Seashells Phu Quoc Hotel & Spa

Tiling in and around the building needs urgent attention Slippery and poorly maintained tiles around pool and in front of hotel

Location excellent. Outdated electrical plugs in room. Was threatened by desk to have deposit withheld over 2 very minor holes in sheer drape I couldn’t even see. Rubbish!

The staffs were so polite and kind. The only thing is that the hotel do not have body lotion, very disappointing.

Honestly nothing to shout about. 1. Housekeeping was terrible. We came back to the same soiled bath mat which was simply placed back nicely in front of the bath tub giving the impression it was changed. We deliberately left the shower gel bottle at the sink hoping the staff would refill it. Nope not refilled. Empty toilet roll left on the toilet bowl was still there. Hair left on the floor. Amenity box was deliberately left slightly ajar to give impression items were replenished but nope. Made me wonder if anything was even cleaned. Simply just doing things to give false impressions of cleaning. 2. Hotel does not provide body lotion and bedroom slipppers. Only rubber beach slippers. 3. Requested for extra water bottles only to be told we need to pay as they only provide 2 tiny complimentary bottles per day. It’s the first time I’m told we need to pay for extra water bottles at a nice hotel. This is not a budget hotel but behaves like one. In the end, we bought 1.5 litre bottles from King Kong mart at only usd$0.35 each. It’s something so cheap yet they are unwilling to provide more. 4. TV was not working throughout the stay. 5. Food was terrible. We paid for the Thursday night bbq dinner. Pls do yourself a flavour and skip it. Go eat at the nearby night market. You will save your jaw from chewing from the terrible tough seafood and beef slices. Not sure what was really good about this hotel. Perhaps only the location.

Good Location and lots of food places

Nice ocean view

Central location, older, run down hotel. Not truly rated 5- star hotel. Breakfast buffet food mediocre, hotel restaurant overpriced. Customer service average. Hotel room price is high for a 3- star hotel but advertised as 5- star

Good location, no indoor swimming pool, only outdoor one. If there is thunderstorm, guests cannot swim. Only one restaurant and the food is just fair (including the breakfast buffet). Yet, the location is really good, close to the night market. The only swimming pool is a bit small but good to take photo. Not much facilities. Rooms are spacious, clean and tidy. Air conditioner works well. When there was air conditioner problem in our room, the staff came within 10 mins and fixed it as soon as he could. But if I paid for HK$1000 for a sea view room, I could have more choices in Phu Quoc.

Great stay

We had an overall okay stay at this hotel. The room itself was clean and comfortable, and the ocean view was lovely. However, the room wasn’t very soundproof, so there was quite a bit of noise from both the pool area (kids) and the ocean, even with the doors closed. Compared to some of the other places we stayed during our trip, the experience felt a little more basic. For example, we had to take up our own bags and there wasn’t much guidance or direction provided on arrival. (We didn’t get our welcome drink) That said, the breakfast was really good and the location was convenient for exploring both the northern and southern parts of Phu Quoc, which made getting around easy. Overall, it was a decent stay, just not as memorable as some of the other hotels we experienced on this trip.

Fantastic location, amazing pool and right next to the beach. Fantastic staff and breakfast had a great selection. Would definitely stay here again 😎

あまり期待していませんでしたが、全般的に満足でした。 ホテルの設備は新しくはないですが、ナイトマーケットから徒歩圏内の街の中心地で便利な立地でした。お部屋は清潔に保たれ、スタッフの対応も早く良かったです。 空港無料シャトルも良かったです。 また朝食も種類豊富で大変満足でした。また家族で利用したいです。

Very nice, great location, clean rooms We had a problem with the AC and it couldn’t be fixed. We were offered a change and an upgrade in room class but we declined as we wanted to stay on the same floor as the kids.. Overall great

We had an airport shuttle for our arrival and departure. The room was clean and the included breakfast was good. Would recommend

観光地から近場 空港送迎がある スタッフが日本語のホテル案内を作ってくれていた

Beautiful view, friendly staff, clean, good food Love

I enjoyed my stay at this resort! Pros: airport shuttle pickup and dropoff, large room with awesome balcony view of the pool and beach, the infinity pool, and private beach access. Staff is friendly and can speak English. I was able to hire a personal driver that took me to the southern part of the island to a tourist town called Sunset Town. The driver waited for me until I was done dining and exploring. All of this was a flat fee discussed upfront, so I appreciated that.

Will come back again! Nice hitel

ホテル従業員は笑顔で接してくれます。 空港から無料のシャトルバスがあるので、事前に予約しといた方がいいです。 ホテルのロケーションは最高です。北部の観光地に行くにも南部の観光地に行くにもどちらも便利なロケーションです。 ナイトマーケットの歩いてすぐの場所にあります。 北部のグランドワールドの夜のショーを見て、バスで帰ってきました。また、南部のショーを見てグラブで帰ってきました。両方とも30分ぐらいで帰って来れます。

직원 친절하고 깨끗 하고 시원함. 위치가 좋아서 가고 싶은데를 걸어서 갈 수 있음