Hotel Ma'xanab

Hotel
9,8
/10
Istimewa
393 ulasan

Kesan Menginap Tamu Lain

Laura

10,0
/ 10
The staff was always available and extremely prompt. The resort was very clean, food delicious and beautiful landscaping. Very peaceful.
Lihat terjemahan

Kris

10,0
/ 10
I had a very pleasant experience at Ma’xanab. The staff was super friendly and helpful. Service was definitely impeccable. Great food and drinks all around. The rooms were cleaned 2 times a day. Very relaxing experience and would definitely recommend.
Lihat terjemahan

Said

10,0
/ 10
Room was very nice spa like. Clean staff were very helpful and left snacks in the room daily. Bathroom walked out into a private outdoor space with a hammock and extra outdoor shower
Lihat terjemahan
Area Akomodasi
Lihat Peta
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, Estado de Quintana Roo, Mexico, 77760

Fasilitas Utama

Selengkapnya
Kolam Renang
Parkir
WiFi
Hotel Ma'xanab adalah hotel di lokasi yang baik, tepatnya berada di Tulum.
Selengkapnya
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Info Lokasi di sekitar Hotel Ma'xanab

Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, Estado de Quintana Roo, Mexico, 77760
Temukan Tempat Lainnya
Lobi Hotel Ma'xanab
Lobi 2 Hotel Ma'xanab

Lebih Lanjut tentang Hotel Ma'xanab

Hotel Ma'xanab: Surga Tersembunyi di Tulum, Meksiko

Tulum, permata tersembunyi di Riviera Maya, Meksiko, memukau para pelancong dengan keindahan alamnya yang luar biasa, mulai dari pantai berpasir putih yang mempesona hingga reruntuhan Maya kuno yang megah. Di tengah pesona ini, Hotel Ma'xanab berdiri sebagai oase ketenangan, menawarkan pengalaman menginap yang tak terlupakan bagi para wisatawan yang mencari perpaduan sempurna antara kemewahan, kenyamanan, dan petualangan. Artikel ini akan membawa Anda menjelajahi segala hal yang perlu Anda ketahui tentang Hotel Ma'xanab, mulai dari fasilitasnya yang luar biasa hingga atraksi menarik di sekitarnya, serta panduan perjalanan lengkap bagi wisatawan Indonesia.

Mengapa Memilih Hotel Ma'xanab?

Hotel Ma'xanab bukan sekadar tempat menginap; ini adalah pengalaman. Terletak strategis di Tulum, hotel ini menawarkan akses mudah ke berbagai atraksi utama sekaligus menyediakan lingkungan yang tenang dan damai untuk bersantai. Berikut adalah beberapa alasan mengapa Hotel Ma'xanab menjadi pilihan ideal:

  • Lokasi Prima:

    Terletak dekat dengan pantai-pantai indah, reruntuhan Maya, dan pusat kota Tulum, memudahkan Anda menjelajahi semua yang ditawarkan kota ini.
  • Desain yang Menawan:

    Hotel ini memadukan arsitektur modern dengan sentuhan tradisional Meksiko, menciptakan suasana yang unik dan memikat.
  • Fasilitas Lengkap:

    Nikmati kolam renang yang menyegarkan, restoran yang menyajikan hidangan lezat, dan layanan spa yang memanjakan.
  • Pelayanan Prima:

    Staf yang ramah dan profesional siap memberikan pelayanan terbaik untuk memastikan pengalaman menginap Anda tak terlupakan.

Fasilitas Unggulan Hotel Ma'xanab

Hotel Ma'xanab menawarkan berbagai fasilitas yang dirancang untuk memenuhi kebutuhan dan keinginan setiap tamu. Berikut adalah beberapa fasilitas unggulan yang dapat Anda nikmati:

  • Kamar dan Suite yang Nyaman:

    Hotel ini menawarkan berbagai pilihan kamar dan suite yang dirancang dengan elegan dan dilengkapi dengan fasilitas modern, termasuk AC, Wi-Fi gratis, dan balkon pribadi.
  • Kolam Renang:

    Bersantailah di kolam renang yang indah, dikelilingi oleh tanaman hijau yang rimbun, atau berjemur di bawah sinar matahari Meksiko.
  • Restoran:

    Nikmati hidangan lezat di restoran hotel yang menyajikan berbagai pilihan kuliner, mulai dari masakan lokal hingga internasional.
  • Spa:

    Manjakan diri Anda dengan perawatan spa yang menenangkan, seperti pijat, facial, dan perawatan tubuh lainnya.
  • Layanan Concierge:

    Dapatkan bantuan dari layanan concierge untuk mengatur transportasi, tur, dan kegiatan lainnya.

Atraksi dan Tempat Menarik di Sekitar Hotel Ma'xanab

Tulum menawarkan berbagai atraksi menarik yang dapat Anda jelajahi selama menginap di Hotel Ma'xanab. Berikut adalah beberapa tempat yang wajib dikunjungi:

Pantai-Pantai Indah

Tulum terkenal dengan pantai-pantainya yang memukau. Beberapa pantai yang wajib dikunjungi antara lain:

  • Playa Paraiso:

    Pantai berpasir putih yang indah dengan air laut yang jernih dan tenang, sangat cocok untuk berenang dan bersantai.
  • Playa Ruinas:

    Pantai yang terletak di bawah reruntuhan Maya, menawarkan pemandangan yang spektakuler.
  • Playa Santa Fe:

    Pantai yang populer dengan suasana yang ramai dan berbagai pilihan restoran dan bar.

Reruntuhan Maya

Kunjungi reruntuhan Maya yang bersejarah untuk merasakan keajaiban peradaban kuno. Beberapa reruntuhan yang terkenal antara lain:

  • Reruntuhan Tulum:

    Terletak di tepi tebing yang menghadap ke Laut Karibia, menawarkan pemandangan yang menakjubkan.
  • Reruntuhan Coba:

    Terletak di pedalaman hutan, menawarkan pengalaman yang lebih petualang.

Cenote

Tulum juga terkenal dengan cenote-nya, yaitu lubang alami yang terbentuk akibat runtuhnya batuan kapur. Beberapa cenote yang populer antara lain:

  • Gran Cenote:

    Cenote yang indah dengan air yang jernih dan stalaktit yang menakjubkan.
  • Cenote Dos Ojos:

    Sistem cenote bawah tanah yang luas, sangat cocok untuk menyelam dan snorkeling.
  • Cenote Ik Kil:

    Cenote yang terletak dekat dengan Chichen Itza, menawarkan pemandangan yang spektakuler dengan air terjun yang mengalir ke dalamnya.

Taman Nasional dan Cagar Alam

Bagi pecinta alam, Tulum menawarkan berbagai taman nasional dan cagar alam yang dapat dijelajahi. Beberapa di antaranya adalah:

  • Taman Nasional Tulum:

    Melindungi berbagai spesies flora dan fauna, serta menawarkan jalur hiking dan kesempatan untuk mengamati burung.
  • Sian Ka'an Biosphere Reserve:

    Cagar alam yang luas, menawarkan berbagai kegiatan seperti berperahu, memancing, dan mengamati satwa liar.

Panduan Perjalanan untuk Wisatawan Indonesia

Merencanakan perjalanan ke Meksiko dari Indonesia membutuhkan persiapan yang matang. Berikut adalah panduan perjalanan yang komprehensif untuk membantu Anda:

Persyaratan Dokumen dan Visa

Warga Negara Indonesia (WNI) yang ingin mengunjungi Meksiko memerlukan visa. Anda dapat mengajukan visa turis ke Kedutaan Besar Meksiko di Jakarta. Pastikan paspor Anda masih berlaku setidaknya enam bulan sejak tanggal kedatangan Anda di Meksiko. Selain itu, Anda mungkin perlu menunjukkan bukti keuangan yang cukup untuk menutupi biaya perjalanan Anda.

Tips Kuliner di Sekitar Lokasi

Meksiko terkenal dengan makanannya yang lezat dan beragam. Berikut adalah beberapa tips kuliner yang bisa Anda coba di sekitar Hotel Ma'xanab:

  • Cicipi Makanan Lokal:

    Jangan lewatkan kesempatan untuk mencicipi hidangan khas Meksiko seperti tacos, enchiladas, guacamole, dan ceviche.
  • Kunjungi Pasar Lokal:

    Jelajahi pasar lokal untuk menemukan makanan dan minuman otentik dengan harga yang terjangkau.
  • Cari Restoran dengan Ulasan Baik:

    Gunakan aplikasi atau situs web untuk mencari restoran dengan ulasan positif dari wisatawan lain.
  • Berani Mencoba:

    Jangan takut untuk mencoba makanan baru dan menjelajahi berbagai pilihan kuliner yang ditawarkan.

Etika dan Keamanan

Untuk memastikan perjalanan Anda aman dan menyenangkan, berikut adalah beberapa tips etika dan keamanan yang perlu diperhatikan:

  • Hormati Budaya Lokal:

    Pelajari beberapa frasa dasar dalam bahasa Spanyol dan tunjukkan rasa hormat terhadap budaya dan adat istiadat setempat.
  • Waspada Terhadap Kejahatan Kecil:

    Jaga barang-barang berharga Anda dan waspadalah terhadap pencopet, terutama di tempat-tempat wisata yang ramai.
  • Hindari Area yang Berbahaya:

    Hindari berjalan sendirian di area yang tidak dikenal atau berbahaya, terutama pada malam hari.
  • Gunakan Transportasi yang Aman:

    Gunakan taksi resmi atau layanan transportasi yang terpercaya.
  • Ikuti Saran Pemerintah:

    Periksa saran perjalanan dari pemerintah Indonesia sebelum berangkat dan ikuti semua instruksi dan peringatan yang dikeluarkan oleh otoritas setempat.

Transportasi di Tulum

Tulum menawarkan berbagai pilihan transportasi untuk memudahkan Anda berkeliling:

  • Sewa Sepeda:

    Cara yang populer dan ramah lingkungan untuk menjelajahi kota dan pantai.
  • Taksi:

    Tersedia di seluruh kota, tetapi pastikan untuk menyetujui tarif sebelum naik.
  • Colectivo:

    Bus lokal yang murah dan efisien untuk bepergian ke kota-kota terdekat.
  • Sewa Mobil:

    Pilihan yang baik jika Anda ingin menjelajahi daerah sekitarnya dengan lebih leluasa.

Mengapa Memesan Hotel Ma'xanab Melalui Traveloka?

Merencanakan perjalanan ke Tulum dan memesan akomodasi melalui Traveloka menawarkan berbagai keuntungan:

  • Beragam Pilihan Akomodasi:

    Traveloka menawarkan berbagai pilihan akomodasi, termasuk Hotel Ma'xanab, dengan berbagai pilihan kamar dan harga yang sesuai dengan kebutuhan Anda.
  • Berbagai Cara Bayar Fleksibel dan Mudah:

    Traveloka menyediakan berbagai pilihan pembayaran yang aman dan nyaman, termasuk transfer bank, kartu kredit, dan metode pembayaran lainnya.
  • Customer Loyalty Program:

    Dapatkan keuntungan tambahan melalui program loyalitas Traveloka, seperti diskon khusus, poin reward, dan penawaran eksklusif lainnya.

Dengan Traveloka, Anda dapat dengan mudah menemukan dan booking hotel yang sempurna untuk liburan Anda di Tulum. Nikmati pengalaman hotel murah dengan harga terbaik dan layanan pelanggan yang andal. Jangan tunda lagi, segera rencanakan perjalanan impian Anda ke Hotel Ma'xanab dan rasakan keajaiban Tulum!

Semua Fasilitas di Hotel Ma'xanab

Bar, Kafe, dan Lounge Hotel Ma'xanab
Bar, Kafe, dan Lounge
Kolam Renang Hotel Ma'xanab
Kolam Renang
Fasilitas Hiburan Hotel Ma'xanab
Fasilitas Hiburan
Pusat Kebugaran Hotel Ma'xanab
Pusat Kebugaran
Ruang untuk Umum Hotel Ma'xanab
Ruang untuk Umum

Kegiatan Lainnya

  • Paket proposal romantis
  • Payung pantai
  • Kolam renang outdoor
  • Taman
  • Spa
  • Handuk pantai
  • Area piknik
  • Kursi berjemur pantai
  • Kursi berjemur tepi kolam

Umum

  • Tempat parkir
  • Teras

Fasilitas Publik

  • Area bebas asap rokok
  • Brankas

Servis Hotel

  • Staff multibahasa
  • Concierge/layanan tamu

Transportasi

  • Parkir terbatas

Makanan dan Minuman

  • Sarapan

Konektivitas

  • WiFi gratis

Olahraga & Rekreasi

  • Pusat kebugaran

Kebijakan Akomodasi & Informasi Umum di Hotel Ma'xanab

Catatan Penting
Berencana check-in di luar waktu check-in biasanya (seperti di pagi hari atau tengah malam)? Anda dapat mengatur waktu check-in secara langsung dengan properti ini.

Waktu Check-in/Check-out

Check-in:
15:00 - 02:00
Check-out:
Sebelum 12:00

Hewan Peliharaan

Service Animals Not Allowed

Kebijakan Tambahan

Pemilik/pengelola properti profesional, Tidak tersedia boks bayi, Usia minimum tamu adalah 18, Tidak tersedia tempat tidur ekstra, Menerima tamu dewasa saja, Hanya Tenaga Kerja Penting - TIDAK, Tamu akan menerima email sebelum kedatangan 24 jam, Tamu akan menerima email berisi petunjuk check-in khusus, Tidak tersedia lift

Informasi Umum

Fasilitas Populer
Kolam Renang, Parkir, WiFi
Waktu Check-In/Check-Out
Dari 15:00 - 02:00 - sampai 12:00
Ketersediaan Sarapan
Ya, hotel memiliki kamar yang menyediakan sarapan
Kamar yang tersedia di Hotel Ma'xanab
16
Fasilitas lainnya di Hotel Ma'xanab
Paket proposal romantis, Payung pantai, Kolam renang outdoor, Taman, Spa

Pertanyaan yang sering ditanyakan di Hotel Ma'xanab

Fasilitas apa saja yang tersedia di Hotel Ma'xanab?
Hotel Ma'xanab memiliki fasilitas terbaik seperti: Kolam Renang, Parkir, WiFi. (Beberapa fasilitas lain mungkin memerlukan biaya tambahan)
Kapan waktu check-in & check-out di Hotel Ma'xanab?
Waktu untuk check-in di Hotel Ma'xanab adalah mulai dari pukul 15:00 - 02:00 sedangkan waktu check-out paling lambat pukul Sebelum 12:00
Apakah Hotel Ma'xanab menyediakan sarapan?
Iya, Hotel Ma'xanab menyediakan sarapan. Namun kamu perlu memilih kamar dengan sarapan atau harus membayar biaya tambahan jika kamu memesan kamar tanpa sarapan.
Hotel bintang berapa Hotel Ma'xanab?
Hotel Ma'xanab memiliki 4.0 bintang
Ada berapa kamar yang tersedia di Hotel Ma'xanab?
Hotel Ma'xanab memiliki 16 kamar
Lihat Semua

Review dari Tamu Lainnya di Hotel Ma'xanab

9,8
Istimewa
Dari 393 review
Kebersihan

9,8

Kenyamanan Kamar

9,8

Pelayanan dan Fasilitas

10,0

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Hotel Ma'xanab

Jumlah review per halaman
20
40
Review teratas
Nic
10,0
/10
Diulas 15 minggu lalu

Hotels.com verified review

Fantastic location, friendly and helpful staff
Laura
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

The staff was always available and extremely prompt. The resort was very clean, food delicious and beautiful landscaping. Very peaceful.
Myriam
icon-dengan Pasangan
dengan Pasangan
8,0
/10
Diulas 15 minggu lalu

Hotels.com verified review

Excellent service, great grounds, beautiful beach and food is phenomenal. Rooms are spacious but beware mosquitoes. Our room had constant mosquitos in it, if your type to get bitten, bring deet. My husband and I got eaten up. If you’re sensitive to noise, bring earplugs, you hear birds very loudly starting 6am.
Erin
icon-dengan Pasangan
dengan Pasangan
2,0
/10
Diulas 15 minggu lalu

Hotels.com verified review

Rude, disrespectful and inconsiderate management. Splurged 6K for the week for the room with the private “pool” which after being in it for 30 minutes, dyed my swimsuit a gross green yellow color that did not come out despite washing it. The manager told me it wasn’t their fault (even though they knew this happened before, and didn’t warn me) and refused to compensate me $175 for the bikini. They never showed any consideration whatsoever, and basically just told me I was wrong. No apologies, no accountability. I was shocked at how rude I was treated, quite frankly. I never expected a hotel this expensive to have such rude staff and absolutely zero customer service skills. The price does not match the experience.
Read More
Kris
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

I had a very pleasant experience at Ma’xanab. The staff was super friendly and helpful. Service was definitely impeccable. Great food and drinks all around. The rooms were cleaned 2 times a day. Very relaxing experience and would definitely recommend.
Said
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 19 minggu lalu

Expedia Group verified review

Room was very nice spa like. Clean staff were very helpful and left snacks in the room daily. Bathroom walked out into a private outdoor space with a hammock and extra outdoor shower
Timothy
10,0
/10
Diulas 19 minggu lalu

Expedia Group verified review

The location is very convenient for restaurants and shopping, the restaurant at the Ma’Xanab is excellent as well! The beach and atmosphere of the hotel are one of a kind! The rooms are just perfect with a warm private pool and a great bed and shower, our view of the sunrise over the sea was beautiful! The staff one and all love them! Timothy and Kim Tufts!
Read More
Daniella
10,0
/10
Diulas 21 minggu lalu

Expedia Group verified review

The staff was excellent
Stephen
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 21 minggu lalu

Expedia Group verified review

The staff was amazing and so attentive! The breakfast was gourmet and the French toast was the best I’ve ever had! We loved our stay so much!
Matthew
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 29 minggu lalu

Expedia Group verified review

This place was amazing! The staff are next level (Milo, Jose, Mario, Luis and Leo) knew our names and likes and dislikes within hours. The food and drinks were also amazing. I’d come back in a heartbeat!
Richard
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 30 minggu lalu

Hotels.com verified review

Clean rooms Yes Clean Hotel Showers you are to die for Bed was perfect .In Tulum, this beachfront hotel stands out for its beauty. While there are many impressive hotels along this beach, the exceptional staff at this particular hotel have made our stay the best we've had in a long time, outshining our experiences at numerous hotels globally. Special recognition is due to Jose, Milo, Leonardo, and Mario, whose dedication and kindness have elevated this hotel to a luxurious oasis, with their warm hearts being the ultimate luxury. The genuine connections they fostered with us, sharing laughter and stories, as well as discussing our families, have made this vacation truly special. The exemplary service provided by these staff members has earned this hotel a reputation as a true gem in Tulum; accolades are well-deserved. These guys deserve a big bonus or at the very least a giant thank you for their services.
Read More
David
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
4,0
/10
Diulas 30 minggu lalu

Expedia Group verified review

The room was musty. The service from the waiters was the best part of our stay. We ended up going to Akumal to a beach club there. The smell of the seaweed made it impossible to stay around long. Of course, this is no fault to the hotel. Just something to know. It appears this probably used to be a nice place to stay. But, they are not a above a two star establishement. We have stayed in other places for the same cost in the Riveria Maya. They had many more amenities and were much cleaner than this place. We usually ate breakfast and left for the day.
Read More
Deborah
6,0
/10
Diulas 32 minggu lalu

Expedia Group verified review

The beach was very bad tons of seaweed and very smelly. The breakfast was great.
Kishan
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 33 minggu lalu

Expedia Group verified review

It was a wonderful experience and our stay here was amazing. Everyone here was wonderful. We had a great time and people at Ma’xanab were amazing and made us feel at home. We are definitely coming back and staying at the Ma’xanab.
Olivier
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 36 minggu lalu

Expedia Group verified review

Nourriture excellente/propre/service excellent
Joshua
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 36 minggu lalu

Expedia Group verified review

Loved this place will definitely be coming back. Staff is super nice and friendly
JAEWON
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 37 minggu lalu

Expedia Group verified review

nothing
Laura
10,0
/10
Diulas 38 minggu lalu

Expedia Group verified review

Atención excelente
Eryka
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 43 minggu lalu

Expedia Group verified review

The loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to offer assistance planning our trip. They helped us book transportation, excisions, and massages. We felt most comfortable booking through the hotel to ensure quality and safety, they won’t lead you astray. The restaurant staff were friendly and the food was some of the best we had in Tulum. Fresh fruit and delicious breakfast was included every day. They also had bicycles for us to use, which allowed us to visit the Parque del Jaguar, town, and various restaurants. The bikes were free of charge and made everything much more accessible. We loved every moment and would recommend to any couple looking for a romantic getaway. Thank you Fabiola, Valeria, and Jose or making our vacation so wonderful!
Read More
Nicholas
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 44 minggu lalu

Expedia Group verified review

Everyone was amazing! We will definitely be back. Armando, Hermando, Paulina and Luiz were the best.
Jumlah review per halaman
20
40

Siap wujudkan perjalananmu?

Buat Pesanan Sekarang
Lobi 4 Hotel Ma'xanab

Disclaimer

Disclaimer: Adalah tanggung jawab hotel untuk memastikan akurasi foto hotel. Traveloka.com tidak bertanggung jawab atas ketidak-akuratan foto hotel. Harga kamar yang ditampilkan adalah untuk tamu dewasa. Anak-anak mungkin akan dianggap sebagai tamu dewasa dan dikenakan biaya penuh kecuali jika tertera sebaliknya. Harga kamar belum termasuk sarapan dan sarapan akan dikenakan biaya oleh hotel kecuali jika tertera sebaliknya.
9,8
Istimewa
Dari 393 review
Kebersihan

9,8

Kenyamanan Kamar

9,8

Pelayanan dan Fasilitas

10,0

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Hotel Ma'xanab

Jumlah review per halaman
20
40
Review teratas
Nic
10,0
/10
Diulas 15 minggu lalu

Hotels.com verified review

Fantastic location, friendly and helpful staff
Laura
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

The staff was always available and extremely prompt. The resort was very clean, food delicious and beautiful landscaping. Very peaceful.
Myriam
icon-dengan Pasangan
dengan Pasangan
8,0
/10
Diulas 15 minggu lalu

Hotels.com verified review

Excellent service, great grounds, beautiful beach and food is phenomenal. Rooms are spacious but beware mosquitoes. Our room had constant mosquitos in it, if your type to get bitten, bring deet. My husband and I got eaten up. If you’re sensitive to noise, bring earplugs, you hear birds very loudly starting 6am.
Erin
icon-dengan Pasangan
dengan Pasangan
2,0
/10
Diulas 15 minggu lalu

Hotels.com verified review

Rude, disrespectful and inconsiderate management. Splurged 6K for the week for the room with the private “pool” which after being in it for 30 minutes, dyed my swimsuit a gross green yellow color that did not come out despite washing it. The manager told me it wasn’t their fault (even though they knew this happened before, and didn’t warn me) and refused to compensate me $175 for the bikini. They never showed any consideration whatsoever, and basically just told me I was wrong. No apologies, no accountability. I was shocked at how rude I was treated, quite frankly. I never expected a hotel this expensive to have such rude staff and absolutely zero customer service skills. The price does not match the experience.
Read More
Kris
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

I had a very pleasant experience at Ma’xanab. The staff was super friendly and helpful. Service was definitely impeccable. Great food and drinks all around. The rooms were cleaned 2 times a day. Very relaxing experience and would definitely recommend.
Said
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 19 minggu lalu

Expedia Group verified review

Room was very nice spa like. Clean staff were very helpful and left snacks in the room daily. Bathroom walked out into a private outdoor space with a hammock and extra outdoor shower
Timothy
10,0
/10
Diulas 19 minggu lalu

Expedia Group verified review

The location is very convenient for restaurants and shopping, the restaurant at the Ma’Xanab is excellent as well! The beach and atmosphere of the hotel are one of a kind! The rooms are just perfect with a warm private pool and a great bed and shower, our view of the sunrise over the sea was beautiful! The staff one and all love them! Timothy and Kim Tufts!
Read More
Daniella
10,0
/10
Diulas 21 minggu lalu

Expedia Group verified review

The staff was excellent
Stephen
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 21 minggu lalu

Expedia Group verified review

The staff was amazing and so attentive! The breakfast was gourmet and the French toast was the best I’ve ever had! We loved our stay so much!
Matthew
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 29 minggu lalu

Expedia Group verified review

This place was amazing! The staff are next level (Milo, Jose, Mario, Luis and Leo) knew our names and likes and dislikes within hours. The food and drinks were also amazing. I’d come back in a heartbeat!
Richard
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 30 minggu lalu

Hotels.com verified review

Clean rooms Yes Clean Hotel Showers you are to die for Bed was perfect .In Tulum, this beachfront hotel stands out for its beauty. While there are many impressive hotels along this beach, the exceptional staff at this particular hotel have made our stay the best we've had in a long time, outshining our experiences at numerous hotels globally. Special recognition is due to Jose, Milo, Leonardo, and Mario, whose dedication and kindness have elevated this hotel to a luxurious oasis, with their warm hearts being the ultimate luxury. The genuine connections they fostered with us, sharing laughter and stories, as well as discussing our families, have made this vacation truly special. The exemplary service provided by these staff members has earned this hotel a reputation as a true gem in Tulum; accolades are well-deserved. These guys deserve a big bonus or at the very least a giant thank you for their services.
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David
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
4,0
/10
Diulas 30 minggu lalu

Expedia Group verified review

The room was musty. The service from the waiters was the best part of our stay. We ended up going to Akumal to a beach club there. The smell of the seaweed made it impossible to stay around long. Of course, this is no fault to the hotel. Just something to know. It appears this probably used to be a nice place to stay. But, they are not a above a two star establishement. We have stayed in other places for the same cost in the Riveria Maya. They had many more amenities and were much cleaner than this place. We usually ate breakfast and left for the day.
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Deborah
6,0
/10
Diulas 32 minggu lalu

Expedia Group verified review

The beach was very bad tons of seaweed and very smelly. The breakfast was great.
Kishan
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 33 minggu lalu

Expedia Group verified review

It was a wonderful experience and our stay here was amazing. Everyone here was wonderful. We had a great time and people at Ma’xanab were amazing and made us feel at home. We are definitely coming back and staying at the Ma’xanab.
Olivier
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 36 minggu lalu

Expedia Group verified review

Nourriture excellente/propre/service excellent
Joshua
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 36 minggu lalu

Expedia Group verified review

Loved this place will definitely be coming back. Staff is super nice and friendly
JAEWON
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 37 minggu lalu

Expedia Group verified review

nothing
Laura
10,0
/10
Diulas 38 minggu lalu

Expedia Group verified review

Atención excelente
Eryka
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 43 minggu lalu

Expedia Group verified review

The loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to offer assistance planning our trip. They helped us book transportation, excisions, and massages. We felt most comfortable booking through the hotel to ensure quality and safety, they won’t lead you astray. The restaurant staff were friendly and the food was some of the best we had in Tulum. Fresh fruit and delicious breakfast was included every day. They also had bicycles for us to use, which allowed us to visit the Parque del Jaguar, town, and various restaurants. The bikes were free of charge and made everything much more accessible. We loved every moment and would recommend to any couple looking for a romantic getaway. Thank you Fabiola, Valeria, and Jose or making our vacation so wonderful!
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Nicholas
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 44 minggu lalu

Expedia Group verified review

Everyone was amazing! We will definitely be back. Armando, Hermando, Paulina and Luiz were the best.
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