I would strongly advise against staying at this hotel. Our experience was unacceptable from start to finish.
The first room we were assigned had bed bugs. After reporting the issue, we were moved to another room, only to discover that it also had bed bugs. Instead of resolving the problem, the hotel left us with no safe or comfortable place to stay. To make matters worse, the hallways and rooms smelled heavily of bug spray, which made it obvious this was not an isolated issue.
The staff was largely unhelpful throughout the process. We were promised a refund because of the circumstances, but despite multiple follow-ups, it has still not been processed. Communication after our stay has been poor, and no one has taken responsibility for resolving the situation.
Finding bed bugs once is bad enough. Being moved into a second room with the same problem, dealing with the overwhelming smell of pesticides, and then having to chase a promised refund has made this one of the worst hotel experiences I’ve ever had. I would not recommend this property to anyone.