We stayed 9 nights at this hotel. I will start off with the rooms first. They are very old and in need of major updates. Rust in the bathrooms, peeling and cracking all over walls, beds are uncomfortable and make noise with smallest movement. Walls are not sound proof at all. We could very clearly hear the conversation the people were having in the next room. Even them unzipping their luggage. They were painting on the floor we were on and the smell was strong. Room service did do a great job cleaning our room everyday. The pool is nice and the lobby is kept clean as well as the public washrooms. No activities for children on the grounds which was very disappointing. Come evening time there was nothing for them to do. They have two pool tables and my 8 year old was not allowed to play with us while under our supervision. The buffet was decadent but not a lot of variety day to day. It was kept clean though and we always felt safe eating there. They would constantly replenish food and not kept out for too long. The restaurants were great and the servers were very kind and accommodating. The hotel does not feel very secure though. Anyone from the beach could easy walk into the resort if they wanted to. If you have small children be careful that they don't have any accidents on the bed as we were charged an absurd amount to have the sheets changed which is very unfortunate considering the amount of money we spent to stay at this place.

Everything was great, from the friendly staff, extra amenities, cleanliness of the overall resort. Loved it.

Excelente personal, habitación un poco descuidada, buenos alimentos aunq falta variedad, restaurante mortero un 10 en todo, las pulseras muy duras muchos cortes en la piel por ese detalle, las piscinas muy bien, excelente ubicación de la propiedad, me encantó la vista al mar.

Clean rooms good staff right on the beach

No, no tenía vista al mar. No estaba todo incluido, no me gustaron sus horarios, nunca alcancé amenidades, los camastros de la playa muy sucios y condicionados a un consumo excesivo. No volveré a ese hotel.

Location deserves a 10, you could not get a nicer Beach on the hotel zone. You are by a cove. The water is very calm and The view from the rooms is breathtaking. The hotel itself could use a revamp and upgrade. I feel like most of the hostel staff is amazing and does a great job. But there are a few that could use some training. The food at the restaurants was very good! Could use a little more clarity on what's included in the all-inclusive to make things a little less confusing when you order. Definitely ask your waiter what's included in the all-inclusive before you order. Overall the hotel is good and our stay was very pleasant.

The only thing I can say is that the beds were very uncomfortable. Felt like I was sleeping on a concrete sidewalk. I will never stay there again because of this, unless you get new mattresses. Staff was amazing, especially Bernie at the swim-up bar window!!

Room was ocean front but outdated. Bathroom only had one shower door. The water from the shower spilled into floor causing a lot of wetness on floor. All the restaurants were not able to be RSVP. Mexican option was booked for months out. Bar, food, n restaurants were easy to access. Resort pool n beach were close to each other. That was the best part of the resort. Room service was top notch.

Very nice upgraded room. Had ocean view and it was great b

Le service impecable. Merci bcp pour le travail que vous faites pour nous faire sentir très bien et confortable dans votre hôtel!!!

Amable y atento, el personal y excelente servicio

Had great time at Krystal Cancun. The only thing is it didnot have much activities for kids. Wish they had kids night show, magic show etc for kids fun

Rooms were clean, staff were great, res

Este hotel necesita reparacion urgente La comida en el buffet no puedo ni decir

The check in was great, and the staff.

Great

Quarto com muitos problemas

We were very desapointed with the food and drinks. If it wasn’t for the sun and the beach we wouldn’t enjoy our vacation at all. Would we go back, maybe with a lot of reservations.

Staff and amenities were great

El servicio, las instalaciones y la limpieza muy bien, excelente ubicación para salir en la noche, muy cerca de Cocobongo