ペッパーズ ギャラリー ホテル キャンベラ

お風呂が好きでせっかくバスタブありの部屋にしていたのに1泊目も次の朝もバスタブの掃除をしてくれていませんでした（使用済みバスタオルの洗濯や、新たなセッティングのみ）。チップを置く際に、そこにバスタブをよく洗ってください、というメッセージを置くようにしてから洗ってもらえるようになりました。フロント、カフェなど全体的にスタッフがフレンドリーで感じがいいのですが、そこが少し残念でした

キャンベラ空港からタクシーで10分、シティセンターへも徒歩や自転車で行ける便利なホテルでした。 ホテルの方の対応も良く、気遣いが行き届いていました。施設も清潔で、過ごしやすかったです。

洗面所が寒い上にシャワーのお湯がだんだんぬるくなる。 エレベータはあるが階段を使用しないとたどり着けない部屋がある。

とても広く、景色もいい部屋でした。 備品もかなり充実していて食材と調味料があれば調理可能です。 IHがやや使いづらかった、というくらいで、満足でした。

便利で大学に近い。部屋がきれいで静かだ。ベッドが心地よい。ただドアを開ける時、反応が遅くて、時間かかった。

ロケーションは街に近く（大学にも近い）、便利な場所でした。 ただ、川を隔てた首都（官庁街）の方にはやや距離がありました。 バス乗り場を見つければ特に困ったことはありませんが。 部屋はきれいで良かったです。久しぶりに自動課金型のミニバーがありました。言えば私物を入れるのに使わせてくれますが。

Paid for a roll away bed for one family member and it was awful, uncomfortable and lumpy. Asked for it to be exchanged and was given an even worse one instead. When I spoke to the concierge, she said they fully booked and couldn’t do anything about it. There was a large, visible gap in the bathroom door, affording compromised privacy. The poor shower design meant that water saturated the entire bathroom when the shower was used. The room’s fridge leaked onto the carpet which was unpleasant. Thoroughly disappointing experience.

Unfortunately wasn’t notified about the current renovations happening at the hotel until after booking. Not having a restaurant onsite was a shame, especially while traveling with young children. Bed was comfortable but the room was a bit tired and the upholstered bed head was peeling off. Didn’t seem to have many powerpoints in convenient places either. Reception staff were friendly but overall, the hotel is not up to the usual Peppers standard.

Great position, short walk to city centre and restaurants. Secure parking is expensive. A bit difficult finding check-in due to renovations. Room was comfortable, but the bed could have been better - tended to roll in to the centre. Overall though, very convenient and comfortable.

Quiet , clean and friendly staff . Didn’t have housekeeping during my stay so would have appreciated a way to swap towels by putting them in a bag and getting a replacement set when needed . This is what they do in Japan . Also had to keep asking reception for my tea bags . Again a way to do this with a replenishment set each day would be helpful . Lots of construction in area due to light rail extension meant alot of roads and paths were shut which was annoying at times cos you had to keep figuring out ways around it . Not the hotels fault but something to keep in my mind while light rail is being extended in the next year

Shower had mould on floor and walls unclean with marks. Television reception was bad enough to make it unwatchable, lucky I had a book. Would have liked to have been able to open a window.

Wonderful staff and very comfortable room

The bed was comfortable the room was clean and the staff were very helpful and friendly and welcoming

Nice location was a bit of a trek to find our way from the carpark to our room initially

Wotif was a problem here - it was far more expensive than the hotel and I kept getting spammed with emails.

The place is a very nice boutique hotel. Generally the comfort and decor were very good but: the restaurant was pretty average; my shower drain was blocked and literately did not drain so water flooded the bathroom - I raised it and was told it would be fixed that day and is wasn't so second day it also just flooded. they didn't seem to care; There is almost no sound proofing between the room and hallway so sleep was disturbed by neighbours going in an out of their rooms.

More attention to detail with cleaning in the bathroom especially would be good. Impossible to sleep with the A/C on as it was so loud. Several unsuccessful attempts to order room service food faied as it kept coming up with " on line ordering not available at this time " so I gave up.

Everything Canberra was walkable, from the New Parliament House to National Museum to Floriade, to the city precinct…excellent location. Staff were friendly, welcoming and helpful, the breakfast team, bright and welcoming in the morning… Overall a positive experience and will return

The staff in the hotel were extremely friendly, helpful and obliging. However, the hotel is very tired. Having room service only after 4 day stay, is ridiculous. Aircon not really working & windows painted shut. This is Peppers, not a youth hostel.

Strange hotel. Car parking is under a separate building requiring access through boom gates, then garage door, then out through 3 security doors and walk through a courtyard and another security door to enter Peppers. Parts of the hotel need refurb. Our headboard was synthetic leather which is crumbling after years of wear. Cleanliness in the restaurant not the best, a piece of cabooses spent 3 days on the floor and was still there when we left. Photo attached. No chef on our final day for breakfast but we did receive a refund after having to request same. Good location. Staff are very good. Will try other hotels next time.