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Lihat Akomodasi Lainnya di Serik

IC Hotels Santai Family Resort - All Inclusive

Lainnya
8,6
/10
Mengesankan
291 ulasan

Kesan Menginap Tamu Lain

Senad
10,0
/ 10
Amazing stay but the swim up villas only. We were downgraded for a late checkout and the rooms were not as nice
Lihat terjemahan
J
10,0
/ 10
Really great place to stay with kids. We booked the larger villa which was just great.
Lihat terjemahan
Lütfü Cihan
10,0
/ 10
Otelin tüm hizmetleri yeterli ve kaliteliydi. Özellikle yemekler harikaydı, çocuklar için bolca aktivite mevcuttu. Seneye tekrar bu oteli tercih edeceğiz.
Lihat terjemahan
Area Akomodasi
Lihat Peta
3 Kum Tepesi Mevkii, Serik, Antalya, Turkey, 07500

Fasilitas Utama

Selengkapnya
Kolam Renang
Restoran
Resepsionis 24 Jam
Parkir
WiFi
Lift
IC Hotels Santai Family Resort - All Inclusive berada di Serik. Resepsionis siap 24 jam untuk melayani proses check-in, check-out dan kebutuhan Anda yang lain. Jangan ragu untuk menghubungi resepsionis, kami siap melayani Anda.
Selengkapnya
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Info Lokasi di sekitar IC Hotels Santai Family Resort - All Inclusive

3 Kum Tepesi Mevkii, Serik, Antalya, Turkey, 07500
Temukan Tempat Lainnya
Lainnya IC Hotels Santai Family Resort - All Inclusive
Lainnya 2 IC Hotels Santai Family Resort - All Inclusive

Lebih Lanjut tentang IC Hotels Santai Family Resort - All Inclusive

Lokasi


IC Hotels Santai Family Resort - All Inclusive berada di Serik.

Tentang IC Hotels Santai Family Resort - All Inclusive

Kualitas pelayanan super, ditambah berbagai fasilitas unggulan akan membuat saat-saat menginap di sini menjadi sebuah pengalaman berkesan yang luar biasa.

Pusat kebugaran menjadi salah satu fasilitas yang wajib Anda coba saat menginap di tempat ini.

Tersedia kolam renang untuk Anda bersantai sendiri maupun bersama teman dan keluarga.

Manjakan diri Anda dengan menikmati fasilitas spa yang memberikan harga dan kualitas pelayanan terbaik.

Resepsionis siap 24 jam untuk melayani proses check-in, check-out dan kebutuhan Anda yang lain. Jangan ragu untuk menghubungi resepsionis, kami siap melayani Anda.

Terdapat restoran yang menyajikan menu lezat ala IC Hotels Santai Family Resort - All Inclusive khusus untuk Anda.

IC Hotels Santai Family Resort - All Inclusive adalah akomodasi dengan fasilitas baik dan kualitas pelayanan memuaskan menurut sebagian besar tamu.

Nikmati pelayanan mewah dan pengalaman tak terlupakan ala IC Hotels Santai Family Resort - All Inclusive selama Anda menginap di sini.

Semua Fasilitas di IC Hotels Santai Family Resort - All Inclusive

Lainnya IC Hotels Santai Family Resort - All Inclusive
Lainnya

Kegiatan Lainnya

  • Toko/pusat belanja
  • Akses ke water park
  • Payung pantai
  • Kolam renang outdoor
  • Kolam renang indoor
  • Pantai privat
  • Barbecue
  • Hammam / Spa Turki
  • Spa
  • Klub kesehatan
  • Taman
  • Perpustakaan
  • Sauna
  • Mandi uap
  • Perosotan kolam renang
  • Kursi berjemur tepi kolam

Fasilitas Publik

  • OTHER
  • Kafe
  • Kopi/teh di lobby
  • Lift
  • Restoran
  • Area bebas asap rokok
  • Brankas

Servis Hotel

  • Laundry
  • Minuman sambutan
  • Staff multibahasa
  • Penitipan bagasi
  • Porter
  • Resepsionis 24 jam
  • Concierge/layanan tamu

Makanan dan Minuman

  • Bar
  • Bar di kolam renang
  • Sarapan
  • Klub malam
  • Makanan ringan

Olahraga & Rekreasi

  • Lapangan tennis outdoor
  • Pusat kebugaran
  • Ruangan game
  • Lapangan tenis

Fasilitas Ramah Keluarga

  • Klub anak
  • Jasa pengasuh anak (berbayar)
  • Kolam renang anak

Umum

  • Banquet
  • Tempat parkir
  • Teras

Fasilitas Bisnis

  • Ruang rapat
  • Fasilitas bisnis
  • Ruang sidang

Fasilitas Terdekat

  • Toko oleh-oleh
  • Mini market
  • Salon rambut

Transportasi

  • Parkir valet

Anak-anak dan Hewan Peliharaan

  • Penitipan anak berbiaya

Konektivitas

  • WiFi gratis

Fasilitas Kamar

  • TV

Kebijakan Akomodasi & Informasi Umum di IC Hotels Santai Family Resort - All Inclusive

Catatan Penting
Berencana check-in di luar waktu check-in biasanya (seperti di pagi hari atau tengah malam)? Anda dapat mengatur waktu check-in secara langsung dengan properti ini.
  • Check-out lebih lama tersedia dengan biaya (tergantung ketersediaan)

Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.

  • Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
  • Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
  • Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
  • Nama pada kartu kredit yang digunakan saat check-in untuk membayar biaya tak terduga harus sama dengan nama tamu utama pada reservasi kamar
  • Properti ini menerima kartu kredit dan uang tunai
  • Fitur keamanan di properti ini mencakup alat pemadam api, pendeteksi asap, dan sistem keamanan
  • Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai

Resepsionis akan menyambut tamu saat kedatangan di properti.

Fasilitas berikut akan ditutup secara musiman tiap tahunnya. Fasilitas akan ditutup dari 01 November hingga 31 Maret:
  • Waterboom

Hotel only accepts guests with minimum age of 18

Waktu Check-in/Check-out

Check-in:
14:00 - 05:30
Check-out:
Sebelum 12:00
Hotel policy is not yet available.

Informasi Umum

Fasilitas Populer
Kolam Renang, Restoran, Resepsionis 24 Jam, Parkir, WiFi, Lift
Waktu Check-In/Check-Out
Dari 14:00 - 05:30 - sampai 12:00
Ketersediaan Sarapan
Ya, hotel memiliki kamar yang menyediakan sarapan
Kamar yang tersedia di IC Hotels Santai Family Resort - All Inclusive
419
Lantai yang tersedia di IC Hotels Santai Family Resort - All Inclusive
5
Fasilitas lainnya di IC Hotels Santai Family Resort - All Inclusive
Toko/pusat belanja, Akses ke water park, Payung pantai, Kolam renang outdoor, Kolam renang indoor

Pertanyaan yang sering ditanyakan di IC Hotels Santai Family Resort - All Inclusive

Fasilitas apa saja yang tersedia di IC Hotels Santai Family Resort - All Inclusive?
IC Hotels Santai Family Resort - All Inclusive memiliki fasilitas terbaik seperti: Kolam Renang, Restoran, Resepsionis 24 Jam, Parkir, WiFi, Lift. (Beberapa fasilitas lain mungkin memerlukan biaya tambahan)
Kapan waktu check-in & check-out di IC Hotels Santai Family Resort - All Inclusive?
Waktu untuk check-in di IC Hotels Santai Family Resort - All Inclusive adalah mulai dari pukul 14:00 - 05:30 sedangkan waktu check-out paling lambat pukul Sebelum 12:00
Apakah IC Hotels Santai Family Resort - All Inclusive menyediakan sarapan?
Iya, IC Hotels Santai Family Resort - All Inclusive menyediakan sarapan. Namun kamu perlu memilih kamar dengan sarapan atau harus membayar biaya tambahan jika kamu memesan kamar tanpa sarapan.
Hotel bintang berapa IC Hotels Santai Family Resort - All Inclusive?
IC Hotels Santai Family Resort - All Inclusive memiliki 5.0 bintang
Ada berapa lantai yang tersedia di IC Hotels Santai Family Resort - All Inclusive?
IC Hotels Santai Family Resort - All Inclusive memiliki 5 kamar
Lihat Semua

Review dari Tamu Lainnya di IC Hotels Santai Family Resort - All Inclusive

8,6
Mengesankan
Dari 291 review
Kebersihan

8,6

Kenyamanan Kamar

8,6

Lokasi

9,4

Pelayanan dan Fasilitas

8,8

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler IC Hotels Santai Family Resort - All Inclusive

Jumlah review per halaman
20
40
Review teratas
Senad
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 19 minggu lalu

Hotels.com verified review

Amazing stay but the swim up villas only. We were downgraded for a late checkout and the rooms were not as nice
J
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 32 minggu lalu

Hotels.com verified review

Really great place to stay with kids. We booked the larger villa which was just great.
HUEI CHUNG
10,0
/10
Diulas 32 minggu lalu

Expedia Group verified review

Nice
Lütfü Cihan
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 33 minggu lalu

Hotels.com verified review

Otelin tüm hizmetleri yeterli ve kaliteliydi. Özellikle yemekler harikaydı, çocuklar için bolca aktivite mevcuttu. Seneye tekrar bu oteli tercih edeceğiz.
Elif
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 33 minggu lalu

Expedia Group verified review

Alles Bestens 😎
Andrew
icon-Wisata
Wisata
10,0
/10
Diulas 38 minggu lalu

Expedia Group verified review

Excellent hotel, very friendly and welcome staff, addresses small and unusual needs and wishes. Everything you need for the unforgetful vacation.
Shunsuke
10,0
/10
Diulas 42 minggu lalu

Expedia Group verified review

So good environment
Graham
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 43 minggu lalu

Hotels.com verified review

This is a really great hotel, with fantastic facilities which can be used all year round. Warm enough in February to sit by the outside pool bar for large parts of the day. Great service at the bars and great food in the restaurants. The great thing about this hotel is that the beer served (efes) actually tastes like efes 🍺, which isn’t always the case in some of the all inclusive hotels in Turkey. The beer in this hotel is lively (not flat which is often the case at all inclusive hotels) and not watered down. For this reason alone, the IC HOTELS SANTAI FAMILY RESORT is now our preferred destination for future golf trips to BELEK.
Read More
Mehmet
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 45 minggu lalu

Hotels.com verified review

Çocuklu aileler için çok keyifli
Kemal
10,0
/10
Diulas 46 minggu lalu

Expedia Group verified review

It was good
Graham
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 52 minggu lalu

Hotels.com verified review

What a great hotel for spending a few days in the winter sunshine of Belek. Superbly located for some of Belek’s many golf courses and right on the beach. This is a very large hotel and I guess will get very busy in Summer, but in the winter it’s fairly quiet and you get looked after. Good rooms, fantastic food and a good selection of drinks at the bar. All inclusive, including the fridge in your room. Our group stayed in Belek to play golf and have stayed in a number of Belek’s all inclusive hotels at this time of year. We all thought that this was the best hotel we have stayed in for our December golf trip. Whilst you can get a hotel at a lesser price, the combination of quality food and comfort offered by this hotel makes it a great choice.
Read More
Metin
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 53 minggu lalu

Hotels.com verified review

OTELİN STANDARTLARI YÜKSEK, ÇALIŞANLARIN YAKLAŞIMI POZİTİF, YEMEKLERİ GÜZEL. TAVSİYE EDERİM
Ahmet
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 56 minggu lalu

Hotels.com verified review

10-14 Kasım konaklama yaptım. Kış sezonuna geçmeden bir gün önce konaklamam bitti. Hava güzeldi. Aquapark ısıtmalı olduğu için seçtiğim otelde, aquapark yetişkin ve çocuk aquapark ısıtma çalıştı ve gayet memnun kaldık. Alkol ve içecek konusunda yeterince iyiydi. Biralar şişe, dondurmalar paketli , elma kurusu dahi paketliydi. Yemekler orta üstüydü. Özellikle baklava ürünleri gayet iyiydi. Bir adet alacarte ücretsizdi. Gayet memnun kaldık. Bir eleştiri getireceksek, ızgara ürünleri yeterli değildi. Ürünler iyiydi ancak kendiniz alıyordunuz personel azlığından olabilir. Sahilinde yeterli olduğunu düşünüyorum. Eğlence anlamında tarihe göre 2 gece canlı müzik vardı. Özellikle çocuklu aileler için düşünülmeden tercih edilecek bir otel.
Read More
Dainis
icon-Wisata dengan Anak
Wisata dengan Anak
10,0
/10
Diulas 60 minggu lalu

Expedia Group verified review

Very nice hotel for travel with kids. Lots of activities, private beach, outside and inside pools (they are not advertising it but inside pool is heated!). Be prepared to gain some kgs as you can’t die from starvation in this hotel, you will be able to eat different delicious foods every mealtime. What we were missing this time was vegetarian pasta options. The public area, for example elevators needs little more cleaning.
Read More
Dagmar
icon-Wisata dengan Anak
Wisata dengan Anak
10,0
/10
Diulas 61 minggu lalu

Expedia Group verified review

5 out of 5 stars. This hotel is outstanding, and we thoroughly enjoyed our holiday. We traveled with children, and the hotel offers plenty of activities to keep them entertained. The food was amazing, and the staff were friendly and polite. The animations were 5-star quality as well. We've stayed at this hotel three times now, and we absolutely love it. We originally booked a villa, but were later upgraded to a superior villa, which was even more incredible. The staff took great care of us, and we are grateful for their attentiveness. We highly recommend this hotel and will definitely return next year!
Read More
Aigerim
icon-Teman dan Keluarga
Teman dan Keluarga
2,0
/10
Diulas 67 minggu lalu

Hotels.com verified review

I am deeply disappointed with our recent stay at this so-called 5-star hotel. It’s a shame that a hotel of this caliber resorts to misleading and scamming its guests. I booked a swim-up villa specifically because my 71-year-old father, who has recently undergone surgery and struggles with mobility, needed easy access to the pool. Instead, we were given a room on the first floor of a two-floor apartment block—far from what was advertised as a "villa." The hotel should make it clear to potential guests that these so-called "villas" are actually apartment blocks and that ground-floor accommodation is not guaranteed. When I raised this issue with the reception, they told me there was no guarantee of getting a ground-floor room and that all the villas were fully booked. They advised me to check availability every day, but each day, I was met with the same unhelpful response, all while I noticed other guests checking out of ground-floor rooms. The hotel simply chose not to cooperate. As a result, my father was only able to go down to the pool twice during our entire week-long stay. Our holiday was ruined. To make matters worse, the hotel is full of aggressive traders who constantly harass you to buy their overpriced goods and services especailly the sellers at the fur shop, spa center and the water sports. Instead of a relaxing vacation, we were subjected to constant harassment, with everyone trying to take advantage by selling overpriced services we didn’t need. Awful experience
Read More
Syed Qasim
icon-Liburan Keluarga
Liburan Keluarga
10,0
/10
Diulas 69 minggu lalu

Expedia Group verified review

Excellent facilities, friendly staff, clean, lots of food options.
Hany
icon-Wisata dengan Anak
Wisata dengan Anak
10,0
/10
Diulas 72 minggu lalu

Expedia Group verified review

One of the best resorts
Lucy
icon-Teman dan Keluarga
Teman dan Keluarga
8,0
/10
Diulas 73 minggu lalu

Hotels.com verified review

The hotel itself was absolutely perfect for a toddler and kids of all ages. However we went in early May and the swimming pools were FREEZING - even the baby pool and splash park. The website states that the pools are heated but on some days they were only heated to 25 degrees C - that would be fine in the height of summer but when air temps were only 26/27 degrees it was just too cold to take a toddler in there. It ruined our time to be honest, we would go back but not until July/August when the pools would be usable. All of the kids were shivering and teeth chattering. Otherwise everything else in the hotel was great, little toddler restaurant really handy although it could do with opening a bit earlier.
Read More
Eliott
icon-Wisata
Wisata
8,0
/10
Diulas 75 minggu lalu

Expedia Group verified review

All perfect exept cleaning and food
Jumlah review per halaman
20
40

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Lainnya 4 IC Hotels Santai Family Resort - All Inclusive

Disclaimer

Disclaimer: Adalah tanggung jawab hotel untuk memastikan akurasi foto hotel. Traveloka.com tidak bertanggung jawab atas ketidak-akuratan foto hotel. Harga kamar yang ditampilkan adalah untuk tamu dewasa. Anak-anak mungkin akan dianggap sebagai tamu dewasa dan dikenakan biaya penuh kecuali jika tertera sebaliknya. Harga kamar belum termasuk sarapan dan sarapan akan dikenakan biaya oleh hotel kecuali jika tertera sebaliknya.
8,6
Mengesankan
Dari 291 review
Kebersihan

8,6

Kenyamanan Kamar

8,6

Lokasi

9,4

Pelayanan dan Fasilitas

8,8

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler IC Hotels Santai Family Resort - All Inclusive

Jumlah review per halaman
20
40
Review teratas
Senad
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 19 minggu lalu

Hotels.com verified review

Amazing stay but the swim up villas only. We were downgraded for a late checkout and the rooms were not as nice
J
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 32 minggu lalu

Hotels.com verified review

Really great place to stay with kids. We booked the larger villa which was just great.
HUEI CHUNG
10,0
/10
Diulas 32 minggu lalu

Expedia Group verified review

Nice
Lütfü Cihan
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 33 minggu lalu

Hotels.com verified review

Otelin tüm hizmetleri yeterli ve kaliteliydi. Özellikle yemekler harikaydı, çocuklar için bolca aktivite mevcuttu. Seneye tekrar bu oteli tercih edeceğiz.
Elif
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 33 minggu lalu

Expedia Group verified review

Alles Bestens 😎
Andrew
icon-Wisata
Wisata
10,0
/10
Diulas 38 minggu lalu

Expedia Group verified review

Excellent hotel, very friendly and welcome staff, addresses small and unusual needs and wishes. Everything you need for the unforgetful vacation.
Shunsuke
10,0
/10
Diulas 42 minggu lalu

Expedia Group verified review

So good environment
Graham
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 43 minggu lalu

Hotels.com verified review

This is a really great hotel, with fantastic facilities which can be used all year round. Warm enough in February to sit by the outside pool bar for large parts of the day. Great service at the bars and great food in the restaurants. The great thing about this hotel is that the beer served (efes) actually tastes like efes 🍺, which isn’t always the case in some of the all inclusive hotels in Turkey. The beer in this hotel is lively (not flat which is often the case at all inclusive hotels) and not watered down. For this reason alone, the IC HOTELS SANTAI FAMILY RESORT is now our preferred destination for future golf trips to BELEK.
Read More
Mehmet
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 45 minggu lalu

Hotels.com verified review

Çocuklu aileler için çok keyifli
Kemal
10,0
/10
Diulas 46 minggu lalu

Expedia Group verified review

It was good
Graham
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 52 minggu lalu

Hotels.com verified review

What a great hotel for spending a few days in the winter sunshine of Belek. Superbly located for some of Belek’s many golf courses and right on the beach. This is a very large hotel and I guess will get very busy in Summer, but in the winter it’s fairly quiet and you get looked after. Good rooms, fantastic food and a good selection of drinks at the bar. All inclusive, including the fridge in your room. Our group stayed in Belek to play golf and have stayed in a number of Belek’s all inclusive hotels at this time of year. We all thought that this was the best hotel we have stayed in for our December golf trip. Whilst you can get a hotel at a lesser price, the combination of quality food and comfort offered by this hotel makes it a great choice.
Read More
Metin
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 53 minggu lalu

Hotels.com verified review

OTELİN STANDARTLARI YÜKSEK, ÇALIŞANLARIN YAKLAŞIMI POZİTİF, YEMEKLERİ GÜZEL. TAVSİYE EDERİM
Ahmet
icon-Teman dan Keluarga
Teman dan Keluarga
10,0
/10
Diulas 56 minggu lalu

Hotels.com verified review

10-14 Kasım konaklama yaptım. Kış sezonuna geçmeden bir gün önce konaklamam bitti. Hava güzeldi. Aquapark ısıtmalı olduğu için seçtiğim otelde, aquapark yetişkin ve çocuk aquapark ısıtma çalıştı ve gayet memnun kaldık. Alkol ve içecek konusunda yeterince iyiydi. Biralar şişe, dondurmalar paketli , elma kurusu dahi paketliydi. Yemekler orta üstüydü. Özellikle baklava ürünleri gayet iyiydi. Bir adet alacarte ücretsizdi. Gayet memnun kaldık. Bir eleştiri getireceksek, ızgara ürünleri yeterli değildi. Ürünler iyiydi ancak kendiniz alıyordunuz personel azlığından olabilir. Sahilinde yeterli olduğunu düşünüyorum. Eğlence anlamında tarihe göre 2 gece canlı müzik vardı. Özellikle çocuklu aileler için düşünülmeden tercih edilecek bir otel.
Read More
Dainis
icon-Wisata dengan Anak
Wisata dengan Anak
10,0
/10
Diulas 60 minggu lalu

Expedia Group verified review

Very nice hotel for travel with kids. Lots of activities, private beach, outside and inside pools (they are not advertising it but inside pool is heated!). Be prepared to gain some kgs as you can’t die from starvation in this hotel, you will be able to eat different delicious foods every mealtime. What we were missing this time was vegetarian pasta options. The public area, for example elevators needs little more cleaning.
Read More
Dagmar
icon-Wisata dengan Anak
Wisata dengan Anak
10,0
/10
Diulas 61 minggu lalu

Expedia Group verified review

5 out of 5 stars. This hotel is outstanding, and we thoroughly enjoyed our holiday. We traveled with children, and the hotel offers plenty of activities to keep them entertained. The food was amazing, and the staff were friendly and polite. The animations were 5-star quality as well. We've stayed at this hotel three times now, and we absolutely love it. We originally booked a villa, but were later upgraded to a superior villa, which was even more incredible. The staff took great care of us, and we are grateful for their attentiveness. We highly recommend this hotel and will definitely return next year!
Read More
Aigerim
icon-Teman dan Keluarga
Teman dan Keluarga
2,0
/10
Diulas 67 minggu lalu

Hotels.com verified review

I am deeply disappointed with our recent stay at this so-called 5-star hotel. It’s a shame that a hotel of this caliber resorts to misleading and scamming its guests. I booked a swim-up villa specifically because my 71-year-old father, who has recently undergone surgery and struggles with mobility, needed easy access to the pool. Instead, we were given a room on the first floor of a two-floor apartment block—far from what was advertised as a "villa." The hotel should make it clear to potential guests that these so-called "villas" are actually apartment blocks and that ground-floor accommodation is not guaranteed. When I raised this issue with the reception, they told me there was no guarantee of getting a ground-floor room and that all the villas were fully booked. They advised me to check availability every day, but each day, I was met with the same unhelpful response, all while I noticed other guests checking out of ground-floor rooms. The hotel simply chose not to cooperate. As a result, my father was only able to go down to the pool twice during our entire week-long stay. Our holiday was ruined. To make matters worse, the hotel is full of aggressive traders who constantly harass you to buy their overpriced goods and services especailly the sellers at the fur shop, spa center and the water sports. Instead of a relaxing vacation, we were subjected to constant harassment, with everyone trying to take advantage by selling overpriced services we didn’t need. Awful experience
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Syed Qasim
icon-Liburan Keluarga
Liburan Keluarga
10,0
/10
Diulas 69 minggu lalu

Expedia Group verified review

Excellent facilities, friendly staff, clean, lots of food options.
Hany
icon-Wisata dengan Anak
Wisata dengan Anak
10,0
/10
Diulas 72 minggu lalu

Expedia Group verified review

One of the best resorts
Lucy
icon-Teman dan Keluarga
Teman dan Keluarga
8,0
/10
Diulas 73 minggu lalu

Hotels.com verified review

The hotel itself was absolutely perfect for a toddler and kids of all ages. However we went in early May and the swimming pools were FREEZING - even the baby pool and splash park. The website states that the pools are heated but on some days they were only heated to 25 degrees C - that would be fine in the height of summer but when air temps were only 26/27 degrees it was just too cold to take a toddler in there. It ruined our time to be honest, we would go back but not until July/August when the pools would be usable. All of the kids were shivering and teeth chattering. Otherwise everything else in the hotel was great, little toddler restaurant really handy although it could do with opening a bit earlier.
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Eliott
icon-Wisata
Wisata
8,0
/10
Diulas 75 minggu lalu

Expedia Group verified review

All perfect exept cleaning and food
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