Best Western Plus Provo University Inn

Booked a King standard room - listing says it sleeps 4. It does NOT. The pullout couch is smaller than a twin. Staff was very friendly, location was great.

Perfect for traveling

Great place after 3 weeks of camping. My only complaint is the breakfast. Lots of options but all carbohydrates, only eggs were the protien. The coffee was so bad I could not drink it! Coffee! Fix it please.

This was a fair value for what I paid. Not fancy, but clean, with a comfortable bed. Very close to BYU campus, which was a priority for me. Aidan at check-in was friendly and helpful. I would recommend this Best Western to budget-conscious travelers who don’t expect a 5-star hotel at this price point.

Cleaness, kind, cheap!!

The staff was great, but the room was dirty.

Well managed and well maintained property. I’d stay here again

My husband and I brought our sons to have their wisdom teeth out by a nearby doctor. We wanted to be able to arrive a little later, have food nearby and allow the boys a good night sleep. This hotel had all of the above. They were even able to have a nice swim before bed. Perfect place for our needs.

Desk attendants were great. Room was dirty.

We were visiting family and it was extremely family friendly with the nice weather and outdoor amenities we were able to all have a place to hang out and eat and keep 8 kids under the age of 8 safe and wear them out!

Always a pleasure and hits all the buttons perfectly! Staff are so nice across the board

It was a little older inside the rooms but the main entry was updated. It was clean and neat. The check in lady was a little cranky which is unusual for a BW.

This stay was really bad. Not sure I'd ever come back. There are bugs everywhere. Killed 12+ bugs in the first room. They moved me to another room. Just found a bug in the bed. Had another crawling on my arm while I was in the bed. The room was never cleaned a single time in my 6-day stay. I requested housekeeping to clean the room midway through the stay. Front desk said it would happen. It didn't. Asked again the next day. They said they would do it. Never happened. Called the front desk again after not getting the room cleaned and asked if they could just bring some new towels. They said they would do it. Nothing. Front desk would apologize and tell me they would fix things and then nothing would happen (with the exception of moving me rooms because of the bugs... that happened). There was no hot water in the shower one of the times I tried to use it. Only got lukewarm water another time. Low water pressure the whole time. Could barely rinse off. Wifi only worked in one part of the room. Had to tether my phone when I was in bed because the wifi was too weak. When the stay was ending, I was contacted to ask how the stay went. When I responded with all this, they never responded. Makes me think this is pretty common. It was just one thing after the other. Never thought bugs/hot water/wifi/housekeeping would be such a problem at a Best Western. Rough way to spend the week.

The carpet was dirty The shower wasn’t clean The ac was too loud and old I had to turn it off

They had very few towels. No shampoo or conditioner. Just seemed like they were low on staff. The hotel itself is nice. Just might need more workers to keep it running better.

Bed was of poor quality, bedskirt had stains, television did not work and room smelt heavily of perfumes

Nice facility and employees

In need of major updates. Torn bed skirts and curtains. Tub was stained so it looked dirty.

The room was very nice and clean We really enjoyed having a couch to watch TV on. The service was excellant. However, only 1 elevator was working and the acoustics were not too great, you çould hear big trucks outside all throughout the night.

Great place to stay in Provo. Beds were a little hard but everything was clean and the staff was very helpful and friendly.