The St. Regis Lhasa Resort

Staff are friendly and helpful. The hotel room is spacious. The toilet is a bit smelly but lucky it is not closed to my bed. There is a clinic inside the hotel which provides 24 hours service.

Beautiful hotel. Subtle luxury.

If the property is a US based company. It is ridiculously impossible that no one there knows English! Even simple words like Taxi. Hot Chocolate, etc.

Chambre très petite, pas propre

Excellent et très central

Hotel super propre et staff au top Soucis de Clim dans la chambre où il faisait bien trop froid (mais vraiment). L’équipe a fait son travail mais la solution a été de déconnecter la Clim. Une petite bouteille d’eau serait bienvenue dans la chambre. Du coup je mets 4 à la place de 5. Mai

前台員工熱誠

The hotel is a bit dated but we enjoyed our stay there. Staff are very good and helpful We loved the location as its walking distnace to muslim quarter and johkan temple.

Beautiful hotel with very good breakfast and nice staff. The rooms are extremely comfortable and very nicely decorated.

The rooms are quite spacious, unlike the ones in NA or Europe. The staff were very attentive. We had a problem with our room upon checkin and luckily the front desk staff Anna was able to resolve it quickly and offered proper compensation which we really appreciate. One other thing I enjoyed was the breakfast. My favorites are the rice noodle soup, the yogurt and the egg tarts.

Room not ready till after 330 when finally got into the room it stunk of cigarettes. Had to go back to lobby to request room change . Which was granted without issue so good service . Hotel does not have a fitness center even though it said it does on the website . Not many staff speak English so it’s a good idea to have a translating app on your phone Very comfortable rooms . Palace view only really seen from 6th floor as trees have grown to high obscured view from 5th floor

We had a nice stay at the St Regis Lhasa resort. However, I was disappointed that the St. Regis, a 5 star hotel, did not have a gym, which is an amenity I would expect for a 5 star hotel. Also, the pool was closed during our stay. Please improve the wifi connectivity in the room because it was very slow. I appreciated the St. Regis accommodating a late check out request; the customer service of the staff was excellent.

Best hotel in Lhasa. Stayed there twice, once in the main building and once in one of the stand alone buildings. The room in the main building was in great condition and everything worked. The room in the stand-alone building required some renovating. Not bad per se, but given the 5-star status, I was expecting more consistent upkeep.

The hotel is a bit old, needs a complete renovation, the breakfast was disappointing,

Best hotel in Lhasa!

Best hotep in Lhasa!

Unhappy about: I required ‘higher floor’ when I made the booking and they put me on the G/F at a corner with no sunlight and with no privacy where you would see some staff walking by out of the windows from time to time. I went back to the receptionist to complain and she told me that she was actually ‘doing me a favor’ to have put me in that room... ?? The desk area in the room had cigarette smell and the bathroom had some urine odor. Given I was tired from my flight so I accepted the night and went for a shower, then the shower room freaking flooded! I put on ‘Do Not Disturb’ mode before bedtime, then a housekeeping lady called me at 9:15am and asked if she could clean the room... ? Fried chicken at the bar was dry like paper and the waitstaff were under service and insincere. I went to the spa to find out more details about the treatments. No one was at the reception. I sat there and waited for 10mins still no one showed up. Happy about: I talked to another receptionist and the next day he changed my room to the 6/F with sunlight (yay!) and I could confirm that the previous room was some broken backup room - even the glass doors separating the shower and toilet stalls were removed! And the TV had no signal. In-room dining service was good and efficient. In-house clinic with a responsible Chinese doctor. Conclusion: It’s such a pity when the brand and the hardware is there, but some frontline staff needs some serious training.

我們入住了3晚共6間房(4月19,20,24日)，查銀行信用咭月結單時發現多收了1天房租(4月21日)，這天我們跟本不在拉薩？ 請嚴肅處理這不誠實或其他原因的行為，(如需要，我可提供月結單副本) 祈望得到你們的快速查實及回覆。

We had an amazing room with view of mountains all around. The only downfall was that the hot water was not hot, rather lukewarm. Having being on the long distance train for nearly 24 hours we just wanted to shower and be comfortable. Sounds sad but we ended up boiling water in order to take a hot bath with the little kettle they had. We reported this and were offered a new room however the water temperature was the same so we decided to keep our old room and the views were more superior. We did enjoy late afternoons in the room and just relaxing as the sun shone through the December cold. Despite this the room as very well priced for a St Regis stay and I did like the porcelain teacups when I had a cuppa. At this level it's all in the detail that matters.

Great location, friendly and helpful staff, lovely room and a wonderful St Regis experience, especially during pre Christmas, they decorated the hotel with Christmas ornaments, played Christmas music throughout and had Christmas carolers before dinner and Santa Claus giving little presents with cookies to the diners. Would definitely stay with them again.