Rating & Review Keseluruhan Hotel Ma'xanab

Would definitely recommend!

Great experience, The staff of the hotel was very friendly and helpful all the time, I recommend to try the restaurant from the hotel it was really good and breakfast was included in the price, during our stay they helped us with nearby restaurants reservations and also recommending places to visit.

Amazing property, amazing services definitely recommend.

We had a great time at Ma’xanab. The personal and staff were amazing, very attentive and super nice. The food and drink were delicious!

Our stay was excellent, this hotel is the perfect place to unplug and relax. The property is beautiful, and the on-site restaurant was outstanding. We dined there multiple times during our stay and even returned after we had checked out. Although it was sargazo (seaweed) season and we couldn’t fully enjoy the beach club, the exceptional service at the pool and restaurant more than made up for it. Special thanks to the servers Walter, Hermelindo, Jose, and Luis who provided top-notch service throughout our visit. The concierge and hotel hosts were available from morning to evening, and both Armando and Valeria were incredibly helpful. They assisted with restaurant reservations, gave great local recommendations, and even arranged a rental car to be delivered directly to the hotel. Overall, the service was a 10 out of 10 and made our stay truly memorable. We will return.

The hotel was amazing, staff were helpful, room was perfect and beyond luxurious. Best hotel we have stayed in for a long time.

The hotel is small and there were never a lot of guests around which was exactly what we wanted. Staff are extremely friendly and helpful with anything you need which was appreciated as it was our first time in the area and needed assistance navigating the area, booking day trips, etc. A few “cons” for us: The menu is fairly small and got sick of breakfast options by the end of the week. The hotel “gym” is very limited.

Hands down one of the best hotel experiences I have ever had in the world. Clean, beautiful aesthetic, friendly over the top accommodating staff. The food was also absolutely to die for. I also will be breaking my go to high end European bath products and will be buying the brand they use here called loredana. I will absolutely be back. We also walked off resort every evening very late and felt totally safe.

Property was nice!! Convenient and within walking distance for food and activities

Very Beautiful hotel. I never experienced staying on a place like this before. Totally worked it. All the staff is super friendly, begining with Fabiola, her service was outstanding, she made us feel like home ever since we arrived. Also the other 2 (apologies for not remembering their names) persons working at reception helped us a lot with recommendations and also with reservations for nice restaurants. As well as the waiters and staff working at the restaurant, Beach and pool especially Mario, Leo and Milo. We definitely have to come back to Ma'xanab 🙌 we really relaxed and enjoyed our stay. Like other reviews said, every penny spent at Ma'xanab is totally worked it.

It has a natural and relaxing vibe! Great service.

I don’t know where to start. Everything, literally everything, about this hotel is a 10/10. From staff, to grounds, to the room, beach, pool, and everything in between was nothing short of amazing. Try everything on the menu, it’s delicious. Don’t know what to drink, have the bartenders serve you a surprise. This is the only hotel I will be returning back to in Tulum.

This hotel was beautifully styled, impeccably upkept and managed, the staff was friendly and happy, and the food and drinks were delicious. 10/10 stay for us! I really cannot say enough good things about Ma'xanab other than I can't wait to go back!!

We stayed for 4 days. It was hands down the most beautiful hotel

When we first entered the hotel, we were a little disappointment because of the seaweed on the beach to find out that it was down the whole coast anyway however, our choice to stay at this hotel was an unbelievable experience. Probably one of the cleanest hotels I've ever stayed out in my entire life. The staff was so kind and respectable and couldn't do enough for us, and also only ate lunch there, but the food was incredible. I would definitely recommend it.

Not worth the higher price vs some of the other hotels on the main road. The shower was facing the backyard with no way to cover the glass so someone on the balcony on the room next to us could see us naked. Power went out so AC stopped working. Breakfast was delicious, welcome drink was nonalcoholic.

Excellent staff and beautiful beachfront location, with just 16 very nice rooms! Breakfasts at the beachfront restaurant/bar were tasty and cooked to order. Our balcony had a generously sized daybed and very clean plunge pool, heated in the evenings. The hotel is very good about providing clean drinking water in the room -- both cold in the fridge and at room temperature on the counter.

Worth every penny. It is tucked away in Tulum, close to some delicious restaurants. But if you never leave the hotel, you won’t be disappointed. The staff is so friendly and attentive. The service is quick and reliable. Let me tell you about the food…so delicious. Free breakfast in the room every morning, divine! Had a small pool and bed outside, which was amazing. Couldn’t recommend more…it was perfect!

A Truly Exceptional Stay at Maxanab Hotel – 7 Stars! Nothing short of amazing! The staff went above and beyond, reaching out before my stay to arrange seamless transportation to and from the hotel. While I can’t say for sure if I got the best deal on pricing, it was worth it just to bypass the chaos of airport transportation offers. Once there, I was impressed by the personalized service. The staff knew our names, which at first felt a bit unusual, but I quickly realized it was a thoughtful way to ensure guests’ safety and comfort. The hotel felt intimate and exclusive—almost like a private retreat. The front desk staff are always attentive, monitoring who comes and goes, adding an extra layer of security. The room itself was spacious and well-appointed with a wonderful turndown service. I appreciated their attention to detail. The beachfront was simply perfect—pristine, peaceful, and exactly what you’d hope for in Tulum. The on-site restaurant exceeded expectations, both in quality and service. The included breakfast was a full meal—entree, fruit, and beverage. Compared to food options outside the hotel, dining at Maxanab was both superior in quality and better value for the price. On my next visit, I’ll definitely dine at the resort more often! Overall, this stay was incredible, and I wouldn’t hesitate to return.

Great small boutique hotel in a good location. Close to all the hot spots in Tulum but no loud clubs immediately nearby, which is nice. Staff is friendly and helpful. Service is excellent in the room, at the restaurant, and on the beach. Restaurant food was good, both for breakfast and for lunch service on the beach. This was our second stay at Hotel Ma'xanab and it was great both times. We will go back.