Occidental Aranjuez

We were very disappointed that the pool was closed during our stay. The staff were extremely inflexible about allowing children into the spa even for a short time, which meant we couldn’t enjoy any swimming. I specifically booked this hotel because of the pool, as it is a central feature on your website. I traveled all the way to the spa solely for the pool, and it would have been very helpful if it had been clearly indicated that the pool was closed—there was no notice or text about this. We asked if anything could be done to allow our child to swim at a time when there were no other guests, but nothing could be arranged. The hotel itself was unremarkable. Breakfast was very average, and the balconies were extremely close together. There was a couple next to us smoking and drinking wine, which made it uncomfortable to sit there with our child, especially with a view of the closed pool. Overall, we will not return and are unlikely to recommend this hotel, unless staying in Arranjues is unavoidable. We also visited the hotel to check it out in preparation for an upcoming wedding. However, after our experience, staying here is completely out of the question.

mal estado de los alrededores del hotel

Otite vacance à Madrid

Clean room and comfortable sleep . The room wasn’t ready even though we arrived an hour after checkin began. The room was uncomfortably hot although it was 40+ degrees outside. Welcome drink was a nice touch and very welcome !

Fantastisch hotel erg schoon en vriendelijk personeel. Voor de verjaardag van onze dochter kregen we champagne en taart van de roomservice echt onvergetelijk bedankt voor dit top verblijf!

Comodidad en cuanto camas, silencioso, grande precioso y amabilidad en todo momento tanto recepción como cafeteria. Por dar algun apunte la piscina en verano necesita mas sombras teniendo en cuenta las altas temperaturas por lo demás todo perfecto. Volveremos

Hotel de paso para descansar una noche y visitar Palacio de Aranjuez. Desayuno abundante y de calidad. Habitación cómoda.

Muy buena..personal muy profesional. Muy buen trato. Y desayuno muy variado y abundante

El check in más de 25 minutos teniendo a dos personas delante únicamente. Solo una chica atendiendo. Al cabo de 20 minutos la ayudó otro señor.

The hotel had a very quiet atmosphere, at times feeling almost deserted. The property appeared somewhat outdated and could benefit from renovations. On a positive note, the cleaning service was thorough and well-maintained. However, the front desk staff were not particularly friendly or helpful, which impacted the overall guest experience.

Staff very helpful, great breakfast. Comfortable beds.

Great staff and hotel. Lovely breakfast. Rooms are looking a bit tired and ours was left with another person's shoes upon check-in. Shower screen broken so it leaked continuously.

Ok

Parking was easy, quiet place, great breakfast!

Nice pool and breakfast

Todo bien

En general nuestra experiencia has sido fantástica. Como única nota negativa es que, debido a su buena situación en una urbanización residencial, lo que es bueno si buscas descanso, no tenía muchas opciones de ocio ni tampoco mucha restauración. Aún así, 100% recomendable y sin duda volveré.

There were quite a few young people in the neighboring rooms who were making a lot of noise even late into the night.

We chose this hotel due to their spa. I had read that there were charges for the spa but thought that was for massages, etc, not that I order to use the pool and sauna each had to pay E 27 AND reserve a time. Additionally amenities were limited. Felt like being nickel and dimed. Would not recommend although we appreciate the sparkling wine they sent us.

Amazing SPA!!!