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We were looking forward to a real resort style stay. Staff were amazing and location was superb. We had a few issues with the shower, and Oaks admitted that it was a renovation defect with water seeping out to the whole bathroom. As mature guests, we were placed on the second floor with no lifts, which proved a bit taxing on the legs. The bellboys were supportive to help with the baggage. Not sure how they list 3 restaurants, when it is really one, servicing breakfast 7-9.30, poolside 12-3 and dinner 6-8.30 The pool is a reasonable size but there are far fewer chairs than needed (this was off-peak season), I would hate to see what it is like in the peak season. Overall, not a bad stay, but certainly lower than expected.

One night stay. Had everything I needed and more. Great pool, pool bar and restaurant. Excellent staff.

Room was spacious and clean, staffs are all very welcoming. The buffet breakfast is a highlight.

My adult daughter and I loved our stay. The pool area is great with a swim up bar and good food options. Included breakfast was a great start to the day. Staff are very welcoming and attentive. Shuttle service into town was fantastic. We will definetly be back!

Rooms clean, very friendly staff and welcoming

N/A - Staff ( Rhiana) at the front desk was excellent in her service.

Staff all lovely, pool fabulous

Hotel.com missold my booking as I booked a poolside 1 bedroom apartment but got a 1 bedroom apartment with a garden view so far out we were nearly next plot. The wall outside the sitting area was covered in mould and filth with a small tree growing . There was no connector to charge a mobile, the bedroom carpet was heavily stained, and a 70s style bath with jets which my husband couldn’t use at all and nearly tripped me getting in and out as we both have arthritis. The shower was over the bath, no slip mat and dangerous to elderly. The cooking top was dark glass and you couldn’t see how to use the controls except with a torch. The bed was exceptionally comfortable. The bedroom fan was either tornado mode or barely moving. Reception gave us a connector on our second day, but only contacted us on our third to be lately offered another apartment with only one night left? They confirmed Hotel.com booked us a garden apartment and not a poolside apartment. As we hadn’t booked a breakfast a charge of $30 was made instead of $25. The breakfast buffet was very average and the fresh fruit was abysmal, slices of various melon and pineapple. The staff were very welcoming and advised to book avoiding the $5 surcharge. If you wanted just coffee or tea it was still the $30 charge.

Most accommodating looking forward to noir next stay

The room and pool were very large and spacious. The staff at the front desk were amazing! I could not say the same for the evening restaurant, the staff were aloft, inattentive and not overly keen to be there. The food was average so we chose to go into Port. Our week stay was wonderful

Nice apartment with everything we needed. Good pool for the kids to play in. Restaurant was ok but good value. Pool needs more pool towels as they run out quick

The room has a really musty moody smell. Ants on the bedroom floor. Other than that the pool was awesome, not enough facilities for kids

A good overall property, the rooms are quite noisey and you can hear everyone around you. The restaurant don’t have a lot to offer but it is the perfect location neat and clean.

The room was lovely clean and had everything we needed.

Nice quiet resort as it was away from the main area but still close enough to access easily.

The setting was lovely - the room was private and lovely outlook - short drive to Port Douglas central Lovely staff

We got upgraded as our hotel room the aircon was leaking to a small suite . Comfortable clean and nice pool area . Surrounding areas were lush and very relaxing

Room was clean and towels were changed daily. Reception staff helpful and pleasant Bar and restaurant staff weren’t so helpful, very limited wine choices Pool was clean and warm

All way a great place to stay

Staff were excellent. Bed was far too soft. Carpet area in bedroom not clean as evidenced by dirt on soles of feet and socks after walking in area.