コンフォート イン ニューマーケット - オーロラ

I booked this room for my parents. While I understand the need for cancellation policies there should be some humanity when considering whether or not to provide a refund. My parents needed a room as they their dog was gravely ill and it was understood that they would require at least one night's stay, and likely more. One night was booked. In a heartbreaking turn of events, Ben, their dog passed away. They could not stand the thought of staying in the city, so they attended the property and explained the situation. The on duty desk staff told them that they would get a full refund. This was not the case and the card was charged. I followed up with Expedia who assured me that they would 'deal with the situation'. Well, this is the response: Property name: Comfort Inn Newmarket - Aurora Thanks for contacting Expedia. We are so sorry to hear you are going through this difficult time. After contacting the property, they’ve decided to uphold the original cancellation policy and have declined the waiver request. We understand this may be disappointing. Hotels often have strict policies in place, and unfortunately, there’s nothing else we can do in this case. Ultimately, the hotel was dishonest and now will not honour the refund. I certainly will never stay there again, and I hope this review might have you consider as well.

Clean rooms, without carpet(which is a plus in our book). Breakfast was traditional hotel breakfast food. There were picnic tables and a barbecue outside which was a nice touch. It’s a good clean basic hotel, nothing extraordinary but good for a few nice.

Clean room, friendly and helpful staff, and breakfast was good.

Nice staff, clean, modern room with walk-in shower. Loved our short stay. Would definitely stay here again.

Персонал ввічливий!

The room was clean and nice. The staff at the front desk were polite mannerly and efficient. The problem was the noise levels from people in the hallways and in the rooms. There were children screaming and loud TV 's and music. I believe children were left alone in the room next to me and they kept trying to get into my room through the adjoining doors. The noise did not stop until about midnight. I will never stay at this hotel in the future. I am wondering if you have people living full time in these rooms.

T

Some spots in our room didn’t seem to be thoroughly cleaned, otherwise a nice stay.

Will stay here again!

Aurora is a beautiful place…easy commute to Toronto

Good

Property was clean, staff was friendly, breakfast was good

Kitchen and dining area much too small and crowded.

yes everything was good

Clean room. Check in a little slow. Ok room for the price

Parking was great

Great

Everything was great

Very simple room , everything as I would have expected

Everything was great except the TV guide does not list what program is o every station.