Shower curtain rank area is rank ... Help apon arrive was like the Spanish inquisition

The hotel in general was run down and dirty but the room was slightly better than the common areas. WiFi was almost unusable as it kept disconnecting every few minutes.

Been to a few hotels in the area and I can't lie this was by far the best. Located right next to the mall so everything I needed was a walk away, the ambience was simply amazing. And the staff were amazing seriously, these guys give above and beyond a new meaning. Paticularly, a receptionist named Sab or Sabia (sorry I'm not good with names) but she was warm, polite and incredibly helpful to us throughout our stay. If I should ever visit luton again, I'll definitely be seeking their facility. She may not read this but it needs to be said, thanks for all your help Sabia.🙏

Although the hotel is extremely close to the railway station, it’s in an odd area of the centre of town where you have to walk up to it via a car park ramp. There is an access staircase from the other side in town, right next to an door of the Arndale Shopping Centre, but this was a hang out area for lots of young men, playing loud music into the early hours of the morning, and did not feel a safe place to walk through. Once inside, the hotel staff were extremely friendly and welcoming and the hotel itself was kept extremely clean. Breakfast was OK but the cooked items were standard items and although I didn’t eat late on the first morning, did seem like they’d been there for quite a while. I don’t think the mushrooms, very pale in colour, had seen a frying pan. The Greek yogurt, frozen berries, honey and pancakes were a much better option on day 2. I had a single room, which was well proportioned and had all I needed. The problem was that, due to the noise coming from below outside, I had to have the window closed and the room was then too hot. Due to the noisy, unsafe feeling, location of the hotel, and resulting problems associated with this, I’d have to think carefully before starting here again. 10/10 for staff friendliness and helpfulness though throughout my stay.

Good breakfast, clean room, all staff really friendly and helpful.

Great location and value once you find it

Very pleasant hotel

My room was clean and comfortable. Air con not working which shouldnt be an issue this time of year as having an open window would be fine. However, this is an issue due to the 10000 decibel music with a baseline that goes through you - from outside - for hours. Usually id be a "cant beat em, join them" type but i was a lone female who found the groups of young men congregating and smoking, intimidating. Fellow guests were also inconsiderate - constant door banging. Thankfully i was only here for a (very looong sleepless) night to catch an early flight. Security and reception both very friendly and helpful. Never again - hotel is ok, area - not so much.

Didn’t use parking or have breakfast

Couldn't fault our stay, everything was just great, the staff all very helpful & the breakfast was good also

Bath was not clean, empty vodka bottle left in bedroom Noisy people along the corridor even at 2am

Hotel is in an upper level depending upon the street, it took me a little while find the main entrance using my GPS as it took me at the lower level where a public parking lot. Parking is not included but have a fair price. Check area if you arrive late night as it is a bit rough around. Beyond that the quality of hotel is great.

Didn't take breakfast didn't drive.

£15 charge for parking!! No tea/coffee facilities in room Coffee machine in lobby was poor (and am being kind)!! On a better note. Room was clean, shower was good. Wifi worked albeit slowly!!

Hotel may as well have been a half way house or a detention centre. Never again.

Staff were very helpful and friendly.

Sensibly priced hotel 15 mins bus ride from airport

Nice staff and very understanding. However, some rooms need to be fixed. The noise during the day is painful. The breakfast is also a bit expensive, especially for someone who doesn't eat much during breakfast. Overall, it was a nice time (7/10)

Nice staff ready to solve any issues one has with the room. However, there were occasions where the room toilet was bad. Though I had a change of room, it was still not the best, including the noise during the day. The breakfast is good but a bit on the high side, especially if one doesn’t eat much for breakfast.

Stayed in a twin room with my daughter for one night, before flying from London Luton. The room was basic, but fine - pretty much as you would expect. Location was fine for the airport - a quick and easy drive out there for an early flight. Main issue is that Luton town centre, where the hotel is located, feels very hostile and unsafe at night. Groups of youths hanging around, shadowy figures lurking in doorways. All pretty unpleasant