โรงแรม Peppers Gallery Canberra

Shower had mould on floor and walls unclean with marks. Television reception was bad enough to make it unwatchable, lucky I had a book. Would have liked to have been able to open a window.

Wonderful staff and very comfortable room

The bed was comfortable the room was clean and the staff were very helpful and friendly and welcoming

Nice location was a bit of a trek to find our way from the carpark to our room initially

Wotif was a problem here - it was far more expensive than the hotel and I kept getting spammed with emails.

The place is a very nice boutique hotel. Generally the comfort and decor were very good but: the restaurant was pretty average; my shower drain was blocked and literately did not drain so water flooded the bathroom - I raised it and was told it would be fixed that day and is wasn't so second day it also just flooded. they didn't seem to care; There is almost no sound proofing between the room and hallway so sleep was disturbed by neighbours going in an out of their rooms.

More attention to detail with cleaning in the bathroom especially would be good. Impossible to sleep with the A/C on as it was so loud. Several unsuccessful attempts to order room service food faied as it kept coming up with " on line ordering not available at this time " so I gave up.

Everything Canberra was walkable, from the New Parliament House to National Museum to Floriade, to the city precinct…excellent location. Staff were friendly, welcoming and helpful, the breakfast team, bright and welcoming in the morning… Overall a positive experience and will return

The staff in the hotel were extremely friendly, helpful and obliging. However, the hotel is very tired. Having room service only after 4 day stay, is ridiculous. Aircon not really working & windows painted shut. This is Peppers, not a youth hostel.

Strange hotel. Car parking is under a separate building requiring access through boom gates, then garage door, then out through 3 security doors and walk through a courtyard and another security door to enter Peppers. Parts of the hotel need refurb. Our headboard was synthetic leather which is crumbling after years of wear. Cleanliness in the restaurant not the best, a piece of cabooses spent 3 days on the floor and was still there when we left. Photo attached. No chef on our final day for breakfast but we did receive a refund after having to request same. Good location. Staff are very good. Will try other hotels next time.

Had a comfortable 2 night stay to see Floriade. Good location - 20min walk to most main attractions. Room had a very nice north facing aspect overlooking the garden and street, which was quiet. Parking available but need to book in advance. Restaurant has a good menu, quality food and friendly service. The hotel needs a revamp - the carpet, wallpaper on the ceiling(?), bathroom, mattresses and furnishings are worn out. service on the front desk was friendly and attentive but our room was not refreshed. replacement coffee and cups asked for and left old dirty cups in the room. Would stay again if I wanted an average experience.

Poor housekeeping, late information on parking But staff were nice and friendly

The ground floor room immediately adjacent to a foorpath was a little too public for our liking. We stayed 2 nights and housekeeping knocked at 9.30am to make up the room, we agreed that it be done later but it wasn't despite informing the lady making up a nearby room as we left. Raising the matter at checkout we were told room make up was not included in our rate, not something I noticed at the time of booking and not supported by the door knocking episode. Overall good location for walking to floriade. Good food in house and next door at rebel rebel.

Staff were brilliant, location is class. Hotel was clean, comfortable and we'll definitely be back!

The bath

Very nice

I still don't understand how a hotel doesn't have parking. Entered the room and the is a large fake leather bedhead that should of been removed 12 months ago. Stained and warn curtains, not a good look.

The quality and selection of food in the restaurant has dropped off.

Walls were mould, bed head was literally shedding. Receptions staff gives no information and instructions about included breakfast. I had booked parking, then they tell us it’s not available. Then somehow parking becomes available.

Beautiful room and clean also. Very quiet and staff are lovely.