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Friendly and efficient check-in; excellent room- recommended

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Helpfl,clean,comfortable.

The bed was uncomfortable, the doona barely covered the bed. The noise from the apartment above was terrible

We arrived at 5:50pm on a Sunday, having contacted reception by phone, because reception closes at 6:00pm on a Sunday. In our room: 1. There was only half a roll of toilet paper and because it was after 6pm, reception was closed; 2. The room lighting was inadequate. It was very dark, particularly (but not only) over the kitchenette area; 3. When we arrived, the room was very cold. After a while the heating worked, but why couldn’t this have been turned on after we rang? 4. The bathroom had no heating at all. On the positive side: 1. We had requested a fragrance free room, and this was provided; 2. Location was very good; 3. Room was a good size; 4. Power points well located; 5. Housekeeping staff were helpful and friendly; 6. There were biscuits with tea & coffee…thanks; 7. Undercover parking very good.

Restaurant was not open, that would be the only negative.

Exactly what we needed. Comfy bed. Friendly staff. Easy check in and check out.

Excellent staff, very comfortable room, and a lovely room service meal for dinner. Beds are also very comfortable, and a huge plus point. Highly recommend this motel, and will definitely stay there again!

Loved that we could do our laundry - free! Also, everything was above expected standards; it’s reassuring that all the things a traveller needs is provided. We also ate in the bistro and found it good value and the food excellent - well done to the kitchen team there. Also appreciated the friendly helpful staff.

Good family room Beds were perfect

All clean room, great bar and restaurant. Check-in experience was poor as the staff member didn’t acknowledge me and was to busy on the phone to another staff member so I was left waiting for 5 minutes.

From the moment I walked into The Best Western Hovell Tree Inn...to the moment I left, everything was wonderful! A quiet and most enjoyable overnight stay here...thank you! 🙂 Room was exceptionally clean, comfortable and quiet...something I had requested and happily fulfilled! All staff there were friendly, courteous and ever so obliging...thank you! Food in the bistro/bar was very enjoyable, although very slow. Bar staff friendly and very obliging too! 🙂 I highly recommend staying here and I thank all the staff for their friendly and helpful demeanour. 🙏

Great place to stay

Great location. Clean and peaceful. Would stay again

Safe parking, spacious modern room and gym & Jacuzzi was a plus. And a close proximity of a river walk.

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Dining menu basic but well done. Bed very soft and uncomfortable for me but could suit others

Surprised/a bit taken back that our room was not fully serviced once during our 5 night stay (Thursday prior to Easter with checkout on Easter Tuesday). On arrival, information in room advised no service on Sundays or public holidays, which was not advised when booking online. Despite this I still expected the room to be fully serviced on the Saturday, which as far as I know is not a Public Holiday. NB there was no reduction in the nightly rate or additional amenity offered to compensate for this lack of service. Despite this we would stay again, but be mindful of the above. Rooms are spacious and very well appointed.

We have stayed in this hotel on numerous occasions. We were informed that the hotel had new owners. The restaurant used to be very good but is now very average.

Receptionist at check in was rude