Serene La Playa Boracay

The staff was friendly and helpful, but the room was falling apart, not to mention no warm water.

The bathroom needs to be checked as it emits somewhat like sewer odor.

Therers no real view from the property you either see beat down biuldings or roofs the owners make up for alor with there very good customer service

The staff are friendly & helpful, location is great, 1 minute walk to the beach. Sadly we did not enjoy our stay here. The rooms let this place down terribly. I booked the deluxe double room, dark, small and overall condition was tired. The balcony was absolutely useless, tiny, with an air con unit sat on it with unpleasant views. We asked to switch rooms. We were given a family room, it was a little bigger but again it was old looking. The air con unit threw out mouldy air when switched on, it was a terrible smell. The window in the room looked out into the corridor where spare beds were being stored. After a few days we noticed the room was infested with termites. It seemed as if the staff knew! We were moved to a kingsize room. Overall this room was in better condition but still there were maintenance issues. The bathroom window didn't shut so we had mosquitoes & geckos in the room. The air con unit stank just like the one in the previous room. There were light bulbs that didn't work and to top it off the bathroom door got jammed due to a faulty handle. A guy was sent to sort it out. it would appear that this was a frequent occurrence. The handle wasn't fixed, the guy put a screw driver in the door to release it. Why not just get it fixed! Lastly the hotel booked our transfer from Godofredo Airport to the hotel. They booked through Southwest Tours. The hotel charged us 1800 peso each. We later found out the cost was actually 750 peso each. We felt this was unfair.

Replace the faucets in the bathroom. You may have a pressure issue but the main problem is a design issue. Just bite the bullet and replace them. The bathroom is always wet and musty smelling.

Great day, lovely location

Bathroom a little small

Great hotel right by the beach with all the shopping areas within walking distance.

Wir haben die Unterkunft für insgesamt 4 Nächte gebucht. Das Zimmer wurde leider kein einziges Mal gereinigt. Im Bad roch es muffig und wir hatten Kakerlaken im Zimmer. Nebenan werden Hähne an kurzen Leinen und Katzen in kleinen Käfigen gehalten, die entsprechend viel Lärm verursachen. Wir wurden täglich um 4 Uhr morgens von den Hähnen geweckt. Gut war, dass das Hotel in der Nähe vom White Beach Station 1 liegt und das Personal freundlich war.

Friendly and accomodating staff and very clean especially the lady in the front desk who starts from 2pm to 9 pm

Not on the beachfront

Der var bra vistelse Enda dåliga var att hissen sa DING DONG vid varje stopp, 24 timmar om dygnet

Kept ringing me at different times of the nite asking me what I wanted for breakfast??? It's a pre set menu and obviously precooked no wonder the food is always cold. Good location quiet nice room but housekeeping was dreadfully slow to get room clean before 5pm doesn't work for me I want to use my room that I paid for and not be disturbed.

The Hotel’s Restaurant food tasted good and all the staff were friendly and accommodating. But the environment is too noisy, there are roosters always making noise. Doors and windows are not noise proof so you can hear everyone in the environment. Couldn’t sleep well because of that. The AC unit was dripping water inside the room but they were able to repair it on the 2nd day. The bathroom was smelly even though it was clean must be the drain system. The door keycards were annoying because it wouldn’t open the door at the first try and at one point they stopped working and the maintenance staff had to reset the door lock. The safe on the closet was locked when we checked in and they also had to reset it before we could use it. The mi stick for streaming Netflix was unable to connect to the Wi-Fi and when we asked them to fix it, they couldn’t get it to work. We only found out on our last day there that you could borrow beach mats and towels from the front desk. They should’ve told us that upon checking in. The prices posted on the front desk for excursions were different than the prices told to us when they gave our number to their contact person. He said the prices went up and those were probably the old prices. The elevator stopped working from the ground floor going up for our whole stay there. There were flying ants in our bedsheets. It is a close walk to the shore but you have to pass thru an alley that smells bad. I like they have a tote bag & umbrella for us to use.

We enjoyed our stay, except for the roosters making noise starting at 130am!!! We had a garden view room, which I would opt out if next time to avoid the roosters and get a good night sleep. The food at salsa was amazing!!!!

The washroom ceiling at Room 304 had huge water damage stains and would leak stinky water all over you when you use the toilet. Room 306 always smelled like food and grease. The pathways to the entrance of this property would flood when it rains, so prepare to submerge your feet/sandals in muddy pools of wetmarket water to get to and from the property.

I like property. Enjoyed our whole stay. I don’t have anything that i didn’t like about the property. The property is 2 mins to the beach. Thank you all to the staff. They are friendly.

The property is hard to find, need more signage to find the hotel.

Amazing!

Best hotel deal I had so far. It exceeded my expectations. The Salsa restaurant is an added bonus with unexpected amazing cuisine. Staff were super friendly and helpful. Serene definitely contributed to our family great boracay experience.