat Kebugaran
Ruangan Fungsional The St. Regis Punta Mita Resort
Ruangan Fungsional

Kegiatan Lainnya

  • Paket proposal romantis
  • Kolam renang outdoor
  • Aktivitas outdoor
  • Taman
  • Area piknik
  • Pantai privat
  • Barbecue
  • Spa
  • Kolam renang outdoor
  • Sauna
  • Mandi uap

Servis Hotel

  • Staff multibahasa
  • Check-in ekspress
  • Surat kabar di lobby
  • Fasilitas nikah
  • Penitipan bagasi
  • Check-out ekspress
  • Porter
  • Resepsionis 24 jam
  • Concierge/layanan tamu
  • Laundry

Aksesibilitas

  • Tanda khusus bagi tuna netra
  • Parkir bagi penyandang disabilitas
  • Aksesibel bagi penyandang disabilitas
  • Toilet bagi penyandang disabilitas
  • Lokasi mudah diakses
  • Jalan bagi penyandang disabilitas

Olahraga & Rekreasi

  • Pusat kebugaran
  • Pemancingan
  • Mobil golf
  • Fasilitas latihan golf
  • Lapangan tenis
  • Menyelam

Makanan dan Minuman

  • Bar di kolam renang
  • Sarapan
  • Makanan vegetarian
  • Makanan ringan

Umum

  • Banquet
  • Aula
  • Tempat parkir

Fasilitas Ramah Keluarga

  • Klub anak
  • Kolam renang anak

Transportasi

  • Penyewaan sepeda
  • Parkir valet

Fasilitas Bisnis

  • Ruang rapat
  • Ruang sidang

Anak-anak dan Hewan Peliharaan

  • Penitipan anak
  • Fasilitas anak

Konektivitas

  • Internet Kamar
  • WiFi gratis

Fasilitas Publik

  • Area bebas asap rokok
  • Brankas

Jasa Antar Jemput

  • Antar-jemput bandara

Kebijakan Akomodasi & Informasi Umum di The St. Regis Punta Mita Resort

Catatan Penting
Berencana check-in di luar waktu check-in biasanya (seperti di pagi hari atau tengah malam)? Anda dapat mengatur waktu check-in secara langsung dengan properti ini.

Waktu Check-in/Check-out

Check-in:
15:00 - 23:30
Check-out:
Sebelum 12:00

Hewan Peliharaan

Limited Number Of Pets In Room

Kebijakan Tambahan

Anda akan diminta untuk membayar biaya berikut di properti. Biaya tersebut mungkin termasuk pajak yang berlaku:

  • Biaya resor: USD 72.60 per akomodasi, per malam
Biaya resor mencakup:
  • Fasilitas tambahan lainnya
  • Concierge/layanan valet
  • Akses ke pusat kebugaran
  • Kelas kebugaran atau yoga
  • Akses ke klub kesehatan
  • Akses ke spa
  • Akses ke fasilitas atau peralatan olahraga

Kami telah memasukkan semua biaya yang diberikan properti ke kami.

Pemilik/pengelola properti profesional, Properti mengikuti pedoman sanitasi merek atau badan regulasi Commitment to Clean (Marriott), Check-out tanpa sentuhan tersedia, Ramah LGBTQIA+, Green Key (Yayasan untuk Edukasi Lingkungan), Check-in tanpa sentuhan tersedia, Tidak tersedia lift
  • Biaya untuk sarapan prasmanan: sekitar USD 45 hingga 50 per orang
  • Biaya hewan peliharaan: USD 50 per hewan (beragam tergantung lama menginap)
  • Hewan pemandu tidak dikenakan biaya
  • Biaya kasur lipat: USD 90.0 per malam

Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.

Informasi Umum

Fasilitas Populer
Kolam Renang, Restoran, Resepsionis 24 Jam, Parkir, WiFi
Waktu Check-In/Check-Out
Dari 15:00 - 23:30 - sampai 12:00
Ketersediaan Sarapan
Ya, hotel memiliki kamar yang menyediakan sarapan
Kamar yang tersedia di The St. Regis Punta Mita Resort
120
Lantai yang tersedia di The St. Regis Punta Mita Resort
2
Fasilitas lainnya di The St. Regis Punta Mita Resort
Paket proposal romantis, Kolam renang outdoor, Aktivitas outdoor, Taman, Area piknik

Pertanyaan yang sering ditanyakan di The St. Regis Punta Mita Resort

Fasilitas apa saja yang tersedia di The St. Regis Punta Mita Resort?
The St. Regis Punta Mita Resort memiliki fasilitas terbaik seperti: Kolam Renang, Restoran, Resepsionis 24 Jam, Parkir, WiFi. (Beberapa fasilitas lain mungkin memerlukan biaya tambahan)
Kapan waktu check-in & check-out di The St. Regis Punta Mita Resort?
Waktu untuk check-in di The St. Regis Punta Mita Resort adalah mulai dari pukul 15:00 - 23:30 sedangkan waktu check-out paling lambat pukul Sebelum 12:00
Apakah The St. Regis Punta Mita Resort menyediakan sarapan?
Iya, The St. Regis Punta Mita Resort menyediakan sarapan. Namun kamu perlu memilih kamar dengan sarapan atau harus membayar biaya tambahan jika kamu memesan kamar tanpa sarapan.
Hotel bintang berapa The St. Regis Punta Mita Resort?
The St. Regis Punta Mita Resort memiliki 5.0 bintang
Ada berapa lantai yang tersedia di The St. Regis Punta Mita Resort?
The St. Regis Punta Mita Resort memiliki 2 kamar
Lihat Semua

Review dari Tamu Lainnya di The St. Regis Punta Mita Resort

Rating & Review Keseluruhan The St. Regis Punta Mita Resort

Sumber lain (373)
9,4
Istimewa
Dari 373 review
Kebersihan

9,6

Kenyamanan Kamar

9,6

Lokasi

9,4

Pelayanan dan Fasilitas

9,6

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler The St. Regis Punta Mita Resort

Jumlah review per halaman
20
40
Review teratas
Bradley
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 16 minggu lalu

Hotels.com verified review

Everything was fantastic
Susan
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

Property is stunning. Staff amazing and very helpful.
Jamie
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

It was a wonderful place with exquisite grounds and facilities! An amazing staff that were helpful and friendly!!
KAREN GAILLE
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

We absolutely loved our stay at The Regis. Beautiful, well maintained facilities at a private beach, as well as located in a secluded area. It was quiet, peaceful, perfect for relaxation and recharge. The food was one of the best ones I have had! Their spa was wonderful as well. Above all, the service we received was top notch! My only complain is, our vacation days were too short lol— We didn’t want to leave! :)
Read More
Luis Ricardo
10,0
/10
Diulas 19 minggu lalu

Expedia Group verified review

Excelente
Said Larios
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
8,0
/10
Diulas 20 minggu lalu

Expedia Group verified review

Para el nivel de cadena Hotelera creo que las habitaciones dejan mucho que desear en cuanto a comfort y lujo…
Marco Antonio
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 21 minggu lalu

Expedia Group verified review

Staff
Manjit
8,0
/10
Diulas 21 minggu lalu

Expedia Group verified review

It is 4- star resort.Suna & stem room extra $40 per person . It was ok .
Kari
icon-Bisnis dan Wisata Liburan Keluarga
Bisnis dan Wisata Liburan Keluarga
6,0
/10
Diulas 25 minggu lalu

Expedia Group verified review

The room itself was adequate. The one feature we did love was the outdoor shower. However, the lighting in the room was extremely dark, and despite booking a full ocean-view room, our view was largely blocked by a pool umbrellas with only a very limited glimpse of the ocean. During our stay, multiple events took place that shut down key areas of the hotel, including pools and restaurants. This significantly limited dining and amenity options and should have been clearly communicated in advance. One wedding, located close to our room, was exceptionally loud for over eight hours and had a major impact on our ability to relax and enjoy the day. It felt more like a Vegas-style event atmosphere than a tranquil resort experience. Dining was another major disappointment. The few available restaurants were extremely expensive, and the food quality did not justify the cost. Overall, the food and beverage experience was very poor. The beach area was also underwhelming. Only a very small portion was walkable, and there was a very limited area considered safe for swimming. On our second-to-last morning, gardeners began digging and cutting directly beside our patio at 8:00 a.m., which woke us abruptly. Despite requesting multiple times to speak with a manager about our concerns, we were never contacted. Overall, this hotel was a significant disappointment. It lacked atmosphere, character, and attention to guest experience, and unfortunately, I would not recommend it.
Read More
Gustavo
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 29 minggu lalu

Expedia Group verified review

No usen botellas de agua de plastico!!
Laura
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 36 minggu lalu

Hotels.com verified review

Hotel muy bonito. Excelente servicio. Habitación muy agradable. Muy bonita el area de albercas.
Leticia P
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 39 minggu lalu

Hotels.com verified review

EL MEJOR HOTEL HOY EN DIA, CON UN SERVICIO INIGUALABLE, LA HABITACION PRECIOSA, TODO DIVINO
JOSE RODOLFO
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 40 minggu lalu

Expedia Group verified review

Great property, amazing staff and services. Food is very good and rooms are just lovely
MARIA
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 42 minggu lalu

Expedia Group verified review

Precioso lugar servicio excelente
LESLIE
icon-dengan Pasangan
dengan Pasangan
8,0
/10
Diulas 45 minggu lalu

Hotels.com verified review

El personal podría haber sido un poco más atento y servicial. En ocasiones sentías que te estaba haciendo un favor. No todos, hubo algunos muchachos muy atentos.
Paul
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 46 minggu lalu

Expedia Group verified review

One of the best properties in Mexico!
Katherine
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 62 minggu lalu

Expedia Group verified review

Amazing! Truly awesome. No detail is missed. Staff is wonderful! Such a special spot
Jordan
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
6,0
/10
Diulas 63 minggu lalu

Expedia Group verified review

Other than the 5am awake up on our first day (alarm left over from previous guest) and the Marriott Marquis tasting food... the staff, compounds and the Four Seasons food was great.
Elizabeth
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
4,0
/10
Diulas 67 minggu lalu

Hotels.com verified review

We’ve been to this resort many times. Our most recent visit will be the last. After assuring me that the incorrect items on my bill would be removed, they were not. On top of that, we had bills from other rooms added to our folio. Had I not looked through the stack of receipts, I would have been billed. This is an unacceptable mistake. Our room was not set up correctly, despite numerous emails prior to our arrival. The girls in the kids club were significantly less friendly, forcing papers in our face and telling us we better come back and pick the kids up. Very rude. Our food orders were incorrect several times. The craft cocktails were poorly prepared. We also happened to be there during a wedding. We love weddings, but it seems like something that should be mentioned at check in? Considering much of the facility that we are restricted to using (kids pool and beach) aren’t available. Why not tell us that our experience will be impacted? I had some clothing items sent to get steamed — they never came back! Had to ask multiple times. With regards to room quality, the internet was functioning less than half of our stay. TV remote broken, scale in the bathroom broken. These details matter. It’s a shame for such a beautiful property, the deterioration we experienced is one we must share with others, we’d hate for anyone to go through what we went through.
Read More
Verified traveler
icon-dengan Pasangan
dengan Pasangan
8,0
/10
Diulas 69 minggu lalu

Hotels.com verified review

El hotel muy bonito, la comida y el servicio dejan mucho que desear
Jumlah review per halaman
20
40

Siap wujudkan perjalananmu?

Buat Pesanan Sekarang
Lobi 4 The St. Regis Punta Mita Resort

Disclaimer

Disclaimer: Adalah tanggung jawab hotel untuk memastikan akurasi foto hotel. Traveloka.com tidak bertanggung jawab atas ketidak-akuratan foto hotel. Harga kamar yang ditampilkan adalah untuk tamu dewasa. Anak-anak mungkin akan dianggap sebagai tamu dewasa dan dikenakan biaya penuh kecuali jika tertera sebaliknya. Harga kamar belum termasuk sarapan dan sarapan akan dikenakan biaya oleh hotel kecuali jika tertera sebaliknya.

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Rating & Review Keseluruhan The St. Regis Punta Mita Resort

Sumber lain (373)
9,4
Istimewa
Dari 373 review
Kebersihan

9,6

Kenyamanan Kamar

9,6

Lokasi

9,4

Pelayanan dan Fasilitas

9,6

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler The St. Regis Punta Mita Resort

Jumlah review per halaman
20
40
Review teratas
Bradley
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 16 minggu lalu

Hotels.com verified review

Everything was fantastic
Susan
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

Property is stunning. Staff amazing and very helpful.
Jamie
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

It was a wonderful place with exquisite grounds and facilities! An amazing staff that were helpful and friendly!!
KAREN GAILLE
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

We absolutely loved our stay at The Regis. Beautiful, well maintained facilities at a private beach, as well as located in a secluded area. It was quiet, peaceful, perfect for relaxation and recharge. The food was one of the best ones I have had! Their spa was wonderful as well. Above all, the service we received was top notch! My only complain is, our vacation days were too short lol— We didn’t want to leave! :)
Read More
Luis Ricardo
10,0
/10
Diulas 19 minggu lalu

Expedia Group verified review

Excelente
Said Larios
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
8,0
/10
Diulas 20 minggu lalu

Expedia Group verified review

Para el nivel de cadena Hotelera creo que las habitaciones dejan mucho que desear en cuanto a comfort y lujo…
Marco Antonio
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 21 minggu lalu

Expedia Group verified review

Staff
Manjit
8,0
/10
Diulas 21 minggu lalu

Expedia Group verified review

It is 4- star resort.Suna & stem room extra $40 per person . It was ok .
Kari
icon-Bisnis dan Wisata Liburan Keluarga
Bisnis dan Wisata Liburan Keluarga
6,0
/10
Diulas 25 minggu lalu

Expedia Group verified review

The room itself was adequate. The one feature we did love was the outdoor shower. However, the lighting in the room was extremely dark, and despite booking a full ocean-view room, our view was largely blocked by a pool umbrellas with only a very limited glimpse of the ocean. During our stay, multiple events took place that shut down key areas of the hotel, including pools and restaurants. This significantly limited dining and amenity options and should have been clearly communicated in advance. One wedding, located close to our room, was exceptionally loud for over eight hours and had a major impact on our ability to relax and enjoy the day. It felt more like a Vegas-style event atmosphere than a tranquil resort experience. Dining was another major disappointment. The few available restaurants were extremely expensive, and the food quality did not justify the cost. Overall, the food and beverage experience was very poor. The beach area was also underwhelming. Only a very small portion was walkable, and there was a very limited area considered safe for swimming. On our second-to-last morning, gardeners began digging and cutting directly beside our patio at 8:00 a.m., which woke us abruptly. Despite requesting multiple times to speak with a manager about our concerns, we were never contacted. Overall, this hotel was a significant disappointment. It lacked atmosphere, character, and attention to guest experience, and unfortunately, I would not recommend it.
Read More
Gustavo
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 29 minggu lalu

Expedia Group verified review

No usen botellas de agua de plastico!!
Laura
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 36 minggu lalu

Hotels.com verified review

Hotel muy bonito. Excelente servicio. Habitación muy agradable. Muy bonita el area de albercas.
Leticia P
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 39 minggu lalu

Hotels.com verified review

EL MEJOR HOTEL HOY EN DIA, CON UN SERVICIO INIGUALABLE, LA HABITACION PRECIOSA, TODO DIVINO
JOSE RODOLFO
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 40 minggu lalu

Expedia Group verified review

Great property, amazing staff and services. Food is very good and rooms are just lovely
MARIA
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 42 minggu lalu

Expedia Group verified review

Precioso lugar servicio excelente
LESLIE
icon-dengan Pasangan
dengan Pasangan
8,0
/10
Diulas 45 minggu lalu

Hotels.com verified review

El personal podría haber sido un poco más atento y servicial. En ocasiones sentías que te estaba haciendo un favor. No todos, hubo algunos muchachos muy atentos.
Paul
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 46 minggu lalu

Expedia Group verified review

One of the best properties in Mexico!
Katherine
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 62 minggu lalu

Expedia Group verified review

Amazing! Truly awesome. No detail is missed. Staff is wonderful! Such a special spot
Jordan
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
6,0
/10
Diulas 63 minggu lalu

Expedia Group verified review

Other than the 5am awake up on our first day (alarm left over from previous guest) and the Marriott Marquis tasting food... the staff, compounds and the Four Seasons food was great.
Elizabeth
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
4,0
/10
Diulas 67 minggu lalu

Hotels.com verified review

We’ve been to this resort many times. Our most recent visit will be the last. After assuring me that the incorrect items on my bill would be removed, they were not. On top of that, we had bills from other rooms added to our folio. Had I not looked through the stack of receipts, I would have been billed. This is an unacceptable mistake. Our room was not set up correctly, despite numerous emails prior to our arrival. The girls in the kids club were significantly less friendly, forcing papers in our face and telling us we better come back and pick the kids up. Very rude. Our food orders were incorrect several times. The craft cocktails were poorly prepared. We also happened to be there during a wedding. We love weddings, but it seems like something that should be mentioned at check in? Considering much of the facility that we are restricted to using (kids pool and beach) aren’t available. Why not tell us that our experience will be impacted? I had some clothing items sent to get steamed — they never came back! Had to ask multiple times. With regards to room quality, the internet was functioning less than half of our stay. TV remote broken, scale in the bathroom broken. These details matter. It’s a shame for such a beautiful property, the deterioration we experienced is one we must share with others, we’d hate for anyone to go through what we went through.
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8,0
/10
Diulas 69 minggu lalu

Hotels.com verified review

El hotel muy bonito, la comida y el servicio dejan mucho que desear
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