Rating & Review Keseluruhan Grand Velas Riviera Maya - All Inclusive

When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.

The ocean was not in good conditions to swim

Beautiful property and amazing staff.

The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.

Muy buena y tranquila, solo faltan áreas para niños

The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.

Fue una de las mejores estancias en hotel que hemos tenido. El servicio la comida y todo en general son maravillosos

Food was amazing; service was really good but tips get out of control with the need to sign bills for 'invenrory purposes' everytime you have a drink at the pool. The beach had a ton of seaweed and the water was rocky, which was a huge downer. The kids club was being rebuilt (no arcade) and the coffee shop could use more snacking options and ice cream flavors. Overall, I don't think it's worth the price

Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.

Me encanta el buen gusto no solo de las instalaciones, si no de la decoración, el personal y todo en general es una gran experiencia

Great place

Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.

World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.

We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!

Great food

One of the best resorts in Cancun Area to stay with the family.

It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.

Lovely beach and gorgeous rooms. Excellent friendly service.

5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.

Siempre es una atención increíble La comida, el servicio, las instaciones todo está de 200% Nos encanta regresar