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Great front desk, and wifi access was great.

Yes

Everything about this stay was a disaster to say the least. There was a mix up with check in at the hotel we originally booked at so Expedia found us a replacement hotel, the best western being pretty much all that was available last minute. When we got there the lady at check in was stunned to say the least. Took us over an hour and two different rooms to get checked in. Room keys didn’t work and had to be reactivated two out of three day we where there because staff couldn’t communicate the “upgrade” we had been given. I use the word upgrade because that is what the stunned front desk girl told me it was… “a massive upgrade” I believe was the words she used with a heavy sarcastic tone. When in all reality the room wasn’t worth half what we paid it. Any staff we came across either didn’t acknowledge our existence or were incredibly rude. I never met more miserable staff in my life. Will never go back to this hotel.

Breakfast was a disappointment. Only pancakes & waffles with syrup. No eggs, bacon, sausage or other hot Breakfast. !!

Breakfast was good Indoor Pool was warm Staff helpful

Worst experience. I would not recommend anyone to stay in this property.

Clean room. Breakfast was good. Hot tub also good.

Good hotel but apperantly the gas stove wasn’t working they had no eggs and bacon which they advertised a full breakfast for

Booked a suite. Clean room. Staff were polite. Appreciated the 2 separate bedrooms and comfy beds but blinds were poor and did not block out light well. Both bedroom doors didn't latch so had to push up suitcases on the floor to keep closed. The bathroom door didn't lock and couldn't get outlet to work. Good, quiet location but can really hear the people above and is especially noisy when they have a shower. Breakfast good first day but poor the next with no hot items. Nice courtyard but missing tables to sit outside. Didn't use the pool.

Room was dirty as we open the door we can see the carpet edge ripped and dirt on the floor, called front desk(answer) house keepers no one on site. At night noises coming from everywhere couldn’t have a good sleep, no one acknowledged our concerns , second day breakfast was not the same as first day, waffles dough went from two dispensers to one, and the dough was liquidy you couldn’t eat it, there was no eggs nor hash browns nor sausage, hot top on he second night was full of dirt i had to scoop the dirt out myself. The big one is THEY DID NOT CLEAN OUR ROOM MEXT DAY, even though we had the sign outside the door to clean it, NO NEW TOWELS AND basket full when we complained about it they made excuse oh you didn’t ask for it to be clean( WHAAAAT), by the way NO ONE ASKED US IF THIS IS AN OPTION, then no manager was on site so i had to deal with it on the next day, next day manager wasn’t there at all was working in the breakfast area where the disaster was on the second day of NOT MUCH OF A BREAKFAST. So i waited till the breakfast finished went back asked the from desk where is the manager, he said oh she is not here working on something, so i gave up dealing with them and i checked out and charged me 2.15 $ claiming Expedia didn’t charge me enough tax, i paid and left, expedia should call us to deal with this issue and i want my full cost refunded.

Absolutely loved this hotel and the staff. We pulled in after dark and the lighting was very beautiful, our children thought it looked like a castle from the outside, which added a touch of magic to the trip. The staff was extremely kind, and cheerful, the pool area was really pretty, and outdoor play area for the kids was a big win! Our room was in the perfect area for our family and Everyone of us had fantastic sleeps on the cozy beds. We definitely will staying here again on the next trip to penticton.

Breakfast menu was great, fresh fruit, great coffee. Did not use pool or hot tub. Room, towels bedding fresh and clean, pillows were great.

The english muffins were very hard. I could hardly cut them for toasting.

Time to change the run down carpet

Breakfast was good, no ketchup

They have a very nice breakfast and friendly staff. The rooms were clean and comfortable.

Everything was really good. The bed was not comfortable at all.

Clean room Friendly staff The only thing I would change is at breakfast, having two spoons at the eggs and hashbrowns just in case someone has an egg allergy

Very nice place to stay. Well maintained.

Great stop for tired travelers. Clean - quiet - and friendly staff