Oaks Port Douglas Resort

It was very adequate for my visit

I stayed here for one night for work, having stayed in other oaks resorts, I thought I would be comfortable and refreshed for work. I know the hotel is in port Douglas so you can expect some insects but my room genuinely looked like it hadn’t been cleaned in weeks. They put me in a room on the side of the property that clearly hadn’t been refurbished. There were spiders and cobwebs in every corner of the room, an ant trap behind the kitchen sink, no draft blocker under the door so insects were just walking straight under the door (in a 4 star resort just put draft blocker tape under the front door). There were hundreds of ants eating dead Beatles on the kitchen floor but no ant spray or bug spray. But the final straw was there were ants in the BED!! For hours I just kept finding ants crawling on me in bed so I finally moved furniture around and right behind the bedside table was a hole in the wall with hundreds of ants just crawling the wall. I called reception and they had to move me at 12:30 in the morning, the middle of the night before I had work at 7 the next morning! The next room was one of the refurbished rooms so it was better, it had been cleaned in the last month. But yet again ants in the bed… same exact problem. Ants just crawling through the wall onto the bed. I stay in hotels for work all over QLD and NSW every week and this was one of the worse stays I’ve had. I’ve stayed in safari tents and camp sites that were cleaner and more comfortable.

Very relaxing

Decent resort, fairly basic rooms but clean and comfy.

I was upgraded to an apartment which was so spacious and comfortable. Only drawback was that wifi did not work anywhere in the complex, which is unusual. There was also a very loud smoke alarm at 12.30am that would have woke up everybody. I was informed a fire in a microwave in a room triggered it. But did it have to sound in the entire complex? Quite a shock! Luckily I got back to sleep.

Always a great place to stay with the family.

The room and facilities were excellent and the staff were helpful and friendly and Ginny was excellent and helpfull with my request access to all facilities easy

We had a nice stay at Oaks, the hotel does need some tlc though, and I don't mean the award winning female singing group.

We were really disappointed that the pool bar etc was not open on xmas day - this was not mentioned at the time of booking, as well as we wanted to book in for the xmas day lunch but were advised a day or 2 beforehand that it was fully booked out....only offering pizzas on xmas day was really poor form. We ended up having to go to another resort for xmas day dinner and spend our money there.

Loved the lemon pepper barramundi and the sorbet

Beautiful property. Great Pool

A burst water pipe caused water to the entire resort to be turned off for over 6 hours in the afternoon and evening. Communication updates with us regarding this issue could have been better.

The property could be 5/5, however the rooms require maintenance and better cleaning. One of our internal sliding door handles was non-existent and often got stuck on the tracks. Our shower had mould, rust and a build up of dust on the windowsill. All counter and table tops had some type of spills on them that weren’t cleaned properly. Our fridge had spills throughout and some had even leaked and dried onto the floor. In saying that, The staff are all really friendly. The facilities (mainly the pool) are great and it is close enough to everything in Port Douglas. Everything else (apart from our actual room) was great.

I loved the water lilies in the pond. They made my day every day looking at the gardens.

Modern, clean, comfortable and affordable. Family friendly resort with great facilities.

Accommodation was.great. pool.was fantastic.relax. will.definatley return

The massive pool was lovely as was the breakfast buffet. There are no lifts but staff are happy to bring your luggage upstairs for you. Beautiful place to stay.

Wondero

Great

Dining options are sad. Would of been so much better if different variety of food options.