We had a mixed experience at Club Regina. The location is beautiful, and the staff were warm and welcoming. The food and overall amenities were great, so we genuinely enjoyed many aspects. Unfortunately, the issues with our room dampened the stay. The jacuzzi tub, which we specifically booked for, never worked despite repeated calls to maintenance. Additionally, a ceiling leak in the second bathroom had to be repaired mid-stay. While maintenance eventually addressed the leak, the tub remained unfixed. At checkout, the resort attempted to charge us for a makeup-stained towel, despite their lack of follow-up on our concerns. We left contact details but received no response. In summary, it’s a lovely place with great service, but if the room experience matters to you, be cautious.