ルム ザ クイーン

Room was good. There are no staff.

I checked in late at night and had a very difficult time finding parking. There were only a few parking spots available, and the cars already parked were not parked properly. I expected there to be a reception, but there wasn’t one, only a maintenance line. When I called, they told me to park in a very tight spot, which was inconvenient and stressful after a long day. The room itself was clean, which I appreciated. However, there was only one small garbage bin in the washroom and none in the kitchen, which was not practical. The biggest issue was the hot water. When I tried to take a shower that night, there was no hot water at all, only freezing cold water. I waited about 30 minutes and then called the maintenance line. I was told the hot water had probably run out and to wait another 30 minutes. I waited over an hour, and still no hot water, so I couldn’t shower that night. The next morning, I tried again with the same result. I called maintenance once more and was again told the water had probably run out. When I explained that I had already waited a long time with no improvement, I was told it was too late to send anyone to check the issue. I waited another hour, and there was still no hot water. Overall, the lack of proper parking, no front desk support, and especially the ongoing hot water issue made this a very disappointing stay. The service was not helpful, and the problem was never resolved. I will not be returning.

Great space and location

The stay was fine. Not great not amazing but fine. The space was adequate and rhe DIY decorations provided some hilarious laughs. However upon departure at 11:00am check out was the major issue. At 11:05 we were finishing up putting the garbage in the garbage can, all dishes in the sink, piling the dirty towels and straightening out the furniture and piling the used linens on the bed and being courtesy guests instead of leaving a disaster zone, when we left and said thank you to the maid on the way out, she then followed out to the parking lot and Thanked Us for cleaning up which is why we left the place at 11:10. Well, that’s were things went sideways, after she thanked us in the parking and we said “you’re welcome and have a nice day, she yelled out “I am being Sarcastic, you left a mess and threw is the most unbelievable negative attitude I have ever seen. The Proceeded to swear at us in a foreign language. I am not sure what this lady’s problem was but I absolutely went back in and gave her a piece of mind, took pics of how tidy the place was and told her “sorry you have cleaning job but it’s not our problem. We will never stay here again. Complete disrespect. The property manger took my complaint and then said you should have been out at 11am which likely caused a this woman to say what she did. I then told the manager that 10 min delay in departing is irrelevant and left it at that.

Great space. Location is close to everything you need.

Das Zimmer war im Untergeschoss, ohne Fenster und die Heizung hat die ganze nacht durch geschäppert. Würde wohl eher nicht mehr da hin gehen

The accomodations were clean and comfortable.We did an early check-in as we arrived ahead of schedule.They even delivered us a coffee maker.

Great location. Good amenities. Easy instructions for check-in. Free parking is a big bonus.

This is more like your own apartment! Room was clean, bigger than I thought, & I loved having the privacy without having to deal with staff etc. I wasn't expecting to carry my luggage upstairs, there's no elevator! That would be my only 'heads up'!

Comfortable, private space with full kitchen and *parking* in a fantastic area.

Great location and apartment.

Way too much money for what it’s worth! We paid $272 for a sketchy apartment. It’s hard to find. Parking was a bonus but instructions were confusing. Parking down a back alley. Unsure of the safety and security. They claim a pull out couch … No way. It’s a very small very cheap love seat. Dishes were dirty with lipstick stains. If the price were $97 a night MAYBE. location with amenities is good but overall ZERO value for what they offer. High end hotels are this much !! This was a dingy basement apartment.

Great stay, very walkable neighborhood, comfortable bed, full size apartment, free parking. We enjoyed it.

Clean

Nice location. Large kitchen. Rely heavily on Whatsapp for checkin. Would prefer more texting but just a person preference.

Great location and owner took care to check on our arrival. But if cleanliness is important to you, I would not recommend it. We stayed in the basement apartment which is accessed directly off the alley. The unit needed to be properly cleaned. Surfaces were dusty. Cabinet doors and drawers were dirty. The bathroom had grime and mold. The tub did not drain well, so a shower was also a simultaneous bath. Opening the entry door was an invitation to all the flies from the adjacent restaurant dumpsters. We killed at least a dozen flies the first night and several more the next day. The kitchen faucet was barely attached and required both hands to operate. Most of these issues could be easily remedied with a little effort. And If the cleaning standards were raised, I would stay here again because the neighborhood really is great. But I would never stay there again in those conditions.

There was a whole night party in one of the units. Impossible to sleep. Texted the property management, no help received. Wouldn’t recommend for families.

Location and parking availability

I expected better furnishings for this property. When we first entered, the unit was very hot and stuffy. It would have been nice if the A/C was turned on prior to check-in . It took several hours to get the place down a comfortable temp. A few other notes: 1. The sofa bed is too small for 2 adults. No extra pillows as well. 2. Not enough shelving or storage for clothes and other items. 3. Cheap table and plastic chairs I'm sorry but for the price I had expected a better furnished place. We ended up going to a different place after the first night. For the price , I did expect a better furnished place.

Water did not drain well in the bathroom sink and shower. Shower curtain was dirty. Towels and bed sheets did not look clean. No air conditioning. The suite was spacious and the location is great. With a little more care, this could become a great place to stay.