The St. Regis Lhasa Resort

The rooms are quite spacious, unlike the ones in NA or Europe. The staff were very attentive. We had a problem with our room upon checkin and luckily the front desk staff Anna was able to resolve it quickly and offered proper compensation which we really appreciate. One other thing I enjoyed was the breakfast. My favorites are the rice noodle soup, the yogurt and the egg tarts.

Room not ready till after 330 when finally got into the room it stunk of cigarettes. Had to go back to lobby to request room change . Which was granted without issue so good service . Hotel does not have a fitness center even though it said it does on the website . Not many staff speak English so it’s a good idea to have a translating app on your phone Very comfortable rooms . Palace view only really seen from 6th floor as trees have grown to high obscured view from 5th floor

We had a nice stay at the St Regis Lhasa resort. However, I was disappointed that the St. Regis, a 5 star hotel, did not have a gym, which is an amenity I would expect for a 5 star hotel. Also, the pool was closed during our stay. Please improve the wifi connectivity in the room because it was very slow. I appreciated the St. Regis accommodating a late check out request; the customer service of the staff was excellent.

Best hotel in Lhasa. Stayed there twice, once in the main building and once in one of the stand alone buildings. The room in the main building was in great condition and everything worked. The room in the stand-alone building required some renovating. Not bad per se, but given the 5-star status, I was expecting more consistent upkeep.

The hotel is a bit old, needs a complete renovation, the breakfast was disappointing,

Best hotel in Lhasa!

Best hotep in Lhasa!

Unhappy about: I required ‘higher floor’ when I made the booking and they put me on the G/F at a corner with no sunlight and with no privacy where you would see some staff walking by out of the windows from time to time. I went back to the receptionist to complain and she told me that she was actually ‘doing me a favor’ to have put me in that room... ?? The desk area in the room had cigarette smell and the bathroom had some urine odor. Given I was tired from my flight so I accepted the night and went for a shower, then the shower room freaking flooded! I put on ‘Do Not Disturb’ mode before bedtime, then a housekeeping lady called me at 9:15am and asked if she could clean the room... ? Fried chicken at the bar was dry like paper and the waitstaff were under service and insincere. I went to the spa to find out more details about the treatments. No one was at the reception. I sat there and waited for 10mins still no one showed up. Happy about: I talked to another receptionist and the next day he changed my room to the 6/F with sunlight (yay!) and I could confirm that the previous room was some broken backup room - even the glass doors separating the shower and toilet stalls were removed! And the TV had no signal. In-room dining service was good and efficient. In-house clinic with a responsible Chinese doctor. Conclusion: It’s such a pity when the brand and the hardware is there, but some frontline staff needs some serious training.

我們入住了3晚共6間房(4月19,20,24日)，查銀行信用咭月結單時發現多收了1天房租(4月21日)，這天我們跟本不在拉薩？ 請嚴肅處理這不誠實或其他原因的行為，(如需要，我可提供月結單副本) 祈望得到你們的快速查實及回覆。

We had an amazing room with view of mountains all around. The only downfall was that the hot water was not hot, rather lukewarm. Having being on the long distance train for nearly 24 hours we just wanted to shower and be comfortable. Sounds sad but we ended up boiling water in order to take a hot bath with the little kettle they had. We reported this and were offered a new room however the water temperature was the same so we decided to keep our old room and the views were more superior. We did enjoy late afternoons in the room and just relaxing as the sun shone through the December cold. Despite this the room as very well priced for a St Regis stay and I did like the porcelain teacups when I had a cuppa. At this level it's all in the detail that matters.

Great location, friendly and helpful staff, lovely room and a wonderful St Regis experience, especially during pre Christmas, they decorated the hotel with Christmas ornaments, played Christmas music throughout and had Christmas carolers before dinner and Santa Claus giving little presents with cookies to the diners. Would definitely stay with them again.

Hotel muy lindo Un poco complicado en cuanto a la distribucion de las habitaciones El internet no muy bueno Deberian de suministrar oxigeno por las noches a las habitaciones

It was a very good stay! Very pleased with friendly service. Everybody willing to help with any questions or needs! At the restaurant, TBTB was very helpful and pleasant. Kevin, the rooms manager, was great! I believe it is the best Hotel in the area.

Incredibly beautiful view of the Potola Palace. Fabulous architecture. Great breakfasts.

Fantastic hotels in then most unique of destination an in the world

Fantastic hotel. Exceptional rooms and service. The language barrier is there but I LtV little. Restaurants fantastic, especially the Social BD the roof bar isn’t excellent

Perfect location. Very nice hotell. Room absolute lyssna fabulous. THE place tog stat in Lhasa. Very pleased and remember worthy. Crowned the stay in this fabulous rön.

Hotel muito bem localizado mas a sensação é que anda abandonado e sem um comando. O hotel precisa e manutenção , treinamento de funcionários ( que até são simpáticos e têm boa vontade!). Pouquíssimos no hotel falam inglês ( meu checkout foi feito graças ao Google tradutor!) . Mas a maior decepção foi estarem com a Piscina dourada e spa fechados ( maior atração do hotel). Nem se deram ao trabalho de comunicar previamente. Isso é imperdoável . Ficamos de escolher entre esse hotel e o Shangri-lá e a piscina foi o ponto de decisão . Ou seja, pagamos por um hotel 5 estrelas e recebemos um 4 estrelas.... Não sei quanto tempo a piscina ficará fechada mas é obrigação comunicar aos futuros hóspedes para que eles decidam se vale a pena ficar lá sem usufruir tudo o que eles pagaram .....

I was really looking forward to my stay at the St. Regis, but while their property is really nice and new, the staff and service leaves a lot to be desired. Starting from beginning to end, I highlight my key issues: 1. check-in: the woman that checked me in seemed frazzled, rushed and did the least welcoming greeting of any nice hotel I've ever stayed at. 2. Dining: my server barely knew the menu and couldn't really answer any of my basic questions about the menu. Later I dined at the Chinese restaurant they have downstairs and waited one hours for my bowl of noodle soup to arrive. 3. Room: I was in a "non-smoking" room that smelled like smoke. 4. Valet/transportation: when I asked for the cab, the men at the front door couldn't really properly explain where to catch a cab and ultimately I just ended walking around town.

Spa was out of action, as was one restaurant. Hotel looks tired and needs an update. Should warn guests when half the services are not available!