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If you want a comfortable stay in Ushuaia, absolutely avoid this hotel. On the very first day, the hair dryer was broken. When I turned it on, it started to smell like burning smoke, which was honestly frightening. I reported it and was told they would bring a new one the next day. That didn’t help at all, since my hair was already soaking wet. I had no choice but to go to bed without drying it. The next day, when I returned to the hotel around 4:00 PM, I was told that my key card didn’t work and I couldn’t enter my room. I contacted the staff, and they said they would unlock the door remotely and asked me to wait. I waited, but the door never opened. When I contacted them again, they said someone would bring a key and told me to wait again. About 30 minutes later, the key finally arrived. Not being able to enter your own room when you want to is incredibly inconvenient, and to make things worse, there wasn’t even a single apology. When I tried to express my frustration, I was ignored and instead asked what time I would be checking out. Finally, although there is a stove in the room, it doesn’t work properly. Technically, you can light it using a lighter, but the flame goes out the moment you release the ignition button, so you have to keep holding it down the entire time. No one would want to use a stove like that. Overall, I do not recommend this hotel at all.

スタッフの対応が丁寧、しっかりはっきりしている

ロビーでの水とコーヒーがいつでも頂けるとても有難い。後ツアー予約に日系人がいてとても良かった。近くのホテルで安くスパマッサージができる

このホテルチェクインが上ホテルするのを除き最高。部屋広く清潔で展望きく。又来たら利用したい。チェクイン番地とホテル名前入れるべき。近くホテルで聞いて行った

Cocina equipada. Muy buena vista a la ciudad y las montañas detrás. Excelente desayuno, y la ubicación perfecta

This is a good and ideal place to stay when in Ushuaia. The only problem is check in process is at a different location. Slight inconvenience in my opinion.

For breakfast: the kitchenware is just fine. For dinner: the kitchenware is insufficient; only one pan and a fryingpan. The shower is great and the view from 3B is excellent. The bed is comfy. Last night we had a lot of wind and the window was blown open twice.

Good location with either view of glacier or beagle channel. Walking distance to most restaurants and shuttles to trails.

We had a brilliant stay at La vela. Everything was great: easy check in, huge apartment which was clean and comfy with everything you need, great location close to buses and town. We would recommend for anyone looking for somewhere to stay, we wish we had longer!

The staff who checked us in were courteous, but my key stopped working after just one night of my stay (I booked two nights). The associate who was supposed to help me, Agustin, was very unprofessional and rude. I waited for someone to come fix the lock, but no one ever showed. I was able to finally get in the second time he sent a code to my friend (as my phone’s battery had died). But once I reached out to express my frustration with this, he was rude and belligerent. He would not stop messaging me. He never apologized, never tried to help. Also the check in and breakfast are at a different building that is a full block away - it feels untruthful to post pictures from there as that is not where we were staying. I will admit that there was a nice view from the room however. But all in all, I was not impressed and would not recommend this hotel.

Localização fantástica! Apartamento espaçoso.

Clean and lay out of room well planned out.

While the property does mention that the pickup of the keys is at another hotel, they fail to mention that it is up a steep hill, in a not-so ideal location, and this can be unpleasant for travellers with more than one piece of luggage. They refuse to help you carry your luggage to the key pick up location.

Nice apartments, very comfortable! I will say that key collection could be smoother but it’s manageable

It was a beautiful place- comfortable beds- great views!! Thank goodness our airport uber stopped at the main office to get the key and waited for us- cause it was a bit of drive to then get to the La Vela. But definitely worth it!! Would definitely stay there again!

Modern and very clean - without any fragrances like many of the other hotels. Room is like a small apartment w/ lots of area to relax. Small kitchenette for cooking if needed. Overall very good value. I was alone and felt safe. Very cute coffee shop next door that serves eggs, sandwiches and pastries. The only real down side is the check-in is on another street, so is the breakfast... Not convenient if your carrying lots of luggage. I would definitely recommend this hotel.

El lugar muy céntrico y cómodo me volvería a hospedar aquí !

La Vela is a great place. Very clean and modern However its a real problem when you have to drag your luggage from check-in to the actual property. Also you have to to other buiiding for breakfast. Again if you have luggage your shlepping your luggage up and down concrete steps and sidewalks that

We stayed 3 nights at LA VELA in Room 3B. This picture shown on the website is NOT of La Vela but rather it is the lobby of the Alto Aldino hotel around the corner (this is where you check-in and check-out, and where you have breakfast if you have paid for this option). Our room was like an apartment with a large bed, living room, full kitchen with all utensils & dishes etc. The bathroom was very small (zero counter space for toiletries) but functional and clean. The view from this room was fantastic and looked out to the harbour with water views. The room had good A/C, wifi, in-room safe, and an elevator. Getting from the Alto Andino to the La Vela is very inconvenient with a steep hill upward (it was hell dragging our luggage when we checked-in). To get to breakfast every morning, we discovered the staircase (bright yellow, if you turned right as you exit the La Vela) and we used this daily. There are lots of stairs and this could be problematic if you are older or have mobility issues - in that case please stay at the Alto Andino. The breakfast on the top floor of the Alto Andino was very crowded, with decent hot/cold options and a beautiful seating area with a terrace view (great spot for photos). This town is generally super hilly so be prepared to walk up and down steep hills. Once you get down to the main harbour area, then it is flat. Lots to see and a myriad of restaurants. TIP: Remember to get to the Tourist Center and get your passport stamped.

The space was very nice and clean! Had a good location.