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Hotel facility is very cute we enjoy the stay here. The only complaint would be too many men worker standing around made us as family feel little uncomfortable. But the room is clean the staff’s are very friendly.

Very relaxing resort. Plenty of pools and the staff were wonderful, however language barrier was an issue. One thing that would enhance the experience would be events at the hotel, example- līve music or shows, local craft nights, etc.. A representative to book tours would be an added bonus for customers who don’t rent a car. There is nothing nearby so if you don’t have a vehicle..after a couple days you’ve covered the whole resort and there is nothing to do. When we arrived SAL , we waited 1 1/2 hrs waiting for Christian (our shuttle driver), we had no idea what he looked like and he spoke no English. When we rented a car for the last 2days- Christian said we can just go into the terminal & get our car and no reservation required. Not true, we couldn’t get into the terminal, car agency rep had to come out and they didn’t speak any English. Luckily we had poki-fi and signed on and got car rental online. Other than language barriers- we were very pleased with the Hotel Estero Y Mar resort. It’s a beautiful resort. however if we ever go to El-Salvador again~ we’d rent a resort in La-Libertad

Amazing love it going back just relax and take it easy

Excellent

La limpieza y la estadia en el hotel fue excelente, pero el personal del restaurante no llego a mi mesa a pedir mi orden, tuve que bajar de la terraza del restaurante para ordenar en dos ocasiones en diferentes tiempos de comida, por lo demas fue una excelente experiencia

My family & i come here every time we travel to El Salvador. Beautiful place to stay & SOOO peaceful the staff is 100% the best & reliable. A beautiful hidden gem not too far from the airport & they connected us with someone who could pick us up at the airport his name was Andres what a beautiful soul, so genuine. I forgot the staff members name he was a server a nice man every year we go he is always attentive with everything. Every year we go back he's always so nice & remembers us the hotel staff checking you in is so pleasant & upgraded us to an ocean view when i book through expedia such an amazing establishment.

Clean staff so nice food so good and the best the mini zoo that place has a little of everything recommended

all the stuff was so professional. the place is beautifully cozy clean and full of fun.

I recommend

Friendly staff, good food Nice relaxing location

It's a beautiful property by the beach but the quality of the food is terrible, they use frozen ingredients and cans and I found piece of plastics inside of my food (inside of casamiento) and you have to drive more than half an hour to just find a regular restaurant to eat, you smell of sewer everywhere in the hotel, this smell was in my room and i feel it all 7 days of my stay, I throw up few times at the night and I wasnt able to go to bathroom because of this smell, I asked them to fix it but it was just good for few hours then you smell it again, I asked them to use a air refreshener in my room to help the smell go but they used the bug killer spray in my room and whole night I had pain in my chest and caughed and when i woke up in the morning I saw lots of dead bugs in my room that I found out it wasnt air refreshener because nobody knows English there they use app to translate, it was a terrible experince at front desk and when I was going to order food, nobody understand English and this is terrible for a hotel, lots of people that I saw staying there was local or Spanish people, I saw few tourist and I dont recomend this hotel for tourist. When I reserved the hotel I got %20 off for Spa and I planned to use spa almost everyday but unfortunately they had no spa they said the person that do the spa is sick and she is not gonna come back in few months, then all my plan for relaxing was gone. The staff are very nice but I dont recomend this hotel to no one.

Gracias

The place in general it's great, but what I like the most was the patio all they areas where so beautiful. My family and I was able to released some baby sea turtles.

Nicely decorated grounds, and beach is right there… would stay again

The hotel advertises deluxe rooms as “ocean or pool view,” which it should not do; they should book rooms with different views separately, so customers can know what they would get. I sent the hotel a message with my reservation pleading for an ocean view. The hotel did not respond. When I arrived, I asked hopefully, “Do you have a room for me with ocean view?” The check-in woman responded: “Did you book on Expedia?” When I said yes, she replied “Your room has a pool view” and gave me a look I interpreted to mean “well that’s what happens when you don’t book directly." That makes their advertising here dishonest, if they intend to make only pool view available. Also do not expect to get any VIP benefit offered. I booked in part because of 20% off massages. But after arriving, I asked to book a massage and was told they would not be offering massage during my stay. Another deception. Because of these disappointments, I asked, nicely, to leave a day early and have my last night refunded. They refused, rudely. Also do not book here if looking for a quiet place. They book a lot of large families with young children, and they do not make any of their four pools adults-only. The place itself is nice and in a lovely (though very remote) location. Room interior fine, though not as nice as the pictures. Toilet seat loose, sole toiletry provided is a mini-shampoo tear-open packet. Good breakfast, friendly staff.

Much better than I expected! Booked almost at random, last minute. The photos looked nice so I booked. Wow was I impressed. The grounds are whimsical and interesting and my upgraded room was huge, appointed and spotless. The staff, at least one in five spoke perfect English, are attentive, always smiling and plentiful enough that whenever you turn around someone is nearby to assist. Absolutely superb weekend.

Clean rooms. Good food. Nice staff.

la atención al cliente no tan buena. Reservamos una habitación para 4 personas y nos dieron una para dos.

Delicious food and an excellent staff.

Excellent service, and hotel was amazing, one of the nicest hotels I’ve been. El Salvador itself is amazing