ザ オールド クレア バイ オード ホテルズ

Unfortunately we didn't dtay there because we made doublr booking but didn't reccognize it until the hotel staff contacted me the day after our chrck in date. They arranged us the refund for the remining days immidiately with kind support.

It is much better to have a sound resistant wall.

It is nice to stay there.

一階のレストランは味が良くて素晴らしかった。

近くにスーパー、飲食店が多く良かったです。スタッフもフレンドリーで丁寧に説明してくれました。部屋もおしゃれで、シャワーブース、トイレも清潔で使いやすかったです。

２週間泊まりました。個人的な不満は特にないですが、リノベーションのためかちょっと音が響きやすいようです。私が泊まった部屋のように道路近くの場合、酔っ払いの騒ぎや、スポーツカーの踏み込む音など、驚かされることもありました。 幸い私自身は３日ほどで慣れて、安くとってたこともあり何も言いませんでしたが、音に特別敏感な方は事前にリクエスト等された方がいいかも知れません。 お部屋はおしゃれかつ清潔で、特に水周りなど、少し潔癖な私も何の不快もなく過ごせました。 アメニティもとても良いもので、お気に入りです。 スタッフの方々は、何か聞けば気さくに対応してくれます。お店でお会計を間違えられたことを相談したら、コンシェルジェの方が電話してくれたのは助かりました。 駅からも近く、隣にはスーパーや薬局、ダイソー、お洋服屋さん、ご飯屋さんも入ったビルがあり便利です。 おしゃれなホテルを探している方には特にオススメなホテルです！！

I don’t know. I NEVER stayed because of a booking error they were UNWILLING to let me move booking without paying for another night. Speaking the the staff was like taking to an emotionless ai bot. The custom service was transactional at best. Dealing with Louis was like trying to invite human emotion from a broken vending machine. I booked late one evening and hotels.com glitched and reset search parameters so instead on Tuesday night it reset to that very night! No one would likely have booked the room for same night stay after 8pm. Yet they insisted because they couldn’t have rented the room they would rather loose me as a customer forever (I have stayed here before) then just admit that I didn’t even check in and won’t adjust booking. No call to find out if I was checking in even though they advertise 24 concierge. That would have cleared up the problem. Immediately and they would have won me over as a long term customer. Not even about the money. I travel for work. Spend 30k a year on hotels. It’s all about customer service. Sometimes taking a $400 hit to save the customer is worth it. Also I know people are leveraging ai but hiring humanoid robots to work your concierge would show more understanding for the situation. It’s not a value proposition. And hotels.com… you’re gonna loose out even more. I’ll just use bookings.com. I use them more anyway. Poor effort.

The gym is deteriorating with every visit

There was absolutely no staff Visibility to help with luggage we had to lug our own luggage to our rooms which is unheard of / previous owners had bell staff to take your luggage from the car - foyer areas are very run down - whole hotel needs a revamp as it’s looking very stayed - it is such a shame as we have been here many times under the old owners and loved it every time - this time we have been left wanting - even the rooftop bar was empty which tells you something - this used to ALwAyS be pumping …. Do better to stay competitive

Great run, great spot!

Fantastic location and very modern room. Only thing that was a little unnerving was that the all-glass shower stall is in the middle of the room and has no curtains or anyway to shield the view inside the shower from anyone in the room. May be awkward for couples sharing a room who are no comfortable being completely undressed in front of each other. There were also several times that there was no one at the front desk. But otherwise a very comfortable stay in a beautiful hotel.

Beautiful and clean

History of the room and building exposed by the Architecture features was wonderful but the hotel is starting to lose its lustre. Upkeep and maintenance are clearly not what they should be for a five-star hotel. Reception was impossible to contact before check-in.

Room was great, staff friendly, happy with our stay

櫃檯服務員親切，早餐好吃。唯入住時，有二隻蚊子，很困擾，打好久終於打到。

Great rooms, staff super helpful

Great stay at a lovely heritage hotel! Beautiful hotel in a great central area of the Sydney.

We love the charm & casual feeling of The Old Clare. Its easy to get to and there are so many restaurants nearby.

Nice room

Spent 5 nights. Roof top bar and downstairs bar were closed for private parties on more nights than they were open to hotel guests. I enjoyed the variety of restaurants down a mostly pedestrian path adjacent to the hotel. Central Station is only 5 blocks away.