Exceptional Stay – Truly 5-Star Experience I had an absolutely wonderful stay at this hotel. From the moment I arrived, everything was handled with professionalism, warmth, and genuine hospitality. The staff were incredibly friendly, attentive, and helpful throughout my stay. The room was spacious, beautifully designed, spotless, and extremely comfortable, with excellent amenities and attention to detail. The food was outstanding, and the hotel’s facilities were well maintained and impressive. I especially appreciated the peaceful atmosphere and the high level of service provided by the entire team. What really made the experience special was the attention to detail and the way the staff made me feel welcomed and valued as a guest. I highly recommend this hotel to anyone looking for luxury, comfort, excellent service, and a truly memorable experience. I would definitely stay here again!

Excellent location on the beach Sumptuous breakfast Very helpful staff Excellent for relaxation

Amazing place. Wonderful staff. Beautiful setting

The staff were very friendly

Old hotel, pleasant staff. Good food

We stayed for a week as a family of 3, the staff are all wonderful, food delicious. The hotel is in a beautiful setting and we would not hesitate to recommend it. Special shout out to Alice, Jason, Maurice and Kennedy who all went over and above to make our stay extra special. Thank you

A most beautiful hotel and spa well named Serena Everything was top class and a further visit for us is planned Total relaxation with the most lovely staff ensuring your holiday is perfect

Excellent facilities.

only problem the music was very loud

Really a place worth visiting. Nice hotel and the staff are polite, smiling, funny and always ready for a talk. Hotel, pool and beach are first class and we will for sure book it again if we come back to Mombasa.

Everything was great as usual

Extremely well trained, welcoming staff, lovely location, nice beach, great food. Nothing not to like!

Lovely atmosphere, friendly, efficient service. Great food and drinks.

Clean room. Courteous staff. Serene environment. Safe beach.

O quarto era bem limpo. Tudo bem acima da média para o local. Funcionários muito simpáticos!

Very nice

This stay was literally beyond comprehension. From the moment i stepped into the facility their grace and compassion exceeded expectations it was for my 55th birthday and super memorable. Imagine with me the sunrising upon the edge of the earth 🌎 I walked on the white sands preceding the Indian Ocean with no shoes or socks seeing another run on the beach following suit May i say Madame Anne in guest relations superseded my previous words putting together help for making a garment of special materials from the west negotiator administrator facilitator she was the fire of a consummate artificer of business expertise. This is a must visit place and come highly recommended.

Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!

It was perfect, nice clean rooms and property, nice amenities and friendly staff. Except the gym attendant, he was rude, he just continued to watch TV, when we came in, no hi or anything. When I was going to sanitize the equipment I wanted to use , he yelled at me and asked me what am I doing, claiming all the equipments are clean. I didn't even know he works there till he started confronting me.

Great place for a coastal Kenya vacay. Loved everything about it