Lovely

Staff were not knowledgeable about their own services. Room was clean but bed was not a king size as advertised. It was a queen at best. All we could hear all noght were the aircon units outaide the window that was closes. Bed was awful. Bouncy and not secure so when you sat on the bed it rolled away from you..

Lovely room, good selection in minibar Clean and such a comfortable bed. Great breakfast selection

Room was bitterly cold and I mean cold. Called reception it didn’t get resolved.

Wonderful hotel

Stayed in a double room, quite small. But everything you need. Spotlessly clean. The whole hotel is spotlessly clean. Every member of staff was courteous and friendly. Had drinks in the bar, not overly priced. Breakfast was really good, quality produce & plenty of selection. A very minor point, the tables are quite close to each other, so felt a bit squashed. Overall an excellent stay, the decor is amazing. Staff really friendly & helpful. Highly recommended

Really nice, helpful staff on booking in. Room was clean and spacious, bathroom is huge! Enjoyed our two night stay, close to the centre so you need to find parking nearby.

Amazing hotel, rooms very quiet and centraly located

Nice hotel, spotless and staff nice

Excellent hotel and the staff were fantastic. I will definitely stay there again when I’m back in Birmingham.

Great location,

I think we got a cheeky little upgrade because the room was huge! Spotless, the soaps and things smelt gorgeous. Beautiful little touches in the room too. Staff so friendly and courteous, can’t do enough to help. Breakfast was delicious and plentiful. Would love to stay again.

Lovely hotel. Clean and beautiful rooms and the breakfast was outstanding. One of our favorite hotel stays while in the UK

Yes

The room was HUGE! The shower has great water pressure and lovely smelling products. The staff were lovely, the bar was gorgeous and the bar tender kind and helpful. The menu for breakfast was extensive and delicious and the smoothies were an added bonus!!!! Would recommend highly and absolutely stay there again!

Staff courtious,rooms clean.

Stunning hotel. Beautiful clean, modern rooms. best of all... Exceptional staff. Thank you

Lovely heritage 5 star building let down by indifferent facilities. Specifically a large bedroom became tiny because it was over stuffed with furniture. The bedside table had a radio on ith that was as large as the table. Buffert breakfast was a mean spread of poor quality produce. Cooked breakfast was marginally better. Simple adgustments would make it a much better experience.

Great hotel, amazing staff, breakfast was lovely and the location is just perfect

Everything is a good standard