더 올드 클레어 바이 오드 호텔스

오래된 호텔이라 그런지 곰팡이 냄새가 믾이 나서 힘들었음. 아무리 청소를 열심히 해주셔도 어쩔수 없는 냄새

Amazing location in sydeny Bed so comfortable Staff very friendly Thank you

전반적으로 나쁘지 않았으나 직원들이 그다지 친절하지는 않네요. 1층 레스토랑이 가장 만족스럽습니다.

I don’t know. I NEVER stayed because of a booking error they were UNWILLING to let me move booking without paying for another night. Speaking the the staff was like taking to an emotionless ai bot. The custom service was transactional at best. Dealing with Louis was like trying to invite human emotion from a broken vending machine. I booked late one evening and hotels.com glitched and reset search parameters so instead on Tuesday night it reset to that very night! No one would likely have booked the room for same night stay after 8pm. Yet they insisted because they couldn’t have rented the room they would rather loose me as a customer forever (I have stayed here before) then just admit that I didn’t even check in and won’t adjust booking. No call to find out if I was checking in even though they advertise 24 concierge. That would have cleared up the problem. Immediately and they would have won me over as a long term customer. Not even about the money. I travel for work. Spend 30k a year on hotels. It’s all about customer service. Sometimes taking a $400 hit to save the customer is worth it. Also I know people are leveraging ai but hiring humanoid robots to work your concierge would show more understanding for the situation. It’s not a value proposition. And hotels.com… you’re gonna loose out even more. I’ll just use bookings.com. I use them more anyway. Poor effort.

The gym is deteriorating with every visit

There was absolutely no staff Visibility to help with luggage we had to lug our own luggage to our rooms which is unheard of / previous owners had bell staff to take your luggage from the car - foyer areas are very run down - whole hotel needs a revamp as it’s looking very stayed - it is such a shame as we have been here many times under the old owners and loved it every time - this time we have been left wanting - even the rooftop bar was empty which tells you something - this used to ALwAyS be pumping …. Do better to stay competitive

Great run, great spot!

Fantastic location and very modern room. Only thing that was a little unnerving was that the all-glass shower stall is in the middle of the room and has no curtains or anyway to shield the view inside the shower from anyone in the room. May be awkward for couples sharing a room who are no comfortable being completely undressed in front of each other. There were also several times that there was no one at the front desk. But otherwise a very comfortable stay in a beautiful hotel.

Beautiful and clean

History of the room and building exposed by the Architecture features was wonderful but the hotel is starting to lose its lustre. Upkeep and maintenance are clearly not what they should be for a five-star hotel. Reception was impossible to contact before check-in.

Room was great, staff friendly, happy with our stay

櫃檯服務員親切，早餐好吃。唯入住時，有二隻蚊子，很困擾，打好久終於打到。

Great rooms, staff super helpful

Great stay at a lovely heritage hotel! Beautiful hotel in a great central area of the Sydney.

We love the charm & casual feeling of The Old Clare. Its easy to get to and there are so many restaurants nearby.

Nice room

Spent 5 nights. Roof top bar and downstairs bar were closed for private parties on more nights than they were open to hotel guests. I enjoyed the variety of restaurants down a mostly pedestrian path adjacent to the hotel. Central Station is only 5 blocks away.

One of the main reasons we booked this property was the pool. We wanted a holiday where we could use the pool in a morning to relax or in an afternoon to cool off. Sadly we where not informed that the pool was closed 1 afternoon for a private pool party, and closed 1 morning while an interview was being filmed there. No staff informed us of this when checking into the property, or when booking. The hotel itself is lovely, great rooms and a fantastic location. However, if you are paying a little bit extra for a place with a pool, its really better to look elsewhere.

Historic building with a funky retro styling. Clean room but windows very dirty on the outside which was a shame. Staff very friendly and a convenient location for everywhere.

If you are into designer boutique unique hotels this one is for you. On top of that it is the team’s friendliness that will make you feel special and it would bring you back here again and again. Thank you TOCH team!