W 広州

Great Hotel

ドアマン・CHECK INの際のスタッフは親切で良かったですが、CHECK OUTの際の女性はTHANK YOUの一言も言えない人でした。ホテルに入った時の匂いは好き嫌いあるかと思いますが、強くて下品な印象です。クラブっぽくするとしてももう少し別の香りはあります。部屋の中は全体的に清潔感がありません。バスルームは特に汚く、チョウバエが何匹も飛んでいました。タオルもかなり使用感があるもので匂いもあり、このクラスにわざわざ泊まった意味が全くありません。ベッドの枕もかなり使用感があり毛玉があり、綺麗な白ではなく匂いもありました。評価が良かったので泊まりましたが、価格の価値は全くないです。

FEI BAR目当てでの宿泊。貸切だったのだけど、事情を説明したら、スタッフが見せてくれた。商店建築に掲載されていた空間と多少差異はあり、期待が高かった分、少し残念。。エントランスの高い天井、ガラス製の仕切りはアルドロッシーのイルパラッツォを思わせるものが有った。外資系のホテルは中国においても、大きな空間を作る事が多いのですが、ここはそのような特有広さではなく、建築的手法で空間を形成している。照明は通常のホテルよりも暗く、昼間でも夜を思わせる。静かな空間ではなく、賑わいを感じる暗さであるのが絶妙。上海のPuli Hotelの様な上品さではく、軽快な上品さのあるホテルである。

First time staying here. Location was good. The only thing disappointing is the breakfast. For such a big lux hotel the breakfast was rather disappointing..

The room smells horrible, and the room is dirty and sticky on the floor. Our whole family after shower got eye infection immediately, the shower head must be contaminated. The staffs are very confused, so the check in process is very messy. Cant believe this for a 5 star hotel

Exotic decorations and Vibes

My stay at the **W Guangzhou** was nothing short of amazing. From the moment I arrived, I was captivated by the hotel's stunning design—modern, luxurious, and full of vibrant energy. The rooms were beautifully appointed with high-end amenities, and the skyline views were breathtaking. What truly set this hotel apart was the **incredible staff**, who went above and beyond to make my stay memorable. A special shout-out to **Clark**, who was an absolute hero during my visit. When I accidentally left my phone in a taxi, Clark sprang into action, coordinating with the driver and ensuring its safe return. His professionalism, kindness, and dedication were truly outstanding. Beyond that, every interaction with the team was warm and welcoming, from the front desk to the restaurant staff. The dining options were fantastic, and the overall atmosphere was both chic and comfortable. If you're looking for a **5-star experience with heart**, the W Guangzhou is the place to be. I can’t wait to return!

前台職員服務態度非常好，其他服務員也殷勤有禮。酒店附近很多食肆，也有商場。

Modern, eclectic, sensorial and fun

Very nice property .

My stay at the W was disappointing and fell far below expectations. Upon arrival, we checked in and we were given a room with a strong cigarette odor, though staff promptly moved us after we complained. The hotel’s eclectic design—an odd mix of modern and traditional—was poorly executed, with dim lighting throughout, except in the breakfast area. Several areas, including hallways and the elevator, showed signs of neglect, such as peeling walls. The elevator featured a bizarre video of painted lips synced to sensual music, creating an uncomfortable, brothel-like atmosphere. The breakfast was subpar, offering limited options, and hygiene was a concern—a staff member sneezed openly near the food. One night, I found a dying cockroach in the bathroom, and although cleaners had serviced the room by the time we returned the next day, the insect remained until I reported it again. Housekeeping was generally lazy, failing to remove room service leftovers or properly dust. The bathtub and fixtures were also in poor condition. Overall, the experience did not match the price point and left much to be desired.

No

funky, good location

Very quite room , wide and clean

Comfortable, quite and clean

Not all staff speaks English which should be obligatory for such a hotel, cleaning in the room was also not every day good, for this price class not worth the money.

👍

入住時的前台人員欠缺專業度，早餐的餐廳空間太小，感覺很擁擠，聲音很吵雜。下次再去住的機會不大，會選擇其它地方。

Great experience and our Consierge el Mejor !! Clark gracias por tus atenciones !

Very helpful and friendly staff