Royal Dunkeld

Friendly staff, good value, nice bar. Overall a lovely stay

Was not a bad stop

The hotel could do with a bit of an update. The shower tray was not great with a fixed head that only wanted to clean the wall opposite. The bed was squeaky and the lighting was a bit brutal. The location is excellent though.

Good nice room with very comfortable beds.

The Royal Dunkeld Hotel wins hands down for the helpfulness and kindness of its staff. There are choices in stunning Dunkeld but the service here has been outstanding. I have been upgraded, offered a function room for a meeting, and have extended my stay here because of it.

I had a lovely time here. The room was clean, and for a Saturday evening it was quiet . It is an older building but I love the charm. I also love the coffee and tea in room amenities. The front desk reception was easy and very kind service. Would recommend this place.

Friendly staff, with a new manager who spent time with us at check-in and made us feel very welcome.

On check in we found the ladies bathroom to be out of order indicating plumbing issues and the gents toilet had no working light, the staff would have known at this point that there were issues with the plumbing system and with running water but failed to advise us of this. Our first impression of the hotel was that we were unable to see out the filthy windows and the carpets on the stairs were threadbare and in need of replacement. On entering the room later that evening the strong smell was disgusting and the bathroom did not look as though it had been serviced. The shower was dirty and under the sink the door was hanging off indicating again problems with plumbing in the hotel. In the morning we went to shower and our suspicion of a plumbing issue became real, no hot water which is totally unacceptable, more alarming the hotel reception played this complaint down as if it was just the norm. I asked to speak with manager at reception and was advised it was the managers last day and there would be a new manager tomorrow. I felt secure in the knowledge I would be issued a full refund with having booked through Hotels.com however without the want of trying I have been advised that “as subject to the rules and restrictions of the vendor they do not have the authority to change or override their policies” I feel totally let down by Hotels.com as no refund will be given, over the years I have always used this company over any other.

Beautiful hotel in need of some talc. Staff very friendly

Stayed here for one night and would not return again. The public areas and bar were dirty with threadbare carpet on the stairs. The electric cables from tv and sound system in bar was a complete mess. All twisted and plugged into adapter on floor. Our room wasn’t the best and the cushions on the bed were soiled and dirty. We couldn’t find the light switch for the bathroom but figured out it was behind the wall mounted tv!!! Didn’t use the shower as it didn’t look appealing. We had a look in the function room and it looked like the people had just gone as the tables were littered with glasses and half finished drinks from a function five days earlier. We left without having breakfast and safe to say we won’t be returning

Was great for a one night stop over en route. Beautiful countryside access. Hotel old, well used but quaint and functional. Staff helpful.

The hotel room was dirty and dusty, with curtains hanging off the rail. Room was cramped with bathroom only 2 steps from bed. Toilet was dirty and shower had black mould on bottom and round ill-fitting door. Rest of the hotel was dated and dirty. We paid for 2 nights but left after one, cancelling breakfast also as we decided hygiene may be an issue in the kitchen, if rest of hotel was the standard. Receptionist was pleasant enough but didn't ask why we were leaving early. We've stayed in a lot of hotels over the years and don't mind dated decor etc but the red line is cleanliness. The hotel is damaging Dunkeld's reputation as a charming, friendly little town. Melville Hotels need to have a good look at themselves.

the staff were friendly, but the room was very basic, the gutter outside the door needed maintenance which caused water to pour out during the night, keeping us awake. Lovely location, but the annex rooms need a lot more love.

Bedding and bed were all right, clean Grime at the shower door hinge General untidyness throughout the hotel Limited dinner menu Hotel room price about right, not worth any more.

Great staff, meals were good as well with great parking

Property was run down. Room was comfortable but toilet did not flush, the seal on the shower was broken and the curtains did not cover the window. When we asked the noisy Halloween disco if they could go ish the music they insisted on continuing until after midnight even though there was nobody there.

Very old building and it was a little confusing trying to find the entrance. Room was on the top floor which was a bit difficult for my elderly father.

Lovely staff but hotel needs some investment

1 night stay on way home.Sadly quite typical of Scottish Hotels run down & shabby.Staff nice & food good .Bathroom small but clean shower door hanging off.Room very warm & window didn't open.

Old hotel, but charming. Has a lovely little bar and is in an excellent location for shops and restaurants.