A welcoming hotel where staff are friendly and courteous.

Room was great and staff very courteous and helpful

Room clean staff lovely.

I really enjoyed this hotel and a special mention the staff

Plenty of safe parking. Friendly staff.

Lovely hotel

Initially on arrival there was a board stating food options were limited due to an internal problem. We were disappointed because we were there for a special birthday. We went inside to register and saw another sign saying the wi-fi was down. Being very disappointed as we were expecting an email from abroad regarding this birthday and we were undecided whether to stay or not. Nick, who we presumed to be the duty manager, was very apologetic and explained the problems in more detail. He convinced us to stay and offered us an upgraded room and bought our first round of drinks for us. The afternoon and evening went very well and the food we had was excellent. The upgraded room was large and airy and we were able to park literally outside the room (cabin). Being partially disabled this was a great bonus. Thanks to Nick's professionalism he certainly turned a possible disaster into a pleasurable experience and we thank him. We've stayed at the Wayford before but this experience surpassed that by miles.

This place is well maintained. Staff are very helpful. The food is great. A really nice place to stay. Plant of car parking. And lots to do near by.

Staff were really friendly and helpful

Great location

Large car park. There is a small table in the reception area with a bell to call for service, which we did. After several minutes a young lady came running into the area and told us to follow her, to check in. We were lead to the main bar area, however there was no record of our booking, which was a concern to say the least. I was asked what type of room we’d booked, when we booked it. I showed my confirmation number, eventually we were given a room. After conferring with a senior member of staff,It transpired that there had been a change in ownership in April time, so my booking was on ‘the old system’. The issue was resolved quickly, which was good, but still caused some angst. We were told there were issues with the WiFi… the signal and reception were non existent. The room was clean, but basic. The bathroom door stuck and would not shut. There was no hairdryer. I did manage to get a hairdryer in the end. I reported the door, it did not really bother us that much, but if it was pushed shut, it was impossibly to open. The food in the restaurant was ok. I had fish and chips, the fish had been put on top of the chips, making then soggy. The most disappointing thing was getting back to the hotel bar at about 22:40, after the wedding we had been to, seeing 3 people sitting there with virtually full pints, and being refused service. Even as residents. Overall it’s an ok place, the outside area is a bit scruffy. Seem to be quite short of staff.

Had a lovely 5 night stay. Perfect location next to waterway. Staff excellent and friendly. Lovely breakfast.

The staff are helpful at all times. The decor is homely. And we always feel welcome. This place is hospitality at its best.

Over-priced and generally mediocre. Horrible sponge pillows. Reasonable bed. Utilitarian feel and quality.

Very welcoming,good food served in a professional way ,staff very smartly dressed.Bedrooms clean and tidy..Somewhere you could recommend.Would definitely stay again when in Norfolk.

Fantastic service food was very good, would go again

Excellent staff, a peaceful and relaxing stay

very friendly staff felt breakfast was limited in size and content

Hotel generally was good and the staff were excellent. However there were ongoing issues with supplies that affected our stay. The breakfast was disappointing. Overall we had an enjoyable stay.

Good quality Accomadation, Menu a bit restrictive, good staff