Hilton Montreal/Laval

Services non utilisés

La température était trop élevée dans la chambre.

It was good enough.

Nine staff, good location, clean and renovated rooms

Bedding need to be replaced. Bed and pillow…

Couldn’t sleep. Kids were running around the whole night and nobody stopped them. Even after few calls.

Très bien

A bunch of kids hanging out in the hallway at 11:30pm and their parents who were drinking from a cooler made for a disturbing night. Not restful.

La chaleur du personnel et l’organisation moderne de la chambre

The hotel was under construction and breakfast was very underwhelming for the price paid for the stay and food

Clean room, but there was a mold smell coming from the shower. Otherwise a nice room.

Rapidité de l’accueil et le Check in ainsi que la propreté de la chambre

Room was very nice, freshly renovated. Very clean, staff was great and helpful.

Despite construction, it was very clean, and mostly complete, enjoyed our stay, short uber from numerous shopping and restaurant options.

The room was always clean, and the staff were friendly- speaking to me in both French and English

les lits étaient confortables

I expect more from a highly rated hotel. I’m shocked by how unprofessional the receptionists were. They weren’t attentive and accommodating to me as a guest. When I stay in hotels especially ones that I pay an exorbitant amount for, I expect accommodation, politeness, professionalism and privacy at the very least, all of which they lacked. On multiple occasions my personal information like my ID, credit card and room number were not handled with care and displayed for various guests and staff members to see. As a traveler this is severely distressing. They put me in a precarious situation by doing this, which is one of the reasons why I decided to switch rooms during my second night at the hotel. The other reason was the noisiness, even late into the evening. I heard everything from stomping, banging to drilling. This is unacceptable. The quality of the room I stayed in during the second night was disappointing. It was much smaller than the first even though I paid practically the same amount. Also it was not clean.The bedroom table had what I believe to be food residue.The couch had unknown particles on it. I had to locate a cleaner who wiped off the table but used the same towel to clean the washroom surfaces and other areas. I had to wipe these surfaces again. I noticed four small holes in the walls under the Tv, it’s possible I may have been watched. Also loud construction is taking place at the hotel entrance, a workers carelessness caused me to inhale dust.

Pas de miroir de maquillage et pas de peignoir.

all good

All ok