レイクス リゾート

Room needed dusting, floor mopped. No soap holder in shower. Glass TV table missing leg

Big room bat beds not comfortable Clean room

Family of 9 stayed for a funeral, rooms were clean and well equipped with great sized garden for us all to catch up overlooking the lake.

Amenities

The original room we were offered was not great at all. Holes in the walls, wobbly bed, curtains broken, screen door ripped. Management was accomodating right away and showed us different rooms to choose from to move to so that was lovely of them. Not enough cooking supplies offered for such a big family room we were given. Pool was long yet very narrow and was not cleaned and maintained the best however kids enjoyed it still. View overlooking the lake was beautiful and had option of table and chairs to look out but no shade and no option for a BBQ which would have been ideal to offer. With a few set backs we still had a good time.

They charged us prices comparable to a five-star hotel, yet the amenities were well below the standard of even a basic motel. The facilities appeared worn and poorly maintained, as if they had been collected from the street. The photos advertised online were misleading and did not reflect the actual condition of the property. Additionally, despite being marketed as a waterfront room, our room had no waterfront view at all.

Terrible service. We had no towels and they allowed a massive party to occur, lasting past midnight. The entire hotel was kept up.

The room was in poor condition and not worth the price. The shower was leaking, and the water pressure was very low.”

Had to ring x 2 to get staff assistance. Place is old and badly designed and needing repairs. Parking was a pain.

The place look like it hadn’t been dusted in a very long time. The air-conditioner in the bedroom didn’t work. The bedsides were extremely dirty and covered in dust. The blinds and curtains to the place were in a very poor condition. The milk provided for the tea and coffee was frozen. The people Next Door were having a major domestic at about 11 o’clock at night which was entertaining.

Staff were friendly and helpful

Our apartment was huge, with views of the water from 2-sides; and the beds were very comfortable but the lounge furniture was old and dated; the walls were scratched and chipped with door handles having been put through the walls in most rooms. Although we loved having so much space to ourselves, and a choice of big city-type businesses to go to, the road was incredibly busy - it was difficult to get into and out of the apartment car park, and we didn’t enjoy being woken up at 6am by the heavy traffic. Not a problem if you’re a worker - but we were on holidays. So, it’s a great place for workers but I’d suggest holiday-makers look somewhere quieter in the area instead - maybe Budgewoi, Norah Head?

This is in no way a resort. The pool was not clean, nor the spa. There were no pool towels to use. There was only one fork in the kitchen making dining difficult. We had no view and the room smelt musty. There were old vegetables in the freezer and to top it all off there is a sign stating that if you dont remove your own rubbish and wash up there would be an additional $100 charge. We would never stay there again .

Facilities were dirty, electrical wires hanging from the wall, everything just holding together or broken. Facilities were not as advertised. Only seen the staff member once on arrival where it seemed like we were inconveniencing him by turning up to check in. Had to park on the street as no parks left for our car. Advertised spa, sauna. Not working when we were there. Overall would absolutely not recommend one bit.

The property needs a good makeover

Very old and unpleasant rooms. Could not utilise the property as booked.

Was good affordability accom. It was a windy night and being up on the top floor was very loud and we found it hard to sleep.

It’s a place to sleep. There was a domestic incident around 10PM and there was no staff around to call police. Another guest had to call the police and we were all barricaded in our rooms. Would I come back? No

Not what they make it out to be dirty mould in shower ask for refund from owner and Expedia

This motel was clean, only shampoo was available You are also required to wash up all dishes and take rubbish downstairs to the outside bins or you could incur a $100 fee I feel like if I was staying multiple nights this would be ok, however only staying for one night I feel this isn’t reasonable However the bed was very comfortable