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Hotel Ma'xanab
Hotels
9.8
/10
Exceptional
393 reviews
What Guests Say About Their Stay
Laura
10.0
/ 10
The staff was always available and extremely prompt. The resort was very clean, food delicious and beautiful landscaping. Very peaceful.
Kris
10.0
/ 10
I had a very pleasant experience at Ma’xanab. The staff was super friendly and helpful. Service was definitely impeccable. Great food and drinks all around. The rooms were cleaned 2 times a day. Very relaxing experience and would definitely recommend.
Said
10.0
/ 10
Room was very nice spa like. Clean staff were very helpful and left snacks in the room daily. Bathroom walked out into a private outdoor space with a hammock and extra outdoor shower
In the Area
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Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, Estado de Quintana Roo, Mexico, 77760
Main Facilities
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Swimming Pool
Parking
WiFi
Available Room Types in Hotel Ma'xanab
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What's around Hotel Ma'xanab
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, Estado de Quintana Roo, Mexico, 77760
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Discover More About Hotel Ma'xanab
General
In Tulum (Zona Hotelera)
Location
Located in Tulum (Zona Hotelera), Hotel Ma'xanab is steps from Tulum Beach and a 3-minute drive from Tulum National Park. This beach hotel is 5.5 mi (8.9 km) from Tulum Mayan Ruins and 3.2 mi (5.2 km) from Playa Paraiso.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Tulum Beach - 0.1 km / 0.1 mi
Ven a la Luz Sculpture - 1.3 km / 0.8 mi
SFER IK - 2.1 km / 1.3 mi
Jaguar Park - 2.7 km / 1.7 mi
Tulum National Park - 2.9 km / 1.8 mi
Acceso al Parque Jaguar - 3 km / 1.8 mi
Jaguar Viewpoint Tulum - 3 km / 1.8 mi
Sian Ka'an Biosphere Reserve - 4.1 km / 2.5 mi
Las Palmas Public Beach - 4.4 km / 2.7 mi
Hunab Lifestyle Center - 4.9 km / 3.1 mi
Playa Paraiso - 5.2 km / 3.2 mi
Holistika Art Walk - 6.8 km / 4.3 mi
Playa Akun - 7.2 km / 4.5 mi
Dos Aguas Park - 7.4 km / 4.6 mi
Hospital de Tulum - 7.7 km / 4.8 mi
The nearest airports are:
Tulum Intl. Airport (TQO) - 45.1 km / 28 mi
Cancun Intl. Airport (CUN) - 123.3 km / 76.6 mi
Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Business Facilities
Featured amenities include multilingual staff and a safe deposit box at the front desk. Free self parking is available onsite.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar. A complimentary cooked-to-order breakfast is served daily from 8:00 AM to 11:00 AM.
Rooms
Make yourself at home in one of the 16 individually decorated guestrooms, featuring MP3 docking stations and free minibar items. Your memory foam bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
All facilities in Hotel Ma'xanab
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Common Space
Things to Do
- Romantic proposal packages
- Beach umbrella
- Outdoor pool
- Garden
- Spa
- Beach towel
- Picnic area
- Beach sun loungers
- Pool sun loungers
General
- Parking
- Terrace
Public Facilities
- Smoke-free area
- Safety deposit box
Hotel Services
- Multilingual staff
- Concierge
Transportation
- Limited parking
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hotel Ma'xanab
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 02:00
Check-out:
Before 12:00
Pets
Service Animals Not Allowed
Additional Policy
Professional property host/manager, No cribs (infant beds) available, Minimum guest age is 18, No rollaway/extra beds available, Caters to adults only, Essential workers only - NO, Guest will receive an email before arrival 24 hours, Guests will receive an email with special check-in instructions, No elevators
General Information
Popular Facilities | Swimming Pool, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - 02:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Ma'xanab | 16 |
Another facilities in Hotel Ma'xanab | Romantic proposal packages, Beach umbrella, Outdoor pool, Garden, Spa |
Frequently asked question in Hotel Ma'xanab
What are available facilities at Hotel Ma'xanab?
There are top facilites at Hotel Ma'xanab such as Swimming Pool, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Ma'xanab?
The standard check-in time at Hotel Ma'xanab is starting from 15:00 - 02:00 while the latest check-out time is at Before 12:00
Does Hotel Ma'xanab provide breakfast?
Yes, Hotel Ma'xanab provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Ma'xanab
Hotel Ma'xanab has a 4.0-star rating.
How many rooms are available at Hotel Ma'xanab
Hotel Ma'xanab has 16.
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More Reviews from Other Guests in Hotel Ma'xanab
Overall Ratings & Reviews Hotel Ma'xanab
Other sources (393)
9.8
Exceptional
From 393 reviews
Cleanliness
9.8
Room Comfort
9.8
Service and Facilites
10.0
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Traveler Reviews Hotel Ma'xanab
Number of reviews per page
20
40
Top reviews
Nic
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Fantastic location, friendly and helpful staff
Laura
with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The staff was always available and extremely prompt. The resort was very clean, food delicious and beautiful landscaping. Very peaceful.
Myriam
with Partner
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Excellent service, great grounds, beautiful beach and food is phenomenal. Rooms are spacious but beware mosquitoes. Our room had constant mosquitos in it, if your type to get bitten, bring deet. My husband and I got eaten up. If you’re sensitive to noise, bring earplugs, you hear birds very loudly starting 6am.
Erin
with Partner
2.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Rude, disrespectful and inconsiderate management. Splurged 6K for the week for the room with the private “pool” which after being in it for 30 minutes, dyed my swimsuit a gross green yellow color that did not come out despite washing it.
The manager told me it wasn’t their fault (even though they knew this happened before, and didn’t warn me) and refused to compensate me $175 for the bikini. They never showed any consideration whatsoever, and basically just told me I was wrong. No apologies, no accountability. I was shocked at how rude I was treated, quite frankly.
I never expected a hotel this expensive to have such rude staff and absolutely zero customer service skills. The price does not match the experience.
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Kris
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
I had a very pleasant experience at Ma’xanab. The staff was super friendly and helpful. Service was definitely impeccable. Great food and drinks all around. The rooms were cleaned 2 times a day. Very relaxing experience and would definitely recommend.
Said
Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Room was very nice spa like. Clean staff were very helpful and left snacks in the room daily. Bathroom walked out into a private outdoor space with a hammock and extra outdoor shower
Timothy
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The location is very convenient for restaurants and shopping, the restaurant at the Ma’Xanab is excellent as well! The beach and atmosphere of the hotel are one of a kind! The rooms are just perfect with a warm private pool and a great bed and shower, our view of the sunrise over the sea was beautiful! The staff one and all love them! Timothy and Kim Tufts!
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Daniella
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The staff was excellent
Stephen
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The staff was amazing and so attentive! The breakfast was gourmet and the French toast was the best I’ve ever had! We loved our stay so much!
Matthew
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
This place was amazing! The staff are next level (Milo, Jose, Mario, Luis and Leo) knew our names and likes and dislikes within hours. The food and drinks were also amazing. I’d come back in a heartbeat!
Richard
with Partner
10.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Clean rooms Yes Clean Hotel Showers you are to die for Bed was perfect .In Tulum, this beachfront hotel stands out for its beauty. While there are many impressive hotels along this beach, the exceptional staff at this particular hotel have made our stay the best we've had in a long time, outshining our experiences at numerous hotels globally. Special recognition is due to Jose, Milo, Leonardo, and Mario, whose dedication and kindness have elevated this hotel to a luxurious oasis, with their warm hearts being the ultimate luxury. The genuine connections they fostered with us, sharing laughter and stories, as well as discussing our families, have made this vacation truly special. The exemplary service provided by these staff members has earned this hotel a reputation as a true gem in Tulum; accolades are well-deserved. These guys deserve a big bonus or at the very least a giant thank you for their services.
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David
Leisure with Partner
4.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The room was musty. The service from the waiters was the best part of our stay. We ended up going to Akumal to a beach club there. The smell of the seaweed made it impossible to stay around long. Of course, this is no fault to the hotel. Just something to know.
It appears this probably used to be a nice place to stay. But, they are not a above a two star establishement. We have stayed in other places for the same cost in the Riveria Maya. They had many more amenities and were much cleaner than this place. We usually ate breakfast and left for the day.
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Deborah
6.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The beach was very bad tons of seaweed and very smelly. The breakfast was great.
Kishan
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
It was a wonderful experience and our stay here was amazing. Everyone here was wonderful. We had a great time and people at Ma’xanab were amazing and made us feel at home. We are definitely coming back and staying at the Ma’xanab.
Joshua
with Partner
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Loved this place will definitely be coming back. Staff is super nice and friendly
JAEWON
Leisure with Friends
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
nothing
Eryka
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
The loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to offer assistance planning our trip. They helped us book transportation, excisions, and massages. We felt most comfortable booking through the hotel to ensure quality and safety, they won’t lead you astray. The restaurant staff were friendly and the food was some of the best we had in Tulum. Fresh fruit and delicious breakfast was included every day. They also had bicycles for us to use, which allowed us to visit the Parque del Jaguar, town, and various restaurants. The bikes were free of charge and made everything much more accessible. We loved every moment and would recommend to any couple looking for a romantic getaway. Thank you Fabiola, Valeria, and Jose or making our vacation so wonderful!
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Nicholas
Leisure with Partner
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Everyone was amazing! We will definitely be back. Armando, Hermando, Paulina and Luiz were the best.
MARIA DEJESUS
Leisure with Friends
10.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
This is a boutique hotel with only 16 rooms. You have attention and the staff gets to know you quickly. They have exceptional service and the rooms are extremely comfortable.
Martin
Leisure
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Would definitely recommend!
Number of reviews per page
20
40
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