Angsana Laguna Phuket

Solid hotel. Nicely located. Clean. Pleasant staff. No issues.

the rooms we where allocated needed updating and the service we received was not in line what our expectations of the price point.

We had a wonderful stay at Angsana. Joe at Front office offered impeccable service and helped elevate our stay by ensuring we were able to be located close to our family so the young kids could spend even more time together during the holiday. We didn't spend much time outside of the resort and the surrounding facilities (which are accessible by boat shuttle around the lagoon), mainly because the resort offers access to everything. During our stay we got to participate in the hotel's Songkran festivities which were education, and festive. THANK YOU to the whole team for involving the guests as you did! We really enjoyed the morning! Service at the pool bar was fantastic and lively in the afternoons, and the kids loved the inflatable waterslide available in the main pool area. The kids club felt a little limited- it was extremely warm and humid during our stay and the indoor room at kids club has only a ball pit- but plenty of space to activate other options. our kids did quite a few of the paid activities like the pizza making/ painting etc. and loved them all. Thank you to the kids club team.

The Angsana Laguna Phuket resort is in an upscale area of Phuket. The Resort is genuinely nice, and the staff are very friendly and respectful. We stayed in a 1 Bedroom Loft overlooking the Lagoon which was very peaceful, quiet and nicely appointed. Me and my wife were on our "Relive our youth Tour" and Anniversary. We had time to re-connect as a couple since this was our first vacation in a long time without kids. This stay helped save our marriage. Thank You Angsana Laguna Phuket! K̄hxbkhuṇ māk! Just one more note from the Resort go North on Bang Tao Beach about 100 meters to "Smigos" it's a great Bar and Grill Restaurant right on the Beach with a very relaxed vibe and great food. I highly recommend it!

The place is beautiful and the staff so nice and helpful.

Our stay was disappointing. The air-conditioner in one of the two rooms we booked was frequently not working properly (not cooling). We called the engineering team twice and both times they said they fixed the issue but the warmer temperature persisted. The dining options on the property were also mediocre. We ate at the Seafood Market (they had a seafood buffet). It was very average food and not worth the price. The service also took a long time - we ordered drinks as soon as sat down and I had to track down the restaurant staff to inquire about our drinks about 10 minutes later since the drinks had not arrived.

Perfect hotel

Great resort and friendly staff.

F and b discount not properly applied. Expedia should not advertise this if hotels do not give it.

Great position on the Lagoon and seafront. Nice beach bars close by. Plenty to do. Street market close by on a weekend. Good restaurants in hotel. Breakfast buffet was excellent. Staff were very friendly and helpful

Lovely hotel, abit worn at times. Great pool area and direct access to beach. Abit of a walk to town however there are hotel shuttles and taxi available.

ホテルの雰囲気はとても良い 部屋の古さと掃除（冷蔵庫内汚れ、浴槽内汚れetc） エアコン強弱調整が難しく、onは寒くoffは暑い（毎晩寝苦しい） 朝のヨガのインストラクターは丁寧で感じが良い

Accueil rapide, staff à l’écoute, excellent service autant au restaurant, plage, piscine… excellentes commodités! On adore cet emplacement, facile de circuler.

Beautiful property, lots of amenities, delicious food, helpful staff, and the beach is gorgeous!

Outdated and rundown

Great property

We enjoyed our pool side location as we can dip in the pool and get back in. Downside was the walkway echoed into our bedroom so we heard almost anything going down the hallway. We also had a smoker next to us so we weren’t always able to enjoy being on our patio when he was outside smoking at the same time. The room was very spacious. Downside was we weren’t walkable to the town but the beach, pool and amenities were on point. If we were a family or wanted to stay on property all the time this would be great.

Our fourth stay at Angsana was rather disappointing. On arrival the toilets in the foyer were dirty and there was too much commotion from loud wedding guests. The check in process was very short and impersonal, different than what we were used to. Overall the room was fine and big enough. But housekeeping sometimes only took place late in the afternoon. The breakfast selection used to be better, for example there was no Nutella anymore. The worst experience was on the beach. There weren't enough sun loungers and the construction noise from the Xana was extremely annoying. The price for 2 espressos at the beach bar (10 euros) was an outrage and in no way justified. Many new, ugly buildings are being built in the area around the hotel, with a corresponding amount of construction noise. The Laguna Area has lost its once-unique charm forever. Some of the staff seemed unmotivated and not very friendly, especially compared to the neighboring hotels Dusit and Saii. We had the impression that the event guests were given priority. For example, the beach was therefore not fully usable for normal guests. The hotel is now more of an event location than an oasis of relaxation which is very unfortunate. The Angsana still has a unique location. We don't rule out returning, but under different conditions (no construction noise, facilities renovated accordingly, etc.)

Our fourth stay at Angsana was rather disappointing. The hotel has transformed into an event location. Furniture has been heavily worn since it opened in 2011. Strong construction noise on the beach due to Xana renovation, resulting in a limited number of sun loungers (Restriction of sun loungers also due to events). Event guests are given priority over normal guests. The friendliness of the service staff has decreased significantly, especially compared to the other hotels in the Laguna area. The prices are sometimes extremely high, for example 2 espressos at the Xana Beach Bar for 10 euros. These are prices like in Monaco, but that is not justified, especially because of the disruption caused by the construction noise. The area around the hotel has been and is being spoiled by ugly new buildings. The Wedding Chapel is now surrounded by construction sites, which is a shame. The beach was no longer an option for ubs, we used the pool as an alternative. Nevertheless, we do not rule out that we will visit the hotel again in the future in the hope that the situation will be different then. The location of the hotel remains unique, but the charm of the surrounding area is lost forever.

The staff was extremely courteous and attentive. The resort was beautiful and well kept.