ベストウエスタン プラス サウス エドモントン イン & スイーツ

I was impressed overall with this property. I was very disappointed that at every turn there was a prompt for me to provide a tip to the staff, even after checking out when being asked to provide a review. If their staff needs the tip to supplement their income that is on the hotel chain to pay them adequately, not on the guest. A tip for going above and beyond is one thing, but them leaving a manufactured business card in the room asking us to use the QR code to tip the housekeeping staff is offensive.

Hotel is a construction zone with many things out of order

Always pleased with our stays.

.

Very good overall. Currently working on renovations so a bit of disruption but no problem for guests. Room was great. Breakfast was very good. Another family member stayed there as well, we checked in at the same time, bit of an issue with his reservation. The young lady working the front desk went above and beyond to assist. Excellent service. Polite, courteous, knowledgeable, helpful. Not sure of her name but she was great 👍

Staff helpful and called up to let me know I'd forgotten my water bottle at the check-in desk. Room was clean and quiet.

Nice pool and water slide. Great staff.

Staff are great especially in the breakfast area

Booked this stay through Hotels.com expecting queen beds as advertised, but the beds in our room were noticeably smaller and felt like full/double size. When we raised this with the hotel, we were told all beds were the same and that we would have to pay extra to upgrade, even though we had already booked based on the listing. There were also several issues with the room itself. The shower pressure was very weak due to a faulty diverter, and the carpet did not appear clean. Overall, this was disappointing because the room did not match the expectations set by the listing, and there was little effort to resolve the concerns during our stay. I would recommend confirming bed sizes directly with the hotel before booking.

Good

Nice

No complaints. Under Reno’s so that was a bit of an eye sore. Breakfast was fantastic.

It was alright

Clean, friendly staff. Nice bed

The front desk staff was amazing. Friendly, accommodating, made us feel comfortable. He spoke perfect English. Coffee/cappuccino/latte machine and water cooler in the lobby are much appreciated. Very basic breakfast, it’s okay. Spacious rooms.

Room was clean; staff were friendly.

Lovely thoughtful hotel

Good stay.

First time I have ever had a front desk call my room at about 7/8 at night to see how are room was. Considering I was resting it wasn’t appreciated at all. Kind of made us Leary if they were scoping it out.

Breakfast was fresh with lots of options. Pool and room were clean. Friendly staff.