ザ ロイヤル ケロウナ

シャワーのお湯が出ないのと、バブルバスのバブルが出ないという2つの件で、フロントにお願いしたところ、すぐにスタッフの方が来てくれて、出るようにしてくださいました。感謝！ シャワーは私どもの手違いで出なかっただけでしたが、バブルは別部屋にある大元のスイッチが入っていなかった為でした。

The waterside view is fantastic. The size of the room was very good. The room could have been cleaner and the bathroom smelled of mold. The bed was comfortable.

The Royal Kelowna was nice, but not great. It has a strong location and the rooms were tidy, but overall the hotel felt like a property that used to be excellent and has slowly stopped trying as hard. The lobby is not very grand, and there were small things throughout the property, like parts of the elevators, that seemed worn down or in need of attention. The maintenance staff were great, and the rooms themselves were clean, but the overall management and guest experience felt a bit tired. The front desk experience was odd. The staff did not seem especially interested in guests or in making the stay feel smooth. We had an issue where the showers in our room were not working properly. After spending an evening in the room, we were told it was “impossible to fix” and were offered another room. We packed everything up and moved from a Premium Suite to a regular suite, which was not the end of the world, but the front desk staff were unable to process any sort of refund or adjustment. I was told I would have to come speak to someone at the front desk about it later. They saw me walk past several times after that but never followed up or mentioned it. The in-room amenities also felt cheap for the type of property: basic shampoo and conditioner, and a poor-quality hair dryer. It gave the impression that costs had been cut in places guests would definitely notice. Overall, it is an odd hotel in a great part of Kelowna.

Beautiful room. Clean. Right downtown. As good as it gets!

Beautiful place. Gym could be better.

Everything was as it was last time clean quiet more than adequate.

Great pool and hot tubs

Great location and a great short term rental stay. I’d stay here again.

Beautiful stay. Amazing view and very clean and well kept. A little dated in some areas but hardly worth mention. We did splurge to stay here though. Quite pricey. Probably can’t stay again. Too expensive. But nice stay

Rooms are very large and well equipped. Beautiful view and surrounding gardens

Great as always.

Great property. Have stayed here a few times now. Made the mistake of sleeping on the sofa bed. Not good. Unless you enjoy seeing your physiotherapist for treatment afterwards.

Great location

Very clean and quiet

Outdoor pool was great

Very nice - amazing location - the pool is awesome. A little dated but still nice.

Nice

Pool area could be a little cleaner! We loved the hotel will definitely be back. Very comfy beds

Excellent overall!

The room was very clean and the staff were super helpful