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Hotel Ma'xanab
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9.8
/10
Exceptional
404 reviews
What Guests Say About Their Stay
Sarah Thallita de
10.0
/ 10
Everything was absolutely amazing. The staff, our room, balcony was beautiful, food was great. There is a pharmacy literally across the street from the hotel just in case you need it and you can walk to many stores and restaurants. I would definitely stay here again.
Adina
10.0
/ 10
This was my first solo trip, and I couldn’t have chosen a better place to stay. From the moment I arrived, the staff made me feel safe, welcomed, and truly special. Their kindness and genuine hospitality made this one of the best trips I’ve ever had.
The hotel was spotless, the food was delicious, and my room was absolutely dreamy—beautiful, comfortable, and everything I could have hoped for. The location was also perfect, making it easy to enjoy everything around the area.
I honestly loved everything about this hotel and wouldn’t change a thing. I would definitely come back and recommend it 100% to anyone looking for an unforgettable stay. Thank you for making my first solo adventure so memorable!
Bradley
10.0
/ 10
Everything was exceptional. Clean, quiet and friendly! Very tropical almost like staying in a tree house. However it is seaweed season and the ocean was unusable because it was excessive and had an odor. The food was delicious as were the drinks. The area has many high end restaurants with entertainment. However the taxi's were expensive for a very short ride. By the way the hotel does not have televisions but in reality it wasn't missed. The option of showering outside privately in your room was amazing. Overall a lovely hotel.
In the Area
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Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, Estado de Quintana Roo, Mexico, 77760
Main Facilities
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This accommodation offers:
Outdoor pool
Parking
Garden
Fitness center
Picnic area
Multilingual staff
What's around Hotel Ma'xanab
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, Estado de Quintana Roo, Mexico, 77760
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Discover More About Hotel Ma'xanab
General
In Tulum (Zona Hotelera)
Location
Located in Tulum (Zona Hotelera), Hotel Ma'xanab is steps from Tulum Beach and a 3-minute drive from Tulum National Park. This beach hotel is 3.2 mi (5.2 km) from Playa Paraiso and 5.5 mi (8.8 km) from Tulum Mayan Ruins.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Tulum Beach - 0.1 km / 0.1 mi
Ven a la Luz Sculpture - 1.3 km / 0.8 mi
SFER IK - 2.1 km / 1.3 mi
Jaguar Park - 2.7 km / 1.7 mi
Tulum National Park - 2.9 km / 1.8 mi
Acceso al Parque Jaguar - 3 km / 1.8 mi
Jaguar Viewpoint Tulum - 3 km / 1.8 mi
Sian Ka'an Biosphere Reserve - 4.1 km / 2.5 mi
Las Palmas Public Beach - 4.4 km / 2.7 mi
Hunab Lifestyle Center - 4.9 km / 3.1 mi
Playa Paraiso - 5.2 km / 3.2 mi
Holistika Art Walk - 6.8 km / 4.3 mi
Playa Akun - 7.2 km / 4.5 mi
Dos Aguas Park - 7.4 km / 4.6 mi
Hospital de Tulum - 7.7 km / 4.8 mi
The nearest airports are:
Tulum Intl. Airport (TQO) - 45.1 km / 28 mi
Cancun Intl. Airport (CUN) - 123.3 km / 76.6 mi
Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Business Facilities
Featured amenities include multilingual staff and a safe deposit box at the front desk. Free self parking is available onsite.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 16 individually decorated guestrooms, featuring free minibar items and espresso makers. Your memory foam bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
All facilities in Hotel Ma'xanab
Facility
- Outdoor pool
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Common Space
Things to Do
- Romantic proposal packages
- Beach umbrella
- Outdoor pool
- Garden
- Spa
- Beach towel
- Picnic area
- Beach sun loungers
- Pool sun loungers
Transportation
- Limited parking
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
General
- Parking
- Terrace
Public Facilities
- Smoke-free area
- Safety deposit box
Hotel Services
- Multilingual staff
- Concierge
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hotel Ma'xanab
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Pets
Service Animals Not Allowed
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Ma'xanab | 16 |
Another facilities in Hotel Ma'xanab | Romantic proposal packages, Beach umbrella, Outdoor pool, Garden, Spa |
Frequently asked questions about Hotel Ma'xanab
What is normal check-in & check-out time at Hotel Ma'xanab?
The standard check-in time at Hotel Ma'xanab is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Ma'xanab provide breakfast?
Yes, Hotel Ma'xanab provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Ma'xanab?
Hotel Ma'xanab has a 4.0-star rating.
How many rooms are available at Hotel Ma'xanab?
Hotel Ma'xanab has 16.
What do past guests say about Hotel Ma'xanab?
Traveloka users who have stayed at Hotel Ma'xanab have praised its Service and Facilites, Cleanliness, Room Comfort.
Hotel Ma'xanab reviews and ratings
Overall Ratings & Reviews Hotel Ma'xanab
Other sources (404)
9.8
Exceptional
From 404 reviews
Cleanliness
9.8
Room Comfort
9.8
Service and Facilites
10.0
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Traveller Reviews Hotel Ma'xanab
Number of reviews per page
20
40
Top reviews
Henry
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The staff is amazing and they are so helpful.
Sarah Thallita de
with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Everything was absolutely amazing. The staff, our room, balcony was beautiful, food was great. There is a pharmacy literally across the street from the hotel just in case you need it and you can walk to many stores and restaurants. I would definitely stay here again.
Adina
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
This was my first solo trip, and I couldn’t have chosen a better place to stay. From the moment I arrived, the staff made me feel safe, welcomed, and truly special. Their kindness and genuine hospitality made this one of the best trips I’ve ever had.
The hotel was spotless, the food was delicious, and my room was absolutely dreamy—beautiful, comfortable, and everything I could have hoped for. The location was also perfect, making it easy to enjoy everything around the area.
I honestly loved everything about this hotel and wouldn’t change a thing. I would definitely come back and recommend it 100% to anyone looking for an unforgettable stay. Thank you for making my first solo adventure so memorable!
Read More
Bradley
with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Everything was exceptional. Clean, quiet and friendly! Very tropical almost like staying in a tree house. However it is seaweed season and the ocean was unusable because it was excessive and had an odor. The food was delicious as were the drinks. The area has many high end restaurants with entertainment. However the taxi's were expensive for a very short ride. By the way the hotel does not have televisions but in reality it wasn't missed. The option of showering outside privately in your room was amazing. Overall a lovely hotel.
Read More
Leonela Lopez
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
We absolutely loved our stay at Hotel Ma’Xanab!! We came for our honeymoon & the staff was incredibly attentive & always willing to answer any questions we had. The breakfast was free & just exquisite. This hotel is walking distance to the beach & nearby shops.
Special shoutout to Alejandra (front desk) and Jose from the restaurant!
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Saba
Family
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The rooms were clean and beautiful, the design was very Zen and comfortable, everything we needed was there and the staff were ready to help at a moments notice, the food was incredible, with so many options, and service so fast, the beach and sand was awesome although we were there in the seaweed season, the heated plunge pool in our balcony was wonderful, and the location was perfect
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Jesus
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Great stay. Staff are very friendly and helpful.
Alison
with Friends
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
This is a magical property staffed by the kindest and most attentive people. This was our 3rd stay and it continues to be as good, if not better than when it opened around 2019.
Gina
with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Breakfast included it was delicious!! Fresh food! Staff was phenomenal!! We had our breakfast in our room most of the days because we had the most beautiful balcony. The staff made everything easy! Room was clean and beautiful! Felt like a bungalow! Right on the beach!!
Dong
with Partner
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
This is the second time we are here. I love the the building style, feels like very natural and sleep in the trees. Access to the beach is nice, it is great to enjoy some night breeze by the beach. The breakfast is delicious!
Diana
Family
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
From the time that we booked our trip, the hotel staff were just incredible. They reached out and prepped for our stay. We were celebrating a birthday and they had a chilled bottle of wine ready and waiting in the room. The hotel is just what the doctor ordered. Small quaint extremely clean and quiet for almost relaxation. The pool was perfect, breakfast made fresh everyday. Jose was an absolute delight. At the front desk Alex and David were the best resources anyone could ask for. They knew all the right spots for dinner with perfect recommendations on drivers and all. I will definitely be back.
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Robert
10.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Jose, who helped us at breakfast was amazing. The quality of both dinner and breakfast was off the charts delicious. Everyone there was first class and so helpfull. Our room was unique and spectacular.
Sian Lesley
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Amazing food and helpful, friendly staff.
Nic
10.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
Fantastic location, friendly and helpful staff
Laura
with Partner
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
The staff was always available and extremely prompt. The resort was very clean, food delicious and beautiful landscaping. Very peaceful.
Myriam
with Partner
8.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
Excellent service, great grounds, beautiful beach and food is phenomenal. Rooms are spacious but beware mosquitoes. Our room had constant mosquitos in it, if your type to get bitten, bring deet. My husband and I got eaten up. If you’re sensitive to noise, bring earplugs, you hear birds very loudly starting 6am.
Erin
with Partner
2.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
Rude, disrespectful and inconsiderate management. Splurged 6K for the week for the room with the private “pool” which after being in it for 30 minutes, dyed my swimsuit a gross green yellow color that did not come out despite washing it.
The manager told me it wasn’t their fault (even though they knew this happened before, and didn’t warn me) and refused to compensate me $175 for the bikini. They never showed any consideration whatsoever, and basically just told me I was wrong. No apologies, no accountability. I was shocked at how rude I was treated, quite frankly.
I never expected a hotel this expensive to have such rude staff and absolutely zero customer service skills. The price does not match the experience.
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Kris
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
I had a very pleasant experience at Ma’xanab. The staff was super friendly and helpful. Service was definitely impeccable. Great food and drinks all around. The rooms were cleaned 2 times a day. Very relaxing experience and would definitely recommend.
Said
Leisure with Friends
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Room was very nice spa like. Clean staff were very helpful and left snacks in the room daily. Bathroom walked out into a private outdoor space with a hammock and extra outdoor shower
Timothy
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
The location is very convenient for restaurants and shopping, the restaurant at the Ma’Xanab is excellent as well! The beach and atmosphere of the hotel are one of a kind! The rooms are just perfect with a warm private pool and a great bed and shower, our view of the sunrise over the sea was beautiful! The staff one and all love them! Timothy and Kim Tufts!
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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