Family room wasn't ready when we arrived at 15:15 so reception offered another room which they advised us they would send someone up to add the 2nd bed for children - I said would this be within the hour they said yes. 2 hours later I chased. Then another hour later at kids bedtime after getting back from being out I had to go to reception to insist they do it now since it was urgent. Then actioned within a few minutes. Disappointing start. Some rose petals found in the room on the floor (we stayed the day after Velentines) so wasn't thoroughly cleaned. Asked next day for replacement loo rolls and coffee which weren't done within 8 hours so chased again and then resolved. Pool facilities were very busy on the 2 times we went there and felt oversubscribed by day passes or local gym users - changing rooms far too small to handle more than 4 people at a time.
Breakfast buffet above average, room was otherwise nice (Superior family room), discount arrangement with car park opposite was reasonable, location to town centre very good.
We chose this hotel above others because it had a pool but would have preferred to have gone elsewhere if we visited the area again.
