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The hotel was good value for money. The room was nicely furnished with a comfortable bed and the bathroom was clean. The tv in the room had Netflix which was a bonus. Although the evening meal menu was basic the breakfast was good. The staff were very friendly. The hotel is currently undergoing improvements so some of the facilities such as spa room were not available. Would stay here again.

The hotel is currently undergoing some restoration so doesn’t quite look as good as it will do, but our room was excellent spacious clean and comfortable

Staff were lovely, breakfast food was tasty and hot. Grounds were nice and well kept. Clean in main areas of hotel. Spa and pool areas out of use for refurbishing - wish hotels.com had that listed as I would’ve picked another hotel. In the room however…. Mattresses were rock hard, very uncomfortable as well as the ‘double’ being two singles put together. Cracks in the tiles on the floor in bathroom, no main bedroom light only wall sconces so room was quite dimly lit. Couldn’t use dressing table area so used bathroom instead as it was brighter. Bath tub is a short one so if you’re tall forget it as your legs will be up the wall! Overall score a 5 out of 10

Great service and communication.

Bed was 2 single mattresses on one base. very uncomfortable if lying in middle.

Liked that I was upgraded to a downstairs junior suite when the receptionist realised I used a stick. Didn’t like that there was no phone in the room so when room service which was ordered for 6.30 had not arrived by 7 I had to walk back to reception. It finally arrived T 7.30pm. Also no hot water in the morning

Nice Two night stay excellent value for money very friendly staff.

Hotel nice but very dated. Food was lovely and parking was great. Rooms need updating as feel old but can see knce was a nice hotel.

Can’t believe how happy and polite and helpful the ladies were. So looking forward to staying there again.

A lot of business people use this hotel in the week due it’s convenient location & reasonable pricing

Unfortunately I chose this hotel in part due to the advertised spa and did not notice the smallprint mentioning (despite publicizing how good the spar was) that the spa was closed for renovation. Otherwise I had a good stay.

It was perfect for a couple of nights to visit the nearby farm park. Staff were super helpful. It might not look like much from the outside but it was actually lovely inside.

Arrived just after 6pm car park was full but lots of people hadn’t parked within the lines so it made hard parking. Room was very comfortable. On my way to breakfast noticed the stair case area was very cold and carpet looked messy.

Twas ok, lift out of order with no notice to say so which would’ve been handy. Shower not massively strong but wet and warm as neededs

Staff were friendly

Convenient location just outside Ipswich. Reasonably priced too

chilly around the bar and restaurant during the evening

A basic no frills stay while work is carried out to update the hotel. Score reflects need to modernise rooms and lack of staff presence. This does exactly what you need though for a good price.

The check in was the start of the experience, self check in was far from a good start. Its bad enough self service in a supermarket, this is a hotel. The room was clean and recently refurbished to a good standard. I went down for dinner, and staff wise it seemed like the mary celeste. Eventually i was served, the drinks for a hotel were reasonably priced and tasted good. The food menu is limited and far from what I expect from a hotel restaurant, but it did suffice. Unfortunately my evening dragged out to around midnight due to the people in the next room being less than considerate. But the noise did eventually subdue. The breakfast in the morning was buffet style and to be fair it was good. I stayed here a couple of years ago and returned because it had been good. I seriously doubt if I'll be returning anytime soon. It was a very mixed experience unfortunately the bad out weights the good

Pretty much perfection for an overnight stay. Easy check in with a wonderful executive room which provided more than enough space to do some admin work. The lady on reception opened up the gym area for me to work out and the staff could not be nicer. To get cleaned up, there was an amazing power shower. The large comfy bed afforded a great night's sleep and this was compounded by a fantastic breakfast, made to order, which arrived in double quick time but everything was cooked perfectly and got the day off to the best start. They also provide free EV charging for hotel guests.