VIP Grand Lisboa Hotel & Spa

I liked the property and the area, it was easy to walk around and find things to do. What I didn't like so much were the bathroom vanity- it was akward to use, it was too high. 2nd thing, although the space was so big, the work desk was tiny. I didn't have enough space to setup my workstation. Lots of wasted space.

All the staff were super helpful. The pool is a little tricky to find but was good with lots of clean towels provided. The room was clean and spacious with plenty of storage. I also ate in the restaurant and they were very helpful and provided gluten free bread for me. Location is also a few minutes from the metro so easy to get around.

The service was good but poor conditions, very clean however the rooms have furniture that are falling apart, no clear instructions on how to use the AC. We stayed 5 nights and could not get an Iron none of the days.

El hotel necesita una remodelacion. Los muebles de la habitación parecen de los 80. Viejo, oscuro y la atencion al cliente es bastante basica. El desayuno estaba ok. No volveria a este hotel.

Grand hotel avec acces spa hamam tres sympa Tres bon petit dej varié Piscine decevante et les avions passent toutes les 2 minutes ce qui gache la detente Mobilier des chambres vetuste et beaucoup de traces, on voit qu' il a vecu, literie manque de confort, pas de surmatelas Un nettoyage des vitres serait utile Parking tres pratique dans l' hotel pour 12€ A 100m de campo pequeno, des bons restos à proximite( Lucimar Gemini) et dans l' hotel Cenario Les differents quartiers animés de Lisbonne sont en moyenne à 10 minutes en voiture

Hôtel vieillissant, non réévalué pas digne d un 5 étoiles- pas de service de sécurité : présence de personnes extérieures à l hôtel dans la piscine qui mangent, s installent sans gêne sur les matelas ou lit, prenant l’espace aux clients de l hôtel. L alerte a été donnée à plusieurs reprises à la réception sans aucune action. Piscine surpeuplée et sale ( on ne voyait pas nos pieds dans l eau) aussi sans serviette disponible.

Had a great time there and the people were very kind and always helpful

Als war super

Bon hôtel mais dans le couloir aérien de l’aéroport et en plus il y a le train derrière l’hôtel

A experiência foi bem negativa, esquecemos uma sandália da minha esposa no quarto e logo que percebemos enviamos um e-mail informando que retornaríamos para buscar. O e-mail não foi respondido, quando chegamos no hotel poucos dias depois não conseguimos recuperar e pediram para retornar no dia seguinte que estaria na recepção para buscarmos, mas no dia seguinte fomos muito mal recebidos, a sandália não estava como o combinado, e tivemos que esperar em uma recepção com um calor absurdo para que eles entregassem o objeto enquanto os atendentes reclamaram da situação. Durante nossa estadia a piscina não estava em funcionamento, o elevador ficou umas 4hs sem funcionar e foi realizado uma simulação de incêndio onde a camareira entrou no quarto sem bater a porta e tivemos nosso descanso interrompido. Não recomendo este hotel.

Large room, comfortable bed. Had to leave air con on for a prolonged period to feel cool. Room is on flight path, ok when landing but very loud if take off. Confusion at check in about who was in each room so city taxes charged incorrectly and not enough towels etc. The reason we booked the hotel was for the roof top pool. No correspondence to war us pool would be closed the entire time we were there. When we checked in, we were offered the use of nearby hotel's pool. Inconvenient as had to cross roads to get there, it was small and overlooked. Practice fire alarm was advertised to go off at 10am on the Thursday. Left early to avoid. Returned at 11.30 it was still going off. Apparently delayed due to breakfast but we were not told that. My friend tried to leave to join me but colleagues told him he had to stay in the room? They had blocked his way out of the room as they were practicing how to stop smoke going into the room. The Lifts were not working for at least 4 hours. We were on the 8th floor so a lot of walking up and down stairs. Emergency exit stairwell is all black marble, no proper lighting and my friend who is tall had to stoop to go up and down. If you get room service it's just easiest to just pay when they arrive with a card reader. Unable to take payment from the card registered to the room, even when requested they held €100 on it to take payment from it. Struggled to then refund the difference at check out.

Would highly recommend. Very close to airport

Was not made aware at the point of booking that the pool was closed for maintenance.

L'accueil était top. Seule critique, sur le site de hotels.com pas d'information sur la piscine, pendant mon séjour je devais aller à la piscine de l'hôtel voisin alors que j'ai payé un prix avec piscine, le jus d'orange du petit déjeuner n'était pas frais.

Great Property

Great room

the swimming pool was closed because of repairs, but no work was carried out therefore it wont be ready until 2026. the air in the hotel lobby smells of rotten feet, because there is no air ionsers or ventilators. they had to keep the emergency exit doors by the stairs open at all times, and that causes an alarm to be heard all the time. there is no signs for toilets for example. one of the 2 lifts was broken and still not fixed when i left five days later.

Staff very friendly and helpful. The room was adequate for our short stay. We were able to easily walk to restaurants and shopping to pass the time.

Séjour exceptionnel dans un cadre luxueux et apaisant. Le personnel est aux petits soins, toujours souriant et professionnel. La chambre était spacieuse, propre et très confortable. Le spa, la piscine et les repas étaient d’un niveau remarquable. Je recommande vivement cet hôtel et y reviendrai avec plaisir.

Juste 1 prise de courant d'un seul côté du lit, pas de tablette pour mettre la valise on doit utiliser directement le garde-robe, peu de lumière dans la chambre. Sinon service et qualité standard.