We took a chance on this hotel despite negative reviews. That was a mistake. As we were flying to the hotel we landed with 3 hours to check in and received a critical email saying that our room would not be availble because of gas leakage. We were initially offered 2 rooms (in the same hotel that were “perfectly safe” but could have our booking due to damage but that quickly changed to a 4 person room for our group of five adults. With less than 1.5hrs to check in we agreed to the alternate room. As we inquired about credit for the room price different we were told that because we agreed to the different room we would not be entitled to a credit. Luckily we received the correct codes to enter our room but it was in a state of disrepair. There is a sign asking for the shower to be closed during use but it is physically impossible to close. The toilet seat is barely hanging on and needs to be positioned before and after use. There is a clothes cabinet that could aptly be named the leaning tower of Pisa The fire alarm went off during our second evening there. The alarm sounded for at least 30 minutes and the guests assembled outside. No ems showed up although the fire department and the police department are conveniently located 500m down the round. As we met the other guests at least three of them were stranded outside during their check ins because they were given incorrect information. I suggest anyone considering this hotel to read the reviews and beware

The room was basic and clean except for a suspicious looking something stuck to wall by my bed. Possibly a large snot ball which surely could not have been missed by the person who made the bed. Tea and coffee facilities were supposed to be available. I had 2 mugs and 3 tea bags. No coffee,milk or sugar and no staff on site. Bang went my early morning cuppa. Didn’t appear to be any smoke detectors in the corridors or fire evacuation instructions, luckily I made it through the night. Did have a lovely what’s app message at 12.30 post midnight to ask if I was enjoying my stay though. Avoid this hotel if you value your life. It’s the worst budget hotel I’ve ever used. How a remote reception with no staff on site is supposed to work if you need something beats me. Thanks for nothing Hotel Orlando.

The location was nice, close to Westfield and central parts of the city. Not very good service and the place needs a lot of renovating, would not recommend staying here

No staff on arrival. Had to call the organisation to get the door codes. The door code for our room didnt work. However, somebody walked up in front us to our room, and helped us gain entry. I presume he was an employee, however he didnt introduce himself. They also sent an email with confirmation of the codes the following day! Once inside the room we noticed that there was a kettle, 1 mug and no milk, tea or coffee. No one to talk to so we had to get our own. The shower looked newish, however, there was no bracket to stow the shower. We were there 4 nights and no one cleaned the room or changed the lbed sheets.

Room was nothing like room advertised. Check in was dreadful with email details of how to access room after trying to call agent. Very disappointed and not worth price paid

Yes

Room had only one towel and bath matt when arrived. There was a slow water leak in bathroom when we arrived and we were given towels to soak up water. We stayed 5 nights and water leak was still there when we left. The room was not serviced therefore had to chase staff to get to give us more towels to replace wet ones on floor from leak. Anytime you used the bathroom you had a slip hazard as you left due to water. The electrics in room were not right with power randomly working, one bedside lamp worked the first night then not for rest of stay. hair dryer also worked on and off during stay and power points worked on occasion. TV did not have a remote when we arrived and when asked the staff reply was 'Oh did you want a TV' then went about getting a handy man to replace the whole TV from another room. On arrival we were given one tea bag and nine sugars thrown on table next to kettle and this was never serviced. On day 4 we had to chase staff to get extra toilet paper. There was only 2 pillows given on a double bed and when requested we were given an extra in a plastic bag with a pillow case to put on it once removed.

Surprisingly nice, super easy checkin using email sent, everything worked, and was clean with a good bed, solin functioning shower, kettle, and quiet.

The room was anything but as advertised. The pictures do not reflect the standard, state, style of the accommodation at all - absolutely misleading and false. The room was a lot smaller and conditions questionable, especially the bathroom and shower. The hallway and staircase is dirty and smelly. To make matters worse, there was a water damage during the night and water came through the ceiling in what they call a bedroom, causing a puddle on the floor, a wet bed and wet belongings. Despite the discomfort caused (I had to leave the room, obviously) the hotel management has refused any compensation, nor have they provided any feedback towards a resolution. Even at the prices they sell the rooms for this is not worth it at all.

Run down. Loss of internet. 2 people 1 coffee cup. Didnt see anyone that worked there. Dont recommend

There wasn't a reception to advise us on which room we were staying in. The sink in the ensuite was blocked. There wasn't any tea or coffee to go with the kettle in the room.

Absolutely awful place. Check in is a joke - there is no on site reception, and it is not explained when booking that you need to email them scans of your passport before they'll give you the code to the front door let alone your room. Every night of my stay there were groups of confused people stuck on the steps asking for help to get inside. One night a group of ten tourists with a reservation got into the building and started banging on bedroom doors trying to find a staff member. As a person travelling alone, this was very unnerving - especially as the bedroom doors had no way to secure them from the inside (as they use coded locks). When I arrived the front door was open as somebody was doing building work inside, and he took pity on me and let me inside my room, but it took 2 hours after I arrived for the email with the codes to come through so I could go in and out. The room I was given on the ground floor was filthy. They have been renovating and there was so much thick sanding dust on the walls and floors that I had to change my black t-shirt after brushing against one. The only things in the room were a double futon (advertised as a queen sized bed) a television and a night stand with a kettle and cup. There was nowhere to hang or store clothes, the net curtains on the window were torn, and the ceiling fan was broken. If you have any choice in the matter DO NOT STAY HERE.

Very basic. Dark entrance . No reception. Communication through email. Shabby but clean rooms

Cheap basic accommodation Very attentive and friendly when I reported an issue Needs good tidy up and not storing building materials in entrance hallway would be a good start.

When i arrived i received a phone call saying that they could not accomodate me there at the orlando hotel but they gave me a room near Hyde park 20 minute bus journey. The orlando hotel had an old bed laying out the front and rubbish everywhere! What a dump

Unmanned hotel with construction being done, no AC and confusing check in process. Seemed to all be run by one woman on a cellphone.

The place is not bad, needs to be cleaner, communication is good, there is no wardrobe or hangers and that can be a problem

Was not told till arrival I had to pay with cash. Eventually they let me do bank transfer.

I stayed at the hotel for a week. My room was quite clean. The hand soap was watered down though and there was a suspicious stain on one of the throw pillows lol. The area was nice and convenient to two tube lines and there were nice cafes nearby. I did feel quite safe in the room which was nice as a solo female traveler. There was this high pitched ringing noise that would be on and off throughout the entire day and night. It was nuts and drove me nuts. I have no idea where it came from after trying to figure it out within the room. There was also a false fire alarm at 2:00 am one night and there was no one working at the hotel, so another guest had to call and get through to the hotel to be told how to turn off the alarm. It sucked. Also no one ever came to clean the room during the duration of my week long stay!! No emptying of the garbage even. It wasn't horrible, but it wasn't very good either. My stay was fine but I wouldn't recommend this place to a friend.

Pay an extra £10 for a more cleanly hotel. It’s worth it