VIP Grand Lisboa Hotel & Spa

I liked the property and the area, it was easy to walk around and find things to do. What I didn't like so much were the bathroom vanity- it was akward to use, it was too high. 2nd thing, although the space was so big, the work desk was tiny. I didn't have enough space to setup my workstation. Lots of wasted space.

All the staff were super helpful. The pool is a little tricky to find but was good with lots of clean towels provided. The room was clean and spacious with plenty of storage. I also ate in the restaurant and they were very helpful and provided gluten free bread for me. Location is also a few minutes from the metro so easy to get around.

The service was good but poor conditions, very clean however the rooms have furniture that are falling apart, no clear instructions on how to use the AC. We stayed 5 nights and could not get an Iron none of the days.

El hotel necesita una remodelacion. Los muebles de la habitación parecen de los 80. Viejo, oscuro y la atencion al cliente es bastante basica. El desayuno estaba ok. No volveria a este hotel.

Had a great time there and the people were very kind and always helpful

Large room, comfortable bed. Had to leave air con on for a prolonged period to feel cool. Room is on flight path, ok when landing but very loud if take off. Confusion at check in about who was in each room so city taxes charged incorrectly and not enough towels etc. The reason we booked the hotel was for the roof top pool. No correspondence to war us pool would be closed the entire time we were there. When we checked in, we were offered the use of nearby hotel's pool. Inconvenient as had to cross roads to get there, it was small and overlooked. Practice fire alarm was advertised to go off at 10am on the Thursday. Left early to avoid. Returned at 11.30 it was still going off. Apparently delayed due to breakfast but we were not told that. My friend tried to leave to join me but colleagues told him he had to stay in the room? They had blocked his way out of the room as they were practicing how to stop smoke going into the room. The Lifts were not working for at least 4 hours. We were on the 8th floor so a lot of walking up and down stairs. Emergency exit stairwell is all black marble, no proper lighting and my friend who is tall had to stoop to go up and down. If you get room service it's just easiest to just pay when they arrive with a card reader. Unable to take payment from the card registered to the room, even when requested they held €100 on it to take payment from it. Struggled to then refund the difference at check out.

Would highly recommend. Very close to airport

Was not made aware at the point of booking that the pool was closed for maintenance.

Great Property

Great room

the swimming pool was closed because of repairs, but no work was carried out therefore it wont be ready until 2026. the air in the hotel lobby smells of rotten feet, because there is no air ionsers or ventilators. they had to keep the emergency exit doors by the stairs open at all times, and that causes an alarm to be heard all the time. there is no signs for toilets for example. one of the 2 lifts was broken and still not fixed when i left five days later.

Staff very friendly and helpful. The room was adequate for our short stay. We were able to easily walk to restaurants and shopping to pass the time.

Love this property! It is really nice. The rooms are very modern and clean. It's conveniently located. Highly recommend.

Ok

Walkable, convenient to restaurants, check-in process pleasant and welcoming

All the staff always able to help and great customer service and good manners .

Very good

We were here on the end of a group tour and book 2 extra days. This hotel has excellent customer services. Especially, Davies at the reception. She helped us booked a train to Porto. The room was okay. The bed was very comfortable. Breakfast was okay, not that great. My main complaint is the water temperatures. It’s either too cold or scalding hot! It seemed that was the same for my fellow travelers. We had to waste tons of water to find the right temperature. The water temperature kept changing to scalding hot while we were in the shower! It was so dangerous!

I recently had the pleasure of staying at VIP Grand Lisboa Hotel I must say, it exceeded all my expectations! From the moment I arrived Friendly and welcoming staff, clean and comfortable rooms.

The spa was the only reason I booked a room here for my mother in law’s birthday, I was assured multiple times she would be able to use the facilities yet she was denied even using the sauna. Disappointed with the experience all together.