Tru by Hilton Grand Prairie

Clean room parking gym

Great property. Front desk lady watched me make a cup of old coffee, taste it, complain about it, then said it was old and fresh coffee would be brewed in a few hours.

Friendly staff, efficient check in; included late check out was a huge plus.

Clean, quiet, loved the coffee bar

I loved that I only had to pay 75 for a pet fee the rooms are amazing and carpet free.

Good no frills stay. Clean and safe in a good area.

For a brand new hotel, it has been kept up well. They’re was random trash in the halls. Makeshift fixes in different areas. The room itself was okay. Overall okay hotel. But would not stay again

Good

The stay was extremely comfortable, the staff was welcoming. The area was a great location to be in and the hotel was immaculate. When you walk into the lobby it smelled great, the breakfast was delicious. Definitely will be stay here again, I highly recommend.

Definitely recommend so affordable and cute

Without carpet in rooms it was very loud with those above me and in the hall.

My only issue was I expected a slightly larger desk in the bedroom. Just because I was expecting to be working on my computer with an additional monitor. So I know that takes up a lot of space

The ac was not turned on till we arrived so it was hot. The TV did work other than live tv.

We stayed here for the Cowboys game and it was nice. The bed was firm.

Very comfortable and clean property

This property is now owned by Hilton but a franchise, as I told multiple times by front desk agents when I voiced concerns. Agent called at 7pm rudely asking if I was still planning to check in, when I was 20 minutes from property and check in wasn’t allowed before 3pm. Seemed rude and poor customer service to start experience. At check in the agent refused to apply my Hilton’s Honors account, claimed by 3rd party booking I don’t get anything but have had no issues at other properties…or even when I spoke with Hilton Corporate. The breakfast was 1/2 what it should be. When tru advertises inside the actual hotel about what breakfast options they offer and give recipes for items…yet this franchise did not offer 1/2 what they should. Breakfast potatoes were ice cold on buffet and anemic in color. Told agent who took pan to back, few minutes later came back and seems to be microwaved at best. No toppings for eggs as advertised by Tru in the Buffett area specifically. Also lack of options, bacon so thin and cheap it looked like wax paper, and gravy clearly watered down. Had to open case with Hilton customer support which was suppose to have owner or manager reach out….never happened. Received texts from front desk asking how experience was, and when said not good, was told someone would call to address…yet never happened either. Avoid this property as it’s not Tru standards but more likely an owner banking off name but cutting corners and expenses

Great service

Quick check in.

I love it

Great location at a really good price.staff was very friendly,the room was clean and the beds were great.