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Everything was fantastic

Property is stunning. Staff amazing and very helpful.

It was a wonderful place with exquisite grounds and facilities! An amazing staff that were helpful and friendly!!

We absolutely loved our stay at The Regis. Beautiful, well maintained facilities at a private beach, as well as located in a secluded area. It was quiet, peaceful, perfect for relaxation and recharge. The food was one of the best ones I have had! Their spa was wonderful as well. Above all, the service we received was top notch! My only complain is, our vacation days were too short lol— We didn’t want to leave! :)

Excelente

Para el nivel de cadena Hotelera creo que las habitaciones dejan mucho que desear en cuanto a comfort y lujo…

Staff

It is 4- star resort.Suna & stem room extra $40 per person . It was ok .

The room itself was adequate. The one feature we did love was the outdoor shower. However, the lighting in the room was extremely dark, and despite booking a full ocean-view room, our view was largely blocked by a pool umbrellas with only a very limited glimpse of the ocean. During our stay, multiple events took place that shut down key areas of the hotel, including pools and restaurants. This significantly limited dining and amenity options and should have been clearly communicated in advance. One wedding, located close to our room, was exceptionally loud for over eight hours and had a major impact on our ability to relax and enjoy the day. It felt more like a Vegas-style event atmosphere than a tranquil resort experience. Dining was another major disappointment. The few available restaurants were extremely expensive, and the food quality did not justify the cost. Overall, the food and beverage experience was very poor. The beach area was also underwhelming. Only a very small portion was walkable, and there was a very limited area considered safe for swimming. On our second-to-last morning, gardeners began digging and cutting directly beside our patio at 8:00 a.m., which woke us abruptly. Despite requesting multiple times to speak with a manager about our concerns, we were never contacted. Overall, this hotel was a significant disappointment. It lacked atmosphere, character, and attention to guest experience, and unfortunately, I would not recommend it.

No usen botellas de agua de plastico!!

Hotel muy bonito. Excelente servicio. Habitación muy agradable. Muy bonita el area de albercas.

EL MEJOR HOTEL HOY EN DIA, CON UN SERVICIO INIGUALABLE, LA HABITACION PRECIOSA, TODO DIVINO

Great property, amazing staff and services. Food is very good and rooms are just lovely

Precioso lugar servicio excelente

El personal podría haber sido un poco más atento y servicial. En ocasiones sentías que te estaba haciendo un favor. No todos, hubo algunos muchachos muy atentos.

One of the best properties in Mexico!

Amazing! Truly awesome. No detail is missed. Staff is wonderful! Such a special spot

Other than the 5am awake up on our first day (alarm left over from previous guest) and the Marriott Marquis tasting food... the staff, compounds and the Four Seasons food was great.

We’ve been to this resort many times. Our most recent visit will be the last. After assuring me that the incorrect items on my bill would be removed, they were not. On top of that, we had bills from other rooms added to our folio. Had I not looked through the stack of receipts, I would have been billed. This is an unacceptable mistake. Our room was not set up correctly, despite numerous emails prior to our arrival. The girls in the kids club were significantly less friendly, forcing papers in our face and telling us we better come back and pick the kids up. Very rude. Our food orders were incorrect several times. The craft cocktails were poorly prepared. We also happened to be there during a wedding. We love weddings, but it seems like something that should be mentioned at check in? Considering much of the facility that we are restricted to using (kids pool and beach) aren’t available. Why not tell us that our experience will be impacted? I had some clothing items sent to get steamed — they never came back! Had to ask multiple times. With regards to room quality, the internet was functioning less than half of our stay. TV remote broken, scale in the bathroom broken. These details matter. It’s a shame for such a beautiful property, the deterioration we experienced is one we must share with others, we’d hate for anyone to go through what we went through.

El hotel muy bonito, la comida y el servicio dejan mucho que desear