Spent time trying to figure things out when it could have been communicated during the check in process. We liked the location but the room was dark and a bit musty.

What can I say, but that it was simply the best location, the best service, the best restaurant and breakfast, the best staff. It was a wonderful experience and I would live there in a minute. It's in the heart of everything. Everyone was so helpful and kind. I loved to hear music drifting up from the street.

Muy bueno. Staff excelente atencion. Desayuno muy bueno. Al llegar un poco confuso ubicar la entrada y si bien el edificio cuenta con elevador, hay que subir algo de escaleras con el equipaje para llegar a las habitaciones. Ubicacion muy buena, tener en cuenta que hay muchos bares y es un poco ruidosa en las noches.

This place is in the heart of Puerta del Sol. You will be steps away from the “go to” spots. Expect crowds, though, everywhere you go. The good thing is that - despite the craziness of the area - the room is 90% sound proof, which allows you to sleep without the noise outside. It has the basics (mini fridge, small stovetop and mini sink), safe and small closet. Great A/C, hot water and the plus is that the price included breakfast (I know that’s factored in into the price, but is something less to think about). If you’re short on time and want to take advantage of being close to everything, then this is definitely the place. An important disclaimer is that there is one set of stairs to get to the elevator and then from the elevator to the room. Consider this carrying luggage, strollers of wheelchairs.

The apartment is well located, very close to main attractions and Sol Metro station. It is in an alley way full of restaurants and bars so it is noisy all day til 3am. The noise starts back at 6am when the restaurants start changing the barrels and putting the tables back outside. The apartment itself is clean, lovely and helpful staff. There is a lift but you have to go on a flight of stairs before you get in it. It was adequate for our one night stay. The aircon is good and bathroom has powerful shower and toiletries included.

Property is in a great location, staff are friendly, room is very clean other than grout areas in shower, and the AC cranks once they get it working. However more like a 2 star than 3 star. At check in they did the same euro to dollar conversion a previous review stated, even though I specifically said to charge in euros. So add 5% to the room rate for comparison. Had to get the front desk to get the AC working, but they did and it worked well. Elevator is on half-floors: So you walk up a flight of stairs to the elevator, go to your floor, then walk up another flight of stairs to where your room is. Odd but not that big a deal for most. Towels are made out of recycled material, guessing plastic bottles because they do not absorb water. Very annoying. Hot water is hit and miss. Front desk suggests just wait 15 minutes or not shower during peak times. 15 minutes is a long wait if you are standing wet in the shower waiting to rinse the soap off. Breakfast was fine though pretty basic. Our room faced the street, so it was a little noisy until about midnight. Not terrible but audible. If the price was right, I would probably stay there again, which is why I did not give it a 1 rating. Other than the hydrophobic towels and hot water issue, nothing was terrible and the location/staff were great.

Friendly front desk, great location, clean and comfortable room. Comfy bed. Lively atmosphere in the cafes outside til late, be forewarned if this bothers you.

Great location in the center of Madrid

Great breakfast buffet offered in the restaurant downstairs. Besutiful selection and great coffee ! Room was very clean. AC was a minisplit and served the room well

Our shower was broken our entire stay (4 nights). We spoke with the front desk and Expedia for assistance. We were told they could not fix it and our only option was to check out early. I asked if they would be providing us with alternative accomodation or a refund. Just a response of we understand your frustration. No support. No help. Asked to talk to a manager to resolve. Offered a small credit, which would not even cover the cost of one nights stay we paid. My mother is almost 70 and has vertigo. Trying to shower with the broken shower set it off. Had a very negative impact on our trip. Still no resolution or contact. The hotel and expedia effectively breached contract and did not provide accomodation with a working shower, which we paid for. Made worse our room was left insecure when a cleaning person left a master key in our door. We came back from a morning iur to find a key that would open our door, in our door. We had both of our keys so knew it was not ours. Went to the front desk to turn in they key who confirmed it was a master key for a cleaner. Their response to this mishap was, "well, was your room cleaned?" No apologies, no nothing just a shrug that a person could have gone into our room and stolen all of our things. Luckily nothing was taken. The location was great, but I cannot recommrnd this place. Not being able to comfortably bathe or know if your items are secure due to no fault of your own was horrible.

We thoroughly enjoyed the breakfast, and the check-in staff was very helpful.

This was basically a hostel at premium price due to the great location. Staff was great though, and breakfast at the restaurant was delicious. But the room was poor, outdated, and with bad lighting.

Appartement bien, de la place pour 4 personnes sans probleme. Le petit dejeuner etait correct, mais pourrais mieux faire.

This was one of the most exceptional stays I’ve had in my entire life. We got a small apartment with two bedrooms, four beds total. There was a fridge and microwave and sink and one bathroom. The AC worked and it was extremely quiet, even with the window open, despite being on a busy pedestrian street. The woman who checked us in was incredibly nice, spoke English, and helped us into our room early. Checkout was lovely too and the free breakfast buffet was very memorable. We’re used to free breakfasts in the US, and this was so much better than that. A buffet of local meats, cheeses, fruits, veggies and eggs. There was a selection of toasts that were just outstanding. The little room where you eat was a real restaurant, with antique clocks hanging everywhere. Our server was so nice and, as almost all coffee in Madrid is, the coffee was just absolutely perfect. The street that the apartments are on is lively, narrow and quaint, exactly the kind of thing I wanted to see when visiting Spain. I can’t recommend this place enough. If you’re coming to experience something authentic, this is it. I can only imagine the less gleaming reviews are from folks who wanted something cookie cutter. If you have a larger group or family, and want to be in the heart of a thriving part of Madrid, absolutely stay here!

Les chambres sont grandes, l’emplacement est idéal, le petit déjeuner est compris en haut du restaurant, je conseille vivement cet hôtel

Central location walking, lots of restaurants and shops nearby.

Fint og rent værelse - søde ansatte - Larm fra gade om aftenen Ellers alt ok - Dejlig centralt

Helt okej rent rum, men man fick vad man betalade för. Rummet låg väldigt centralt vilket var bra.

Parfait un peu de rénovation serait bien depuis que j’y était aller rien n’a changer

Super beliggenhet. Flott frokost. Hit kommer vi gjerne tilbake! Vi var familie på 4: 2 voksne, 2 ungdom. Sentralt for en rimelig penge. Kort avstand til metro, butikker og alt man trenger. Ingen problemer ved inn- og utsjekk. Trivelige ansatte. Leiligheta vi hadde begynner å bli litt sliten (blant annet lekkasje fra vårt bad til kjøkken under), men var ren - og det er det viktigste. Det største minuset var lyden: Mye bråk fra gata (det er vel prisen man betaler for å bo såpass sentralt) og svært lytt mellom rom / leiligheter. Så hvis du skal bo her, husk ørepropper.